in May they rested with Pegasus in Kirish, in their company hotel, where they were bitten by bedbugs, they sent an official letter to the tour operator, a certificate from the skin care clinic, photographs, there is evidence - but there is no result, the tour operator replied that he had sent a complaint to the hotel and the answer is unlikely it’s worth the wait, although the contract clearly states that they are responsible for the duration of the trip so that no harm is done to health, maybe someone had similar cases, tell me
14 years ago
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I have not come across such cases, but I can definitely say that your intention to hold the tour operator liable through the courts, collect compensation from him, etc., unfortunately, will not be successful. Indeed, according to the Law of Ukraine “On Protection of Consumer Rights”, if a tourist is provided with a low-quality tourist service, he has the right to a proportional price reduction, to eliminate deficiencies, to reimburse the costs of eliminating deficiencies, or to terminate the con ...
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