Booked a hotel in Barcelona with paid cancellation. Needed to cancel the booking, contacted the hotel via messages in Booking and asked to cancel the booking without penalty. The hotel sent such a message and marked our card as invalid. Dear_, We're sorry to hear that. We're really looking forward to welcome you in our_. In any case, your credit cars has been rejected. Please, do not update your credit cards and we will be able to cancel it with no penalty. best regards, _ Now on Booking there are messages that "Action required", asking to update the card, but the booking has not been cancelled. Several days have passed. Has anyone experienced this approach to canceling a booking? Will the hotel write off the money in the end?
3 years ago
•
6 subscribers 6 answers