Unprofessionalism maximum

Written: 21 april 2021
Travel time: 7 — 11 april 2021
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Service: 1.0
I booked 3 houses for a gift for the head and her family. It is very important that the houses are nearby (logically! ). On my request to settle them be sure to be nearby, I was told that they could not guarantee this. Allegedly, their system distributes the resettlement randomly. Sorry! If this is your system, why haven't you set it up yet so that this is possible? I also showed how exactly you need to resettle guests. A child of 5 years old must live with his grandmother in the house. They wrote to me 3 times that the child will live with his parents. Hello, are you out of your mind? Maybe it's the guests who decide where to put their child? At the request to provide a cradle for a 1.5-year-old child, they wrote that they would note the wish, but they did not promise that it would be. The feeling is that the Verkholys have already become so snickering that they don’t really care if you come to them or not, because a lot of people will come instead of you. I think that for 7 thousand per house per day, the service should be at the highest level! If you do not know what and how to do, how to communicate with guests - hire professionals who will teach you!
Translated automatically from Russian. View original