Мы не посетим их ни ногой, даже если нам приплатят, чего и всем желаем. We will not visit them with a single foot, even if we are paid extra, which is what we wish everyone.

The reservation was in Verkholy from December 29.2018 to January 6 (as a result, they left on January 5). Many acquaintances recommended the place, but then, following the results of clarifications, it turned out that they were in Verkholy for 1-2 nights in a quick passage.
Despite the hype of the place, for us (2 adults and 1 child 2.5 years old) this experience was the most negative in several years. Deciding to go to NG in Verkholy was a significant mistake, which normally spoiled the New Year holidays.
Minuses:
1. They carried breakfast on the morning of January 1st for a very long time, it looks like 1 waiter
2. Waiters who carry food from another building across the street enter the room and enter the center in dirty shoes, and this is not a special case, but 90% of the guys did this - they had to make a remark.

3. We were in an expensive room, which is positioned as one of the best types - soundproofing is not provided for in it. You will hear all your neighbors from any side all the time, if your child goes to bed at 21, like ours, then this will be a problem, as there will be constant noise until 23-24-01. And if there are children nearby in the rooms, then congratulations, this is a jackpot.
4. It is not clear how the bed linen is washed, it smells strange and my wife started having skin problems from the very first day, when we returned home - everything went away.
5. In the best traditions of cheap hotels, there are huge pillows on the bed, which mattress is objectively unknown, but we never managed to get enough sleep for 8 nights, but both of them started to hurt their neck / back after the first night, woke up broken and that’s it returned to normal only after the return.
6. Children's room deserves a separate block. We have never seen a dirtier room and toys, and it was hard to believe it at all. When we said this at the reception in the spa, we heard the answer verbatim - "how strange, once a month we sterilize her. " Draw your own conclusions.
7. In the children's room, the carpet is the same as in the entire complex in other places. To begin with, carpet, to put it mildly, is not the best choice in terms of environmental friendliness, even for adults, and for children aged 1-2+ years, this is an extremely dubious choice.
8. There is a warm floor under the carpet, which is generally an absurd decision. In addition to fire safety issues, carpet begins to intensively release formaldehyde and other delights precisely under the influence of elevated temperature, and elevated temperature for carpet is above 21-22 degrees.

9. And here we turn to the fact that during the days of our visit to the complex, the average temperature in the children's room was 27-28 degrees, floor heating was connected and the batteries in the room were turned on to the maximum. At the same time, the ventilation seems to be as it is, but at the spa reception they said “yes, we know that our ventilation does not work well in the room, sorry. ” After talking with the spa reception, an engineer was sent a few hours later, who twisted the battery turned on to the maximum and the temperature then became 24-25. Which is clearly better than 27-28, but communication with any pediatrician will say that the normal temperature for children is 20-22.
10. The animation girl in the room was very tired these days. I don't think it's her fault, as she obviously spent an adequate number of hours there. But when the girls from the spa reception replaced her, they were better for the children than the animator girl.
11. The waiters, who brought us food to the room about 25-30 times during the entire period, never had pens for us to write down the bill to the number. To be formally accurate - 3 out of 30 times they were.
12. From the moment of arrival, they asked at the reception 3 times to give us more hangers, after reminders, on the 4th day they brought us +5 and said sorry, no more.
13. They did not find ventilation in the room, only air conditioning.
14. In a hotel, by eye, the majority of people with children or strollers, or at least a significant number. So, at the entrance to the first building there is not a ramp, nothing, but there are dozens of steps and a span. Those. hello, a fun task "how to lift a sleeping child in a stroller through the x-steps to the room. "
15. There is one small trash can near the toilet for the entire room, and the funny thing is that if you put bottles or garbage next to it that did not fit in it, then it is not removed))) it was not checked once.
16. They don’t give a second trash can for a room of almost 40 square meters, they said that the trash cans are clearly accounted for and we are not the first to ask.
17. There are no footpaths throughout the territory, there is just a road between the buildings and into the forest, i. e. when walking with a stroller, people constantly stop when electric cars pass next to them.
18. In the first building, the light was knocked out 5 times during this time, while the elevator does not work, although usually important infrastructure items have separate power lines or are put on standby in the form of diesel generators.

19. In the first building there is also something with wiring, on the 3rd floor the button for calling the remote control periodically beats with current - something is either grounded, or I don’t know.
20. Some rooms in the spa are located next to the pool and, apparently, soundproofing is not provided there either, i. e. everything that happens in the pool is perfectly audible.
21. The hayloft, which is positioned as the second place for eating, is 10+ square meters, where everyone smokes a hookah (so what if it is prohibited by law on the premises), sit with children in a semi-fog of smoke. The great thing about this is that there is no decoration or the like in this room. and it's just lined with RSD, which is not intended for use in visits where there may be people, as unsealed RSD is toxic.
22. There is no sound insulation both inside and outside - everything that happens on the street is literally audible. It was especially interesting when one of the days of January 2 or 3 at 02.20 a drunken showdown began and for 20 minutes there were hysterical cries of “Anton, don’t”, and drunken men sorted out the relationship, the reception did not pick up the phone for calls, although then they called back to 3.10 and said that they were not aware and would look into the issue. In the morning at the reception they said that they were aware of the situation and it was they who solved it (there was another person), although this does not really correspond at all.
23. The plates were taken after 2-3 reminders within 3-10 hours. Several times we called about 5 times and they were still picked up the next day.
24. There is no coordination between the reception, where you have to come in advance and pay for the training, and the stable, where you have to bring the check. Once we waited 20 minutes before the groom came and said we were not aware that we were coming. And the second time they convinced us that we had an appointment for another time.

25. Restaurant and food - a completely separate block. Breakfast - coffee is disgusting, but to order for the money is normal. At breakfast, we still did not understand how scrambled eggs, cheesecakes can be brought from the kitchen already cold and so throughout the day. We had to order almost every time the same items that were already included in breakfast, in the paid menu, and separately 2-3 times to ask to be brought warm, to be brought in 30-50 minutes.
26. In general, the time of serving food both in the restaurant, both at breakfast and in the rooms is just an enchanting story. Something we tensed when on the very first day at the first dinner we asked “what is the serving time for children and ordinary steam cutlets” and we were told “8 minutes”, and brought after 55. Further, throughout the entire period of time, in restaurant, regardless of time or day, the serving time was 50-70 minutes, coffee too. In the end, I just went to the bar for coffee or a drink, for example. Finding out the relationship with the waiters or administrators did not give any effect. As a result, I began to come to the restaurant 2-3 hours in advance, to say what time we would arrive and what dishes we would order, and then I called another hour in advance and, in spite of everything, the dishes were still served after 40-60 minutes. How to explain this - I do not understand. As a result, they left their comments in a fresh empty complaint book, the administrator was not embarrassed.
27. The doors to the restaurant are very difficult to open, for people with children to pass is another quest.
28. In the period from the 30th to the 2nd, the kitchen practically did not work and, of all the children's food, there were only rabbit cutlets. Having quarreled with everyone every time, it was possible to agree on secret syrniki and get them. Everything, there was no more children's food for 3 days, we went to the city especially for it.
29. Orders to the room - from the same restaurant they politely warned each time when ordering that delivery was 40 minutes, and the actual delivery time was from 60 to 80)
30. In 9 out of 10 cases, the dishes were brought cold, as it is possible - it is poorly understood, they were carried packed into a building, which is literally 10 meters from the restaurant - the closest place.

31. On New Year's Eve, 5 times in the restaurant itself and at the reception, they asked to bring food at 20.00, since our child goes to bed at 21.00. We were confirmed, I called, clarified, heard that everything was ok and brought it to us as a result at 23.55.
32. Cherry on the cake - the wife went to do a regular back massage, when she turned at the end, it turned out that the masseur had taken off her outerwear in the upper part and was giving her a bare-chested massage. They informed the spa reception and the main one, and at the reception they clarified our name and by the reaction it was clear that we were not the first and not so surprised.
In general, you can write a lot more, the first half of the rest we thought that we were finding fault, but then it became not funny. When leaving a day earlier, as it was impossible to endure, we asked for a book of complaints and suggestions. The administrator was not even surprised and gave it in 3 seconds, and it became clear that we were far from the first. In the end, we brought in about 5000+ dollars for these 8 nights, and only paid them for the experience and the realization that we were no longer with our feet. There are no hopes for any changes, since top management writes in an interview that Verholy is the best place, and negative reviews are written by visitors who want to visit them again for free or at a discount (read on the way back). We will not visit them with a single foot, even if we are paid extra, which is what we wish everyone.