Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
This is not the first time we have come here to celebrate our daughter's first birthday. She likes to swim very much.
We arrived in 2021 and ordered the "Silver" swimming pool by phone for 4 hours.
We hardly swam during these four hours. The children are freezing! The water was cold, at my request to check the water and make it a little warmer, they said that the water is always like that and it is not cold. The staff does not respond to requests and does nothing...We sat in the sauna almost all this time. Warmed up...
This year, my daughter asked to go to this pool again for her graduation.
We invited her friends and, as usual, I called the number indicated on the website and, as before, booked the "Silver" swimming pool in advance.
And here begins the most interesting!
I called on November 18.2024 (Monday) I needed to reserve the pool for November 23.2024 (Saturday)
The administrator picked up the phone and said that it is too early for a reservation,
- Call closer to the date somewhere in 1-2 days...
I tell her that it's her birthday and I need to know 100% that the pool will be behind us, since we are inviting guests! She says that she needs to check the reservation information with someone and will call me back.
Good!
About 10 minutes pass and she calls me back.
He says that everything is fine, you can order, asks what time we need it and how many hours we will relax in the pool. I tell her that it is better for the first half of the day and we agree that it will be convenient for them and for us to come at 1:00 pm and stay there for 3 hours...
We are discussing the cost, I say that there will be about 10 of us!
She says: "Okay, thanks for the reservation and we'll see you on Saturday at 1:00 PM"
Saturday! We are there at 12:50. I call the administrator, as she is not at work. I tell her that we are already there. And she answers me:
- "If you don't know where the pool is, you can come in!
I say:
- So let me pay.
- And you haven't been paid?
- No!
- Wait 5 minutes. I will be now.
I tell the guests to go to the pool, I will come right now and the administrator will arrive at this time.
I tell her that the guests have already gone inside to undress and I ask how much I owe, and she tells me... !
- Tell your guests to get out because the pool is booked.
I laugh and say:
- I know that it is booked, by us! )))
And she answers me:
- But no! The men have already entered there, and they have a reservation until 3:30 p. m. !
CAN YOU IMAGINE MY SHOCK!!? ?
I tell her that I made a reservation by phone on Monday and the girl told me that they are waiting for us on Saturday!
And she answers me
- Did you receive an SMS? Did you pay for the reservation? I see from your phone number that NO!
I say:
- NO ONE SENT ME ANYTHING AND DID NOT TELL ME ANY PAYMENT!! !
WE ARE NOT GOING HERE FOR THE FIRST TIME AND LAST TIME WE BOOKED THE SAME JUST BY CALLING!
And she answers:
- SINCE THE BEGINNING OF THE FULL-SCALE WAR, THE BOOKING RULES HAVE GONE, and that day there was a girl intern and she must have forgotten to warn you about the payment.
I see an incoming call and an outgoing one. And I don't see SMS! I can't help, our pool is busy! You can go after the men at 15:30 as there is time after them, and take the children to the nursery and bowling to pass the time.
IMAGINE MY CONDITION!
The children came to the school. Everyone is hungry! They are already standing under the doors of the dressing rooms!
I am offered to take them to the children's room, for which you have to PAY A LOT OF MONEY! You can't take your food there, you can only order it there!
Admin says:
- do you want to reserve the pool for 3:30 p. m. ?
If so, how much will the man be, PAY AND WAIT YOUR TURN!
I say:
Will you somehow solve the situation that has developed?
She said they would listen to the calls and find out who was at fault, me or the intern AND DIDN'T EVEN APOLOGIZE!!!!! !
She hung some kind of noodles over my ears so that I would stay away from her, and that was it!
She said that it will not be resolved in a day????
And no one told me anything else, didn't offer me anything else, the mood was ruined for me, my child, and the guests! 2 days have passed. Nobody has decided anything, namely...
I tell her that probably you or your administrator should compensate me for unexpected expenses and a ruined day!
They said they would take care of it!
DO NOT RECOMMEND!
SHARASHKINA'S OFFICE, NOT A RECREATION COMPLEX!
The only plus point of all this is that when we finally got into the pool, the water was, this time, really warm.. .
We arrived in 2021 and ordered the "Silver" swimming pool by phone for 4 hours.
We hardly swam during these four hours. The children are freezing! The water was cold, at my request to check the water and make it a little warmer, they said that the water is always like that and it is not cold. The staff does not respond to requests and does nothing...We sat in the sauna almost all this time. Warmed up...
This year, my daughter asked to go to this pool again for her graduation.
We invited her friends and, as usual, I called the number indicated on the website and, as before, booked the "Silver" swimming pool in advance.
And here begins the most interesting!
I called on November 18.2024 (Monday) I needed to reserve the pool for November 23.2024 (Saturday)
The administrator picked up the phone and said that it is too early for a reservation,
- Call closer to the date somewhere in 1-2 days...
I tell her that it's her birthday and I need to know 100% that the pool will be behind us, since we are inviting guests! She says that she needs to check the reservation information with someone and will call me back.
Good!
About 10 minutes pass and she calls me back.
He says that everything is fine, you can order, asks what time we need it and how many hours we will relax in the pool. I tell her that it is better for the first half of the day and we agree that it will be convenient for them and for us to come at 1:00 pm and stay there for 3 hours...
We are discussing the cost, I say that there will be about 10 of us!
She says: "Okay, thanks for the reservation and we'll see you on Saturday at 1:00 PM"
Saturday! We are there at 12:50. I call the administrator, as she is not at work. I tell her that we are already there. And she answers me:
- "If you don't know where the pool is, you can come in!
I say:
- So let me pay.
- And you haven't been paid?
- No!
- Wait 5 minutes. I will be now.
I tell the guests to go to the pool, I will come right now and the administrator will arrive at this time.
I tell her that the guests have already gone inside to undress and I ask how much I owe, and she tells me... !
- Tell your guests to get out because the pool is booked.
I laugh and say:
- I know that it is booked, by us! )))
And she answers me:
- But no! The men have already entered there, and they have a reservation until 3:30 p. m. !
CAN YOU IMAGINE MY SHOCK!!? ?
I tell her that I made a reservation by phone on Monday and the girl told me that they are waiting for us on Saturday!
And she answers me
- Did you receive an SMS? Did you pay for the reservation? I see from your phone number that NO!
I say:
- NO ONE SENT ME ANYTHING AND DID NOT TELL ME ANY PAYMENT!! !
WE ARE NOT GOING HERE FOR THE FIRST TIME AND LAST TIME WE BOOKED THE SAME JUST BY CALLING!
And she answers:
- SINCE THE BEGINNING OF THE FULL-SCALE WAR, THE BOOKING RULES HAVE GONE, and that day there was a girl intern and she must have forgotten to warn you about the payment.
I see an incoming call and an outgoing one. And I don't see SMS! I can't help, our pool is busy! You can go after the men at 15:30 as there is time after them, and take the children to the nursery and bowling to pass the time.
IMAGINE MY CONDITION!
The children came to the school. Everyone is hungry! They are already standing under the doors of the dressing rooms!
I am offered to take them to the children's room, for which you have to PAY A LOT OF MONEY! You can't take your food there, you can only order it there!
Admin says:
- do you want to reserve the pool for 3:30 p. m. ?
If so, how much will the man be, PAY AND WAIT YOUR TURN!
I say:
Will you somehow solve the situation that has developed?
She said they would listen to the calls and find out who was at fault, me or the intern AND DIDN'T EVEN APOLOGIZE!!!!! !
She hung some kind of noodles over my ears so that I would stay away from her, and that was it!
She said that it will not be resolved in a day????
And no one told me anything else, didn't offer me anything else, the mood was ruined for me, my child, and the guests! 2 days have passed. Nobody has decided anything, namely...
I tell her that probably you or your administrator should compensate me for unexpected expenses and a ruined day!
They said they would take care of it!
DO NOT RECOMMEND!
SHARASHKINA'S OFFICE, NOT A RECREATION COMPLEX!
The only plus point of all this is that when we finally got into the pool, the water was, this time, really warm.. .
Translated automatically from Ukrainian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Disappointment... My anger knew no bounds!!!
- Staying on the territory of the complex is life-threatening!
- Second trip to Brech
- Liked everything except the cottage
- Very good complex for families.
SEE ALSO