Отель не соответствует заявленной 5 The hotel does not correspond to the declared 5

The first and worst thing is the settlement. We flew 8 people, 3 rooms. Immediately when buying a tour, the travel agent wrote in a note - the numbers are nearby. Well, at least I immediately bought the main building. Arrived at 9 am, immediately asked if it was possible to check in earlier? We were told no, check-in from 14. Ok, changed clothes, we were late for breakfast, here I’ll say that we came to the canteen-restaurant, it’s hard to call it, there were still 20 minutes left. But! Everything, everything was already cleaned, they looked like, there were no plates, they didn’t get any food (((At 14 we went to the reception desk for a room, we were told that the numbers were distributed by the general manager, a girl, she just came, took a walk for 30 minutes. We arrived in half an hour, we were already standing, it took her another 40 minutes to swear at the guests who checked in yesterday and want to change the room.
As a result, a crowd of 40 people gathered, and a massacre for numbers began. Already with damaged nerves after a trip to the basement rooms, which, by the way, we were given numbers for 1001-1050, this is the 1st floor, where it is damp, a bathhouse, it stinks of sewage, and access to a chicken coop and a construction site. With a fight we got numbers at 17.30. The result is 3 rooms in different parts of the hotel, in one the air conditioner worked poorly, the cleaners themselves inserted a piece of cardboard for us, and the air conditioner, making a hum, worked all 7 days without interruption (1429), 4th floor, one elevator broke down, in the second it constantly travelsstaff, no cargo, they carry carts, the safe did not work in 2 rooms. When asked to do something, the response is 0! Recorded, did nothing (1113 and 1151). In room 1429, the floors were mopped only when I went to the reception and asked to send cleaning and wash the floor. There was a smell from the trash can, and liquid was leaking from the previous tenants (((Dining room - it would seem, well, put a stack of plates next to each distribution, but no! Why so easy! First you need to get a plate with a fight, then defend the huge queues for food. Example - in the morning I came up for oatmeal - you can’t pour oatmeal into an ordinary plate, you need soup. He says - bring a plate!
I go looking, there are no soups anywhere, I beg for this plate on snacks, it takes about 5 minutes to explain that I need a deep plate. I got it with a fight, I go to the other end, I stand again in a huge queue, I get porridge in 30 minutes! Hurray, the child has already trampled on buns, porridge is not needed. Juice ran out on Wednesday, alcohol at the main bar on Thursday afternoon. At a bar near the sea, they won’t make you a cocktail, they mix whiskey and cola, and that’s it! The territory is very small, everything is on the head, the sunbeds at 7 am are already occupied. The territory is decorated with a pond with dead ducks. And no one cares to clean up, everywhere is dirty, the plates are all broken, plastic glasses, disposable, lying around everywhere, they will be removed only in the evening. One girl from our company had a birthday, it would seem, is it really so difficult to send a plate of fruit, or a cake? No, why? By the way, the travel agent also wrote in a note about d. r. The hotel is from the very edge of Kemer, far from the center!! If you want to walk in the evenings, keep in mind that by the time you get to the center in the heat, you won’t want anything! Or rent a motorbike - $5 an hour and go!

Conclusion - if the tour is inexpensive, and you need the sea, buy it. For the rest - you are not here!