Mold in the rooms, terrible smell.
The administration does not care what number you ordered. They settle where they want and it is impossible to achieve a replacement number.
There is no free table in the dining room.
Sun beds on the beach and by the pool need to be borrowed from 6 in the morning, by 8 they will definitely not be there.
And most importantly: for 5 days there was never a cleaning in the room, no change of towels and bed linen. On the 6th day, after several calls and a written complaint, cleaners were sent and we showed them what to do. That's horrible. I have never seen anything like this in any hotel in the world.
From the pros:
The sea is wonderful. The food is not bad.
Do not spoil your vacation, book other hotels.
You arrive at a five-star hotel for an ultra-all-inclusive experience. You have to wait until check-in, but for now the girl at the reception offers to go to the beach and have a bite to eat. Of course, you agree, and leaving your suitcases in the storage room, with a swimsuit at the ready, you set off towards the sea... along the way, discovering that there are no changing rooms on the beach. Well, they didn't. You are still full of enthusiasm, and therefore you shrug your shoulders and go to change into the toilet. The toilet doors don't lock. Hello, school years are wonderful and the need to ask a friend to hold the cubicle door!
Well, okay, it happens. In the end, you changed clothes and swam in the excellent clear sea with a pier and fish. True, there were no free sunbeds, but you did not pay attention to this. Now you're off to taste the delights of your ultra-ollinkus. All food and drinks in the hotel are included! Your parents went to a neighboring town like this a week ago and returned delighted. Looking forward to a good couple of hours, you go to a restaurant. . . So. Where exactly is the restaurant? Where is there any food, except for a run-down pastry shop with ten kinds of shortbread cookies? My parents had two restaurants, bars, something else in Side. . .
This is how you face the harsh reality of Palmet's service. There is only one eatery, it is also a buffet. It cannot be called a restaurant or at least a cafe, but we will return to this later. It opens strictly on time: those who arrived between breakfast and lunch will be patient, they will not go anywhere. There was also an a la carte restaurant. Now closed: covid-s. Through the transparent doors you can see how the hotel administration eats there. In the summer they gave ice cream, but now it’s impossible: covid-sir! You will catch a cold, get sick and die! You would even believe in the sincerity of this concern if your parents had not returned from Side a week ago, where ice cream, not knowing about any covid, was in the public domain. But there is a confectionery with two types of pies: "shortbread with sprinkles" and "cake with cream". And bars. Two pieces. You can go there and order. . . anything at random because there is no menu. In the lobby bar there is a seven-point list of cocktails printed on a piece of paper. You point to each of them in turn. The girl at the cash desk cheerfully answers: this is not, this is not, this is not there either, this one is. Will you have vodka?
You return to the reception, gloomily realizing: it will not work here to indulge in gastronomic excesses, just stupidly and artlessly drinking. But they put you in a room. Room on the first floor. You ordered a higher floor at the travel agency and therefore indicate this to the administration, to which you are assured that this floor is considered the second. You are looking at the elevator panel: from top to bottom - 5.4, 3.2, L, -1. Your room is located on floor L, you enter it from the street, climbing exactly two steps at the entrance to the hotel itself, and you think that you are considered an idiot. Looking out the window, you understand: a fact, they believe. What stretches before your eyes, the girl from the reception calls the view of the garden. Photo as an attachment. Enjoy the gardens of the Palmet Hotel!
Okay, the view from the window is the little things. And the sloping wall lamp and the door to the toilet, which is locked from the outside, and not from the inside, add some charm to the room rather than really spoil it. A rigidly fixed partition between the shower and the rest of the bathroom, just a piece of glass that cannot be moved anywhere, will pass for local specifics. In the end, you crawl through the resulting passage? Crawl through. And if someone doesn’t get through thicker, it’s his problem. Will wash in the sea. All in all, not a bad number. But next, behind this concrete "garden view" area, there is a pool and a dance floor. And you specifically stipulated that you need a quiet room, yes, quite quiet, you like to sleep at night, here you are the original, huh? In the evening you realize the full depth of how you hit. Russian rap about "ahh, I want you so much, but you don't give me how bad you are, but I'm so good, " which comes from the window with an indistinct noise during the day, now you can even hear it through earplugs. You come to the reception to change the room to a quieter one. “Oh, yes, it’s like that everywhere with us, ” a girl with a beautiful name Olesya dismisses. “And there are no numbers. What, you insist? Well, then come tomorrow. ”
In the evening, you walked around the hotel and empirically found out that a girl with a beautiful name Olesya blatantly lies. In that part of it, where the windows face the road, the discos are not audible. In the morning you ask to change your room "so that there is a view of the road, yes, it is on the road. " Change is not Olesya, and therefore you get the number. Oh miracle! It's really quiet here. It is quiet here all night, and the next night, and all the nights of your trip - except for Fridays, when the Turkish night is on, but once a week you can endure.
True, the shower is broken in this room. And air conditioning. And top light. The shower will be repaired for you on the same evening, you will be pleasantly surprised, but not for long. The light will be repaired for you for three days. You will come to the reception twice a day and ask to send a master, you will be promised immediately, right now, to send the best - and, of course, do nothing. You will not succeed until the evening of the third day: perhaps the administration realized that these damn Russians do not swell and will not forget.
To "swell" the hotel will offer you every opportunity. As much vodka as you want, Russian tourist, you love vodka, don't be shy, we know for sure that all Russians love vodka! And we also have beer. Would you like a beer, Russian? Not? Did your parents write you rave reviews about dozens of cocktails in their ultra-all-inclusive? How picky you are. Okay, would you like a cocktail with or without alcohol? What does "what" mean? You say "with alcohol" - I'll mix you some juice and vodka. You say "without" - you get the same thing, but on a sprite. Uh, what's a "piñ a colada"? And I didn't understand your "B-52" either.
Somewhere at this moment you will understand that the ultra-all-inclusive was taken in vain: it is pointless to go to Palmet under this program if the taste of alcohol is at least a little important for you, and not just its degrees. However, if the taste of food is important to you, alas, too. In two weeks, you will find out: in the only eatery that was not broken by the desire to save money poorly disguised by covid, there is no hot food in principle. That is, there is no organization. It is prepared, laid out on large trays and waited until dinner begins. New food instead of the disassembled by tourists is also prepared ahead of time and - yes! - spread on trays and wait until the first baking sheet is completely empty. For two weeks you will try two hot dishes: tea and coffee. Any stew, grilled potatoes, cheese tortillas, pasta and anything else will be cold. A little warm if you're lucky. By the way, it won’t work just to come up and take food: first you will need to stand in a queue as long as a couple of tourist buses. Yes, for every meal. Yes, in order to sit down and eat what you have taken, you will also have to wander around and wait: there are no places at the tables, you had to take it earlier. No, it's not the highest season, it's the end of September. Oh, it’s okay for you to be angry, eat already, tourists. Yes, straight from those chipped-edged bowls with detergent and dried sauce stains. Yes, just these unwashed fruits, gray with dust. Listen, what difference does it make to us if you get some kind of sluggish intestinal infection on the third day? This is a five star hotel, not a hospital. Unpack the first aid kit, you knew where you were going.
In fairness, for two weeks you will find the hotel and the benefits. This is the location (don't believe the individual guide who says you're in the center of Kemer - Kemer ends after ten minutes of leisurely walking): there is a pleasant promenade along the road, lots of greenery and few intrusive merchants. This is an excellent, warm and clean sea (you can go down into it from the pier; in the second week, the breaking waves will demolish the ladder, and individual workers will install it back, kindly painting over all the algae and shells and putting it into the water without drying; the paint will remain on the hands every time you venture down). These are sunbeds on the pier, comfortable and soft (if you get up at six in the morning, you can even take one; the rest of the time, alas, they are almost all busy). These are adorable hotel cats begging for food at breakfast (some people will say that this is unsanitary, and in some ways they will be right, but this is the cutest appearance of unsanitary conditions in a hotel, and believe me, you will have something to compare with). This, after all, is the pressure of water in the shower - its temperature changes depending on the time of day and the phase of the moon, but you can wash your hair after swimming, and this is important at sea.
There are positives to this hotel. But if on vacation you prefer the opportunity to relax and enjoy your vacation to queues, minor repairs, cold food, unsanitary conditions and the careless attitude of the administration, choose another hotel. Palmet will not offer you such luxury.
I went to the reception and asked a squinty young man, he leaves, comes and is silent, the reason is that I didn’t give him a tip for bringing us suitcases).
Then I asked the girl Olesya, said the breakdown, the timing is not known. The dishes are all broken. Children's menu announced. If your child loves french fries and nagenstas from it’s not clear what kind of meat is normal, I don’t consider this a children’s menu. The queues are wild, they only allowed salads and soups to impose on the third day. It immediately became easier. But there are wild queues for meat and side dishes. People line up for acquaintances, acquaintances of acquaintances and fuck that I'm standing with a small child. And the children are the same, they stupidly come up and stand in front of you. I’m not picky about cleaning at all, they tidied up, changed towels and bedding, I didn’t ask.
There are few sunbeds, people occupy and can only come in the evening or not come at all. You come in the morning with a towel. In the evening they came and the towel in the same form lies. Again, the last time we rested in 3 * this was not, apparently in 5 * hotels people consider themselves stars and do what they want.
In 3 * people have a rest in a simpler and more humane way. We have windows next to the pond. Smells like sewage in the evening. And there is a husky sitting in a cage, in such heat, it is very pitiful to see him breathing heavily. They feed him scraps of fried meat. The impressions are very sad (. The sea is cool, clean, the beach is also clean. It's a pity for the money, I think you can take a hotel with less stars, but the service there will be better and the people are kinder.
Nutrition. We were late for lunch, we went for a swim in the sea to have a snack, there were burgers, we come up, we ask for a burger, but NO BUNS! )) there are cutlets, greens, tomatoes, but NO BUNS !! ))) So we remained hungry until dinner. Dinner. We arrive for dinner in advance, take a table, because we knew from the reviews that there were not enough tables and queues began, all the food was on the street, heat, closeness, queues. Food is chicken in different versions, fried HERRING from fish)) and mackerel. Everything was stupidly tasteless, that's tasteless and all. An old, literally smelly dining room, terrible stuffiness, air conditioners simply can’t cope with the word at all, all the plates are dirty, greasy and broken, in general, everything. It is clear that you will not stay hungry and blablabla, but this is horror. Once we saw beef meat, for 10 kg of vegetables, a pound of low-quality meat, as a result, vegetables on a plate and among them a couple of pieces of meat with veins and tubes))) production waste is visible. As a result, we went for dinner to a restaurant in the center of Kemer 4 times out of 7 days.
On the penultimate day for lunch was dorado!! ! we couldn't believe our eyes, sea bass for dinner!! ! We ate to satiety))) Terrible queues, food on the street, during the day in hell without a shadow for 15-20 minutes. There was also more or less a baby potato, my wife stood in line for exactly 30 minutes! ) Even some kind of conflict arose in the queue. Then they got used to it, they were one of the first in line. For food, a rating of 2, and then only because there was fish on the last day, so I would put 1) The staff is trying hard, there are no questions for them. I also note really good beer, and you can only drink rakia from strong alcohol, so be sure to take something in a dutik.
Territory. Small, green, in principle beautiful, there is a shadow, the pool is large, but the water is muddy, as if everything is flooded with bleach, I have never seen such muddy water. The slides worked intermittently. The beach is normal, the sunset is comfortable, the sea is good, the sunbeds were occupied at 7.30, they were always found under a canopy, so there were no problems with sunbeds at all, you can almost always find a free one, especially if not under a canopy. There is always a place to sit on the street, sit in the evening, drink a little) There is also a small river there, from which it wildly carries feces)) there is a smell on half the territory.
Animation. Unobtrusive, boring, no disco, the show is about nothing at all, the first time we got into such a boring hotel. Darts is so-so. The only thing was water polo 2 times a day, for me this is almost the main plus, they were directly cut in earnest, very cool.
All in all. There we met many tourists from different parts of the former USSR. Everyone has different problems, everyone has no water, the cleaning is terrible, the water does not go away! Not only do you have to wash in cold water, but it still does not go away, the drain does not work. Many dissatisfied, saw people who spend the night at the reception (can you imagine this? ), As the air conditioning did not work in the rooms.
So we swam in the sea, sunbathed, had a tasteless meal at the hotel, walked around Kemer, ate delicious food in different restaurants. Everything)
Output. As a plus, I want to note that after a trip to this hotel, nothing is scary! ) It simply cannot be worse. It is better to pay extra 5 thousand and choose another place, even if it is already booked with you.
Carefully choose the type of room, only the "Standard" is located in the central building on the first line, the rest are on the other side of the road, many do not know this
The condition of the room (No. 1325) is morally obsolete (the sink is cracked and leaking, there are stains on the walls, the entrance doors are hanging out, the air conditioner is not working well, the door to the balcony does not close with a key, the light does not work due to a malfunction of the switches), the room was cleaned more or less. No hot water!
Not a Restaurant, but a canteen, the crockery is old, all the plates are broken.
In bars you will stand in constant queues, because. poured drop by drop into a disposable container.
Wi-Fi on the territory is strictly paid and weak, only at the reception is free.
Further, briefly in the theses and only cons: They lie at the reception, No fish (only herring), They don’t pour alcohol, They almost don’t put ice cream, The stairs by the pool are not repaired or they don’t exist, Flies are everywhere, Toilets are dirty and broken, The territory is very dirty, Even if the staff is doing something.
Phones in the hotel do not work, on the ground floor and on the first floor there were none at all, and on the second floor there was, but did not work. Safes and refrigerators in the hotel in any room where we were did not work. In terms of nutrition, since this is a budget hotel, I liked everything, except of course the dishes (half of the plates need to be thrown away there, beaten). There were no complaints about food, they try, everything is very tasty. With fruits melon, watermelon, apples, grapes, plum, orange. Lots of types of cheese. Baklava is very tasty. Portions are always large (always asked to impose less). There are a lot of flies in the dining room (restaurant). The beach and the sea are just perfect. Beach towels are just rags that should be thrown away a long time ago, all greasy. All colors and different years of release, and the smell in these towels, old oil (probably they are from the spa), they stopped using them there, since the holes are already visible, so they were given to the beach. Housekeeping, I didn't notice it.
When I read the reviews of people who rested in front of us, I was directly indignant, because I think, well, how can you pay attention to such trifles. And when we got to this hotel, I realized that it was just awful. They always say that Turkey is much higher and better service than Egypt, if you compare price and quality. It is not true. I'm not talking about hotels in which the service is better, in them the price is correspondingly higher. If at first I was lucky with the number, then I think the rest would have been a success. I always thought that service, rooms are not the main thing, and the main thing is the sea, beach, infrastructure.
As a result, a crowd of 40 people gathered, and a massacre for numbers began. Already with damaged nerves after a trip to the basement rooms, which, by the way, we were given numbers for 1001-1050, this is the 1st floor, where it is damp, a bathhouse, it stinks of sewage, and access to a chicken coop and a construction site. With a fight we got numbers at 17.30. The result is 3 rooms in different parts of the hotel, in one the air conditioner worked poorly, the cleaners themselves inserted a piece of cardboard for us, and the air conditioner, making a hum, worked all 7 days without interruption (1429), 4th floor, one elevator broke down, in the second it constantly travelsstaff, no cargo, they carry carts, the safe did not work in 2 rooms. When asked to do something, the response is 0! Recorded, did nothing (1113 and 1151). In room 1429, the floors were mopped only when I went to the reception and asked to send cleaning and wash the floor. There was a smell from the trash can, and liquid was leaking from the previous tenants (((Dining room - it would seem, well, put a stack of plates next to each distribution, but no! Why so easy! First you need to get a plate with a fight, then defend the huge queues for food. Example - in the morning I came up for oatmeal - you can’t pour oatmeal into an ordinary plate, you need soup. He says - bring a plate!
I go looking, there are no soups anywhere, I beg for this plate on snacks, it takes about 5 minutes to explain that I need a deep plate. I got it with a fight, I go to the other end, I stand again in a huge queue, I get porridge in 30 minutes! Hurray, the child has already trampled on buns, porridge is not needed. Juice ran out on Wednesday, alcohol at the main bar on Thursday afternoon. At a bar near the sea, they won’t make you a cocktail, they mix whiskey and cola, and that’s it! The territory is very small, everything is on the head, the sunbeds at 7 am are already occupied. The territory is decorated with a pond with dead ducks. And no one cares to clean up, everywhere is dirty, the plates are all broken, plastic glasses, disposable, lying around everywhere, they will be removed only in the evening. One girl from our company had a birthday, it would seem, is it really so difficult to send a plate of fruit, or a cake? No, why? By the way, the travel agent also wrote in a note about d. r. The hotel is from the very edge of Kemer, far from the center!! If you want to walk in the evenings, keep in mind that by the time you get to the center in the heat, you won’t want anything! Or rent a motorbike - $5 an hour and go!
Conclusion - if the tour is inexpensive, and you need the sea, buy it. For the rest - you are not here!
We arrived at 5 am and before 2 pm.
00 check-in, you had to wait to run for 3 minutes in the heat to your room, which, of course, was not fun at all, you had to endure it, as well as change clothes in the toilet closer to the sea, at least it was clean there, in the rest it was so-so. The room was changed a couple of times immediately upon arrival, the first option was even without a balcony, they gave another one more or less, but the view is on the neighboring chicken coop, the cockerels will sing a song at 5.00 like a bayonet and there will be an early rise. The cleaning is so-so, the towels were changed, the mirrors, as before the settlement, were not very good, they remained, apparently no one controls them.
The food is normal and it’s not worth crowding like everyone is at the peak, you can adapt a little and come earlier or later, the air conditioning really can’t cope, the plates are of course tacky and a lot, but there are so many people from all that I’m surprised how there is enough of everything, but you won’t be hungry exactly.
I take sunbeds both on the sea and by the pool, but near the sea there and under a canopy you can cook, they never took it, because at about 8.00 the sun fries there. By the pool there is a shade from the trees, it’s easier, you can easily go to the sea before lunch, and you’ll have time to get burned.
The territory is small, we have seen others, but every meter is very stuffed everywhere. Between the neighboring hotel there are rates with geese and ducks, green, of course, only takes up space, the option, like with a chicken coop, is not clear. But the sea is super, everything else you can close your eyes for a week. But if you have not booked yet, find, perhaps nearby, another hotel and ask for more information (only across the road from this hotel, as it were, there are still buildings). Have a good rest everyone and let no one spoil it with anything)
Bar. Wine - vinegar. Beer is so-so. There is vodka, gin and whiskey, which you can mix with cola and tonic and get something like that. There is practically no animation for children. We also looked at the entertainment program for adults and decided to do the same. Dirty, the air conditioner worked in the room with grief. No safe, no TV, the doors are the best in the student hostel. Neither near the pool, nor on the slides (wretched) there is no staff, what kind of security is there. Even near the simulators there is no one, the children turn them on themselves, and no one is interested in injuries, fortunately, that on the last day. The only thing that saved the situation was the company. I do not recommend the Palmet to anyone. Look for another. Well, aren’t you from Kholmogory and you haven’t rested anywhere.