Swandor Hotels & Resort Topkapi Palace 5*– Reviews

97
Rating 7.210
based on
97 reviews
№23 in the hotel rating Antalya
7.4 Rooms
7.3 Service
7.6 Cleanliness
7.6 Food
8.1 Amenities
The hotel was built in 1999 on the beach. The last renovation took place in 2019. The design of the hotel is designed in the style of the Great Ottoman Empire and is modeled after the Topkapi Palace in Istanbul. It consists of five 4 and 6-storey guest blocks (there are elevators). An ideal choice for youth and families.More →
аватар Vladimir_Fedorenko
 •  traveled 3 years ago
Rating 2.0
The food is monotonous, there is no animation, food is given behind glass walls, there are very few trees, it’s constantly hot near the pool, for example, they didn’t let them sleep at the reception before the flight, they constantly came up and woke them up, you couldn’t even stretch your legs, there wasn’t such a thing in any hotel, never. … More ▾ The food is monotonous, there is no animation, food is given behind glass walls, there are very few trees, it’s constantly hot near the pool, for example, they didn’t let them sleep at the reception before the flight, they constantly came up and woke them up, you couldn’t even stretch your legs, there wasn’t such a thing in any hotel, never. In general, for the money you can look for another hotel, it is not worth the money.
аватар akainura
 •  traveled 3 years ago
Rating 3.0
We have a rest in Turkey not for the first time, we have seen a lot of things in the last two decades. And first of all, we come here for service, for friendly staff and the ability to organize a worthy vacation. The Swandor hotel was recommended to us by Pegast representatives as a hotel with good territory, renovated rooms and close to the airport. … More ▾ We have a rest in Turkey not for the first time, we have seen a lot of things in the last two decades. And first of all, we come here for service, for friendly staff and the ability to organize a worthy vacation.
The Swandor hotel was recommended to us by Pegast representatives as a hotel with good territory, renovated rooms and close to the airport. But ...it turns out to be a lot noooo ...
Let's start with the pros and cons.
1. Friendly representatives of the tour operator Pegast (they will always recommend interesting excursions, get into position, listen and help if they can). Everything was explained honestly and intelligibly about each excursion, while not intrusive.
2. A large green area of ​ ​ the hotel, a large beach, a sufficient number of sunbeds.
3. I really liked the animators from the kids club.
4. The cleaning lady of the room was friendly, but for some reason she was replaced at the end.
5.
In the first days at the restaurant, I really liked the waiter, he served us near the table opposite the table with Turkish tea, we even thanked him with a tip. But then he was transferred to a restaurant by the beach, which was open for dinner to relieve the main restaurant.
6. I liked the cafeteria-confectionery, which was located between the residential buildings and worked from 15.00 to 18.00, where you could sit and drink any grain coffee (cappuccino, latte, amerikin, Turkish coffee), lemonade, eat desserts, ice cream (which, by the way, is tastier than on the beach ).
7. The hotel is located not far between Antalya and Belek, so we quickly took a taxi to the Land of Lagend. I advise everyone to go to this park, everything is done at the highest level, you will have to stand in lines, but it's worth it. We arrived from there satisfied and happy because everything is pleasing to the eye.
And now about the cons of the hotel:
1. The hotel is full of people, the influx is just tin.
One morning, when we got to the restaurant not as usual at 8.00, but at 9.00, we were shocked.
2. The restaurant, despite the variety and abundance of food, has its drawbacks:
- in the restaurant there were a huge number of flies that land on food.
- many types of fruits were exhibited unripe (nectarines, apricots, plums, pears), and all fruits and vegetables were grown industrially (there are no natural fruits such as summer cottages), strawberries were given for the first two or three days, then it was not.
- from seafood only dorado and sea bass in turn, for those who are waiting for a variety of seafood and shrimp - they are not.
- there are always only 3 types of soup, and their porridge is just some kind of liquid milky substance with rice and buckwheat boiled to a state of mucus. My child did not eat this and refused to eat, although he loves porridge.

- Turkish baklava is tasteless, yes it may be juicy, yes it may be sweet, but tasteless, vegetable oil is used instead of melted butter.
Previously, in other hotels, I ate baklava directly, very tasty and made from quality products.

- there are no themed dinners, festive weekend dinners or others in the restaurant, there are no beautiful serving, serving and decorations either. I just came and walked through the queues, sat down and ate everything. Sometimes you have to look for a place in a restaurant.

4. Both men and women often smoke by the pool and on the beach, sometimes it was difficult to lie down and sunbathe because of this - it’s as if it’s incorrect to make a remark to them - there are no signs banning smoking by the pools.
5. Nowhere is it mentioned that the indoor pool is closed during the pandemic, the kids club is open by the hour and only in the open area of ​ ​ ​ ​ the playground, they don’t feed inside the kids club, that is, it’s acceptable to leave the child and you won’t be able to leave, he only works for 2 hours.
6. In general, the hotel does not shine with cleanliness, I will not say that everything is neat, everything is solid and everything is cleaned to a shine.
For people who care about the cleanliness of the bed, towels, dishes, washed cleaned baseboards, railings, door handles - the hotel will be dirty.
7. The hotel has serious problems with the service, and I think this is due to the number of guests. The hotel is very large, there are many residential buildings, a large number of staff is required, and perhaps the owners or managers of the hotel save on qualified personnel, experienced employees, and salaries.
Today they leave because they had a renovation in 2019, but they won’t last long on this either.

I confirm the fact of dishonest attitude to my duties with personal facts. Unfortunately, I had read reviews before that that the money was lost in the safe, that the Gues Relation employees did not look for the lost things, etc. But now I realized that this is the reality of the hotel. That any negative review should be read carefully and if there is, then it is better not to choose this hotel.
Our case: We left an inflatable penguin for swimming during dinner at the main restaurant. A day later, they approached an employee of the restaurant at the entrance to Adina, showed her a photo, she immediately remembered and said that she herself personally took him to Guest Relation (GR) to a young thin guy (as we understood this is Islam, since there are no such guys besides him, they just two). We were delighted by the fact that the penguin was in the safe hands of the hotel staff and ran to the GR.
But here all the most “interesting” began, to say that the most interesting is to say nothing. When we approached them, they immediately explained that the restaurant staff had handed over the penguin to them and showed them a photo.

For some reason, they immediately had round eyes, the girl Nagima began to look, she seemed to run away somewhere, looked, and did not find it. We were told to come in the morning. Well, we don’t suspect anything, we think, okay, we’ll come up, it’s not a problem.
For the child, this thing was important, because he loves to gather around him everything that is connected with penguins and deer.
In the morning, a completely different girl, Faride, was sitting in GR. The previous shift, as we understood, did not convey anything to her. We did not even imagine that it would be extremely difficult for them to give out what they have. When I say "they" I mean - at the hotel. As a guest, I don’t care at all how they are subdivided and work inside.
Faride asked me to come to her at 10.30 o'clock, that before that time she would look and find. Came at 10.30 o'clock - as punctual people. She says that she still cannot find that the shift that took the penguin is sleeping will wake up later, etc. , etc. , I also provided her with a photo of the penguin. I asked to be thrown into the hotel chats where GR employees are sitting, maybe they will remember (to be honest, I don’t understand how you can not remember what you are taking).
Later, she tells us that a penguin was found, that the employee who received him new did not know that he had to keep it for 3 days, he blew it off, folded it and most likely took it to the warehouse, he will come at 16.00 and already at 16.30 they will give us it . Contact the guy Islam.
We told her that we were leaving the hotel at 19.50, we had a flight home. She assured us that everything would be sorted out before we left.
We arrive at 16.30, Islam says that the penguin was not found, it is not. Moreover, in such a tone, already aggressive, like why do we need your penguin. We didn’t understand this attitude at all, they themselves are playing football for the second day, they took the penguin themselves, and they themselves don’t give it away, we are also to blame.
Each GR employee began to turn around as best he could, someone says that they receive a thousand things every day, the warehouse is large, someone says that the penguin was not blown away, they don’t have time for this, someone says it was blown away, the warehouse is on -1 floor, then - 3rd floor, then all things are first taken to the office and then to the warehouse, then they have no time for anything.
In the end, I realized that they don’t have any warehouse, just some kind of nook, and they just excuse themselves.
Some of their hotel manager Haluk came, behaved the same way as Islam, began to aggressively talk to the girl Anna about us. He thought that we did not understand Turkish, but we understood everything. It began to arise why we are looking for and asking for a thing that costs 10-50 $.
We never heard a single word of apology from any employee, only accusations. Just not sure what? In that we ask for what fell into their hands?
Dear hotel managers, it was not the penguin, as you understand, but the service of your hotel. Even in huge metropolitan areas and shopping centers, valuables, wallets, phones, etc. were found and brought to us.
Our item was taken by your employees, this fact is confirmed. Under all these circumstances, I would not be surprised that the honest and decent girl Adina will be guilty in the end.
Managers like Haluk are capable of this.
Unfortunately, your hotel has unscrupulous employees who are irresponsible about their work. Because the penguin, found by a hotel employee and handed over to GR, you could not give out to the owner!
If there is a fact of dishonest attitude to their duties by hotel employees, WHY DO YOU NOT RECOGNIZE THIS FACT AND DO NOT ASK FOR AN APPOINTMENT FROM THE HOTEL GUEST?
Why do your employees run over, be rude, football guests, turn around and show such an attitude? Of course, with such a manager as Haluk, this disgrace in the form of an arrogant attitude towards guests will continue.
аватар orion03
 •  traveled 3 years ago
Rating 6.0
In short - in the pros there are much more Russian-speaking staff than usual. In the minuses - few tourists from Germany, England, etc. In general, from this probably all the minuses also result. In more detail, I liked the clear sea, a rather large and well-planned territory, recently renovated and clean rooms, and proximity to the airport. … More ▾ In short - in the pros there are much more Russian-speaking staff than usual. In the minuses - few tourists from Germany, England, etc. In general, from this probably all the minuses also result.
In more detail, I liked the clear sea, a rather large and well-planned territory, recently renovated and clean rooms, and proximity to the airport.
I did not like the noisy conder in the room, it was difficult to sleep. The food is monotonous and the quality is not ideal, the meat is all overcooked, the fruits are traditionally green for July. .
The staff, oddly enough, is more adequate Turkish than Russian-speaking.
Summary - it’s impossible to say that horror is horror, but next time I’m unlikely to go to expensive fives, focused only on the Russian-speaking segment.
аватар sergeykonoval2
Beautiful, loved by all of us (family of four) hotel, beautiful beach, wonderful sea, excellent cleaning, not very convenient main restaurant, but on the beach and the bar and restaurant compensate for all the inconveniences, excellent pier from which you can dive. Well done Kazakh girls working here. Great number. … More ▾ Beautiful, loved by all of us (family of four) hotel, beautiful beach, wonderful sea, excellent cleaning, not very convenient main restaurant, but on the beach and the bar and restaurant compensate for all the inconveniences, excellent pier from which you can dive. Well done Kazakh girls working here. Great number.
Of the minuses, there is no where to go outside, you have to go, and a taxi driver in the city is a swindler standing on the street for less than $ 60 with no luck.
It's very cool that every evening there is live music, which several hundred people could listen to, in general, animation is at a high level.
аватар Marina568467
 •  traveled 3 years ago
Rating 9.0
The hotel is excellent. The territory is large, clean, many pools, one is even heated. The food is varied: fish, meat, salads, sweets can not be counted at all. Cleaning every day both in the territory and in the room. Nothing was stolen, although it happened to leave the phone on charge. The playground on the beach is open all day, there is a closed one on site, but it works on time. … More ▾ The hotel is excellent. The territory is large, clean, many pools, one is even heated. The food is varied: fish, meat, salads, sweets can not be counted at all. Cleaning every day both in the territory and in the room. Nothing was stolen, although it happened to leave the phone on charge. The playground on the beach is open all day, there is a closed one on site, but it works on time. The beach is clean, the sunbeds are good, the shore is in small pebbles, but the depth of the bottom changes dramatically.
Of the minuses, thin walls in the rooms and cracks in the door, especially if you live on the first floor.
A huge minus to Pegasus for the fact that the day before departure they changed the hotel. And they were forcibly taken to stores that are NOT of interest to us !! !
аватар Adrenalin77
 •  traveled 3 years ago
Rating 9.0
Good afternoon everyone! I spent 10 days with my family in this hotel. In a nutshell: the hotel is designed for families. Lots of vacations with kids. The service is at a high level, the animation is laid out for everything. The food is decent. The rooms are in excellent condition (the hotel underwent a complete renovation in 2019 from the rooms to the tiles in the lobby). … More ▾ Good afternoon everyone! I spent 10 days with my family in this hotel. In a nutshell: the hotel is designed for families. Lots of vacations with kids. The service is at a high level, the animation is laid out for everything. The food is decent. The rooms are in excellent condition (the hotel underwent a complete renovation in 2019 from the rooms to the tiles in the lobby). Large activity pool, smaller pool - reklaks. Two children's pools, one of which is fully tented. Water park (three adult slides are working and two are closed, as well as three slides for 5-7 year olds and 3 slides for 2 year olds). Tent area for fitness, yoga, etc. Tables for ping-pong. There are tennis courts, but for an additional fee. Beach volleyball, football and bocha. There is an amphitheater and a stage "in the square" where live music plays in the evenings.
Of the three a la carte restaurants, only one works for an additional fee (15 euros per person). The beach is wide and sandy. Gentle entry into the water. There are two piers: central and one more for an additional fee. Sunbeds in good condition, stationary sun awnings. Near the relaxation pool there is a confectionery (in the afternoon). Free internet everywhere. You can eat 24 hours a day. If you didn’t have time to get to the main restaurant during business hours, then during the day you can eat at the snack restaurant on the beach, and at night at the Divan restaurant (a separate hall of the main restaurant).
By bars: there is a lobby, near the pool (2 pcs. ), a sports bar, a bar on the beach and in the main restaurant. From imported drinks (in the lobby bar, in the "Lalezar" bar by the pool and sports bar), whiskeys "J&B" and "Red lable" were noticed. From the hotel go to the nearest shops - 2 km. (when exiting to the left and with a song). Tours were taken from individual guides. The prices are reasonable, as are the guides. That's all in a nutshell. You can see everything in detail in the video report. If you have any questions - ask, I will try to be helpful)).
https://youtu. be/OUF6cQSzWJI
P. S. if someone will be returning from Antalya the other day, then in Duty Free the action is 2 liters of Famous Grouse for 24.5 euros))
аватар sonyproff
 •  traveled 4 years ago
Rating 9.0
We chose a hotel for a long time, in the end we settled on this hotel. Settled on arrival (before 14-00) in a two-room family on the first floor. The room was clean, cleaned well, cosmetics were delivered constantly, the mini bar was filled every time during cleaning. The territory of the hotel is large and green. … More ▾ We chose a hotel for a long time, in the end we settled on this hotel.
Settled on arrival (before 14-00) in a two-room family on the first floor. The room was clean, cleaned well, cosmetics were delivered constantly, the mini bar was filled every time during cleaning.
The territory of the hotel is large and green. I really liked the beach - a sandy strip, then a grassy one, where sunbeds were also located. There were always enough sun loungers around the pool.
The food is good. It is clear that there were no seafood, except for fish (shrimp, squid). Choice of meat, fish, appetizers, all delicious. I especially liked the cheeses. Sweets, fruits were always enough and varied. In the restaurant for the first few days it was unusual that you were served food, but then you quickly got used to it. The utensils are packed, there are wet wipes.
Animation was, but weak. Moreover, surprisingly, the daytime is more varied and interesting than the evening one. Evening - sucks (karaoke, DJ, live music, and so alternated). There were no evening shows. Stopped at 22:00. Then entertain yourself. .
In general, both we and the children (16.12 years old) liked everything. Would return to the hotel - more likely than not.
Территория Ресепшн Пляж Бассейн Территория Пляж Ресепшн Территория
аватар ange-lika2004
 •  traveled 4 years ago
Rating 10.0
We arrived at the hotel on 05/16/2021, check-in went quickly, without problems, settled in a room overlooking the pool. The food is wonderful, meat, fish, once a week there were crayfish and Chinese crab. The choice of food is large, there is a night restaurant that is open until the morning. The staff is attentive, special thanks to the manager Ali, who always helps in all matters. … More ▾ We arrived at the hotel on 05/16/2021, check-in went quickly, without problems, settled in a room overlooking the pool. The food is wonderful, meat, fish, once a week there were crayfish and Chinese crab. The choice of food is large, there is a night restaurant that is open until the morning. The staff is attentive, special thanks to the manager Ali, who always helps in all matters. I would also like to mention the maid Sevda, who cleans the 2nd floor, building 4, We have room 4250. How many traveled to hotels, the first time we met such a respectable person, she cleans very cleanly every day, replenishes the bar, soap supplies, towels, ideal in this regard all. You don't even need to ask, we were more than satisfied. Thanks to the hotel for such a maid. The hotel area is large, the beach is large, there are enough sunbeds, no need to run and borrow. Everywhere clean, the restaurant staff is wonderful. In the evening live music, karaoke, but there is no disco due to the pandemic. There are no shortcomings in the hotel, the rest is very satisfied. We will definitely return to this hotel. Thank you for providing and superb vacation!
аватар forsag1111
 •  traveled 4 years ago
Rating 7.0
We rested with families from May 16 to May 23.2021. In general, not bad, but there are a lot of minuses. Location - nowhere to go from the word "generally", only a taxi. There is no animation, perhaps this is due to quarantine. A day later, karaoke. The food is very weak and monotonous. The last straw was the mussels. … More ▾ We rested with families from May 16 to May 23.2021. In general, not bad, but there are a lot of minuses. Location - nowhere to go from the word "generally", only a taxi. There is no animation, perhaps this is due to quarantine. A day later, karaoke. The food is very weak and monotonous. The last straw was the mussels... it would be more correct to say mussel shells stuffed with some kind of porridge. A lot of semi-finished products. Desserts are the same. The number of rooms has been updated. The area is beautiful and green. Room cleaning is excellent. Check-in without problems. The sea is clean and warm.
аватар katerinavoronovskaa
 •  traveled 4 years ago
Rating 10.0
My acquaintance with this hotel began with a vacation and on the second day it turned out to be quarantine and self-isolation for me. And this self-isolation, thanks to the hotel, became the most pleasant time that could only be in these conditions!!! I received a huge amount of care, care, courtesy, responsiveness, attentiveness, identification of needs from all the staff!!! The reception staff delights with their politeness and courtesy, their voices seem to be sweet and attractive! A doctor from the hospital visited me and provided me with medicines, which significantly alleviated my condition in a day!!! The restaurant staff always brought more than I ordered and it was served with care and awe, you always feel it, the dishes were all delicious and delicious, salads were always seasoned at my request, a bunch of vegetables and fruits, herbs, a variety of sweets and drinks. … More ▾ My acquaintance with this hotel began with a vacation and on the second day it turned out to be quarantine and self-isolation for me.
And this self-isolation, thanks to the hotel, became the most pleasant time that could only be in these conditions!!!
I received a huge amount of care, care, courtesy, responsiveness, attentiveness, identification of needs from all the staff!!!
The reception staff delights with their politeness and courtesy, their voices seem to be sweet and attractive!
A doctor from the hospital visited me and provided me with medicines, which significantly alleviated my condition in a day!!!
The restaurant staff always brought more than I ordered and it was served with care and awe, you always feel it, the dishes were all delicious and delicious, salads were always seasoned at my request, a bunch of vegetables and fruits, herbs, a variety of sweets and drinks.
The hotel doctor impressed me with his attitude, with all his attentiveness and regular monitoring of well-being and health.
The housekeeping staff are very polite and friendly. Friends, I felt here not like at home, but like in a fairy tale, like in God's bosom!!!
I thank everyone with whom I somehow came into contact here, and of course especially the one who is the creator and leader of this fairy tale!
That warmth and care that you put in, permeates through your staff - teams of magicians!!!
I am delighted!!! ! I wish this hotel prosperity at all times, love of guests and fulfillment of desires!! !
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avatar Tynhb
4 years ago  •  4 subscribers 1 answer
avatar markina_3
4 years ago  •  4 subscribers 1 answer
avatar ballitristica
Elderly parents are coming. Can you hear the evening show program and disco in the rooms? In what rooms is it really possible to fall asleep at 10 pm?
10 years ago  •  no subscribers no answers
avatar vovknataliya
At the beginning of November, will it really still be possible to swim in the sea? I'm thinking about whether to take a ticket from November 1 to November 8.
10 years ago  •  3 subscribers 2 answers
avatar tamila0879
Waiting for answers
10 years ago  •  2 subscribers 1 answer
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Отель построен в 1999 году на берегу моря. Последняя реновация проведена в 2019 году. Дизайн отеля выдержан в стиле Великой Османской Империи и выполнен по образцу дворца Topkapi в Стамбуле. Представляет собой пять 4-х и 6-ти этажных гостевых блоков (есть лифты). Идеальный выбор для молодёжного и семейного отдыха.

Location Отель в 23 км от аэропорта, в 17 км от центра г. Анталья, на берегу моря.
Description of the beach Пляж оборудован душевыми, кабинами для переодевания, туалетами, тентами от солнца и шезлонгами. Павильоны 2 видов (ВИП и Стандарт) расположены на пляже и на пирсе и предоставляют сервис с 10:00 до 18:00.
  • 1st line
  • private beach
  • sand beach
  • pontoon or pier
  • sun loungers  FREE 
  • umbrellas  FREE 
  • beach towels
In a hotel

В отеле работают рестораны Kösem Sultan, La Gondola and Marine, где можно попробовать блюда средиземноморской, турецкой и итальянской кухни. Гости могут также заказать коктейли в баре Begüm с живой фортепианной музыкой.

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • indoor pool
  • heated swimming pool
  • conference hall/banquet hall
  • business center
  • parking  FREE 
  • car rental
  • free wi-fi
  • elevator
  • laundry
  • hairdresser/beauty salon
  • facilities for people with disabilities
  • non-smoking rooms
  • late check-out
  • currency exchange
  • ATM
  • payment by payment cards
  • the hotel doesn't accommodate men without women
For kids
  • children's swimming pool
  • playground
  • kids club
  • children's menu in the restaurant
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports В распоряжении гостей отеля WOW Topkapi фитнес-центр и спортивные объекты, включая площадки для игры в баскетбол, мини-футбол и пляжный волейбол. Также проводятся массажные процедуры и обустроена детская игровая площадка. Теннисными кортами и теннисным снаряжением можно пользоваться за дополнительную плату. Вечерние шоу, представления, вечеринки. 5 водных горок для взрослых и 3 для детей.
  • water park and slides  FREE 
  • sauna/bath/hammam  FREE 
  • jacuzzi  FREE 
  • billiards  FREE 
  • table tennis  FREE 
  • volleyball  FREE 
  • basketball playground
  • football field
  • gym  FREE 
  • aerobics  FREE 
  • water activities
  • disco club  FREE 
  • animation
Description of rooms

Всего 908 номеров.

  • bath / shower
  • hair dryer
  •  FREE 
  • safe
  • air conditioner
  • cable/satellite TV
  • phone
  • internet wi-fi  FREE 
  • balcony/terrace (not in all rooms)
The address Kiriş Beldesi Sahil Caddesi No:7 Kemer 07980 / Antalya -TÜRKİYE
Phones: +90 (242) 431 26 00
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. У отеля собственный песчаный пляж. Вход в море или с берега или с понтона. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Вы можете прекрасно провести время за игрой в баскетбол, футбол. В отеле есть водные развлечения. О том чтобы Вы ни минуты не скучали позаботится анимация.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Детские стульчики для кормления Ваших малышей всегда под рукой.