Service deteriorated, would not recommend to anyone

Written: 25 february 2019
Travel time: 17 — 23 february 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 5.0
Food: 5.0
Amenities: 4.0
1. The hotel is very "aged". Rested in the third building. The rooms are in need of refurbishment. The furniture is old, broken, creaking. Plumbing is also not in the best condition: there is a fungus in the shower cabin, water disappeared twice in a week, and all for a long time. The room is cold, out of 3 batteries one warmed, but only for a few minutes a day.
2. Ski equipment killed. Ski boots were changed three times in a week.
3. Evening programs are boring and hackneyed. Those who come not for the first time are bored. Do the Hutsuls have no more traditions besides marriage and weddings?
4. The staff is rude, ranging from auxiliary workers to corps administrators. There is no one to complain to, there is no management in place. I was told to wait, the director will call you back. I've been waiting for 4 days.

5. The hotel is engaged in animal husbandry. Before the eyes of tourists and children (!!! ), auxiliary workers gathered the kittens that had come to the hotel, put them in a bag and carried them to the barn, where the peasant went with an ax. I was rude to my indignation, and the administrator Galina said: it’s a pity to take it for yourself. Fine???????
6. The hotel administration does not bear any responsibility for you. And most importantly, no help. On February 22, during a walking tour of Vorokhta, I fell and injured my arm. I contacted the administration. The nurse was not there, because she works as a ski instructor in Bukovel and, of course, was there. All help from the hotel: they called me a taxi to the hospital for MY money. Everything. She didn't even ask me how I was when I left the hotel.
In general, this is not the Vorokhta 365 that was before. I won't come here again and won't recommend it to anyone.
Translated automatically from Russian. View original