We are now relaxing at the Vorokhta hotel (5th building), the radiator in the room is cold - absolutely cold. Vasily (chief admin) claims that this is normal. The thermometer shows 22 degrees and this is according to the law. For three days they tried to make it warm, they asked for either a duch or to move them.
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We are now relaxing at the Vorokhta hotel (5th building), the radiator in the room is cold - absolutely cold. Vasily (chief admin) claims that this is normal. The thermometer shows 22 degrees and this is according to the law. For three days they tried to make it warm, they asked for either a duch or to move them...on the second day they begged for a duic (from evening to morning) on the third day I hung up three thermometers and took the duchik. With words, this is how it should be. In terms of? I paid money - I didn’t come as a migrant, and they can’t give me basic warmth! But as Vasily said - do you have hot water??? ? Class! Thank you! 21 century! In general, I was on vacation about 8 years ago - everything was great. Now it leaves much to be desired. Attitude - there is none(
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It all started very badly. Upon check-in, we were given a room in building 3 in the attic. Room for 3 people, and there is nowhere to turn around. Head hits the ceiling, and it's real, not figurative! There is nowhere to step, everything is so tiny, a toilet with a bath is probably 50.70. Just awful. When I contacted the hotel administration, they replied that all the rooms were occupied and they could not help in any way.
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It all started very badly. Upon check-in, we were given a room in building 3 in the attic. Room for 3 people, and there is nowhere to turn around. Head hits the ceiling, and it's real, not figurative! There is nowhere to step, everything is so tiny, a toilet with a bath is probably 50.70. Just awful. When I contacted the hotel administration, they replied that all the rooms were occupied and they could not help in any way. This had to be discussed with the booking manager, it turns out. But the manager didn't say anything about it. Manager named Victoria, you are not the place to work in this area!!! ! And this despite the fact that we paid a cost higher than the rest (it so happened that we bought a canceled tour, that is, we did not book in advance). And at the same time, when I ordered this tour, the manager Vika did not say anything about the "features" of the room. The only thing is that I made a small discount on the tour, but, believe me, this is such a trifle ...Although we rested in this Truskavets 365 chain.
This is heaven and earth. I recommend only Truskavets 365.
This is heaven and earth. I recommend only Truskavets 365.
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• 12
We were there in March 2023. Before Covid and the war, it was much better with food, the skis on the slope were out of order, and if it weren’t for the man with the screwdriver, I would have carried them up the hill from 15 to 1 ski lift in Bukovel. The manager or director of the hotel, along with the staff, are rude and behave as if you are an empty place and not a hotel guest.
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We were there in March 2023. Before Covid and the war, it was much better with food, the skis on the slope were out of order, and if it weren’t for the man with the screwdriver, I would have carried them up the hill from 15 to 1 ski lift in Bukovel. The manager or director of the hotel, along with the staff, are rude and behave as if you are an empty place and not a hotel guest. They are making decisions to change the schedule of trips to Bukovel, supposedly they interviewed everyone and stopped us, but there were 5 people and no one asked us. We fought, argued, the hotline didn’t help either, and in the morning only 5 of us were traveling according to the new schedule, but where were all the respondents for whom this time was so suitable!!!!!? ? Also, when I booked the tour, I found out if they could take me to the train station in Vorokhta on Friday evening - they gave the go-ahead.
But in fact, when I ordered a car for departure, they told me to pay because the free transfer was only on Saturday, and although the hotline helped, they pulled up the conversation records and found where they promised the transfer on Friday evening. Despite the fact that the drive is 5 minutes, they used to say that it would not be a problem to deliver dear guests. And taxi prices start from 200 UAH per 1 m.
The impression is spoiled, we will look for better hotels.
But in fact, when I ordered a car for departure, they told me to pay because the free transfer was only on Saturday, and although the hotline helped, they pulled up the conversation records and found where they promised the transfer on Friday evening. Despite the fact that the drive is 5 minutes, they used to say that it would not be a problem to deliver dear guests. And taxi prices start from 200 UAH per 1 m.
The impression is spoiled, we will look for better hotels.
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• traveled 1 year ago
I didn't read any reviews before buying a one-week trip. And it was necessary. Because she could save money and choose housing/food/excursions on her own. ONLY thanks to NATURE and the GENERAL ATMOSPHERE of the CARPATIES I felt that I rested. BUT!! ! The overall impression of the tour: this is a well-advertised place - and nothing more.
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I didn't read any reviews before buying a one-week trip. And it was necessary. Because she could save money and choose housing/food/excursions on her own.
ONLY thanks to NATURE and the GENERAL ATMOSPHERE of the CARPATIES I felt that I rested.
BUT!! ! The overall impression of the tour: this is a well-advertised place - and nothing more.
What you should know when buying a 365 tour:
1. You may not receive some services that are supposedly included in the price. Like free ski lessons on a local hill. We were told about the "lack of snow", but as it turned out, people went there and trained with an instructor not at the terrible prices of Bukovel.
2. Poisoning, intestinal infection - call it whatever you want a terrible condition in which you just lie down, unable to eat, drink, or go anywhere. And they won't even know how you feel and what help you need until you, and only you, take care of yourself.
And several rooms of people were in this condition at once!
3.
Administrators of one of the buildings. It takes a long time to describe some situations. It is unlikely that they will change, because some are too confident in their professional suitability) Were they even taught to say "goodbye" when a person leaves? )
4. Food - especially dinner! - designed for a completely healthy stomach of an adult. And certainly not for a child. This is MY point of view. Just consider it, who needs it.
Thanks to the Carpathian nature for its beauty! And to everyone who REALLY loves their work and tourists.
ONLY thanks to NATURE and the GENERAL ATMOSPHERE of the CARPATIES I felt that I rested.
BUT!! ! The overall impression of the tour: this is a well-advertised place - and nothing more.
What you should know when buying a 365 tour:
1. You may not receive some services that are supposedly included in the price. Like free ski lessons on a local hill. We were told about the "lack of snow", but as it turned out, people went there and trained with an instructor not at the terrible prices of Bukovel.
2. Poisoning, intestinal infection - call it whatever you want a terrible condition in which you just lie down, unable to eat, drink, or go anywhere. And they won't even know how you feel and what help you need until you, and only you, take care of yourself.
And several rooms of people were in this condition at once!
3.
Administrators of one of the buildings. It takes a long time to describe some situations. It is unlikely that they will change, because some are too confident in their professional suitability) Were they even taught to say "goodbye" when a person leaves? )
4. Food - especially dinner! - designed for a completely healthy stomach of an adult. And certainly not for a child. This is MY point of view. Just consider it, who needs it.
Thanks to the Carpathian nature for its beauty! And to everyone who REALLY loves their work and tourists.
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• 16
The whole truth about the tourist complex Vorokhta 365. I'll start by saying that this is not the first time we've been on the net. Previously, I have repeatedly been to Truskavets 365, impressed by the level of service, I was looking forward to seeing the same in Vorokhta ...but in vain) Since the hotels position themselves as a network, then I will compare them with each other.
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The whole truth about the tourist complex Vorokhta 365.
I'll start by saying that this is not the first time we've been on the net. Previously, I have repeatedly been to Truskavets 365, impressed by the level of service, I was looking forward to seeing the same in Vorokhta ...but in vain) Since the hotels position themselves as a network, then I will compare them with each other.
Minuses:
1. advertising, or rather not matching the declared services on the site. Feel free to divide by 3) You will make a choice of 3 excursions, with 1 excursion and two assets. (In comparison, in Truskavets, there are 2 excursions to choose from, 3 assets + additional evening ones for an additional payment)
No horse riding, no cycling, rafting off season, one massage could be booked. By the way, my review was not published there, so do not trust the site at all.
2. Staff - there is no comparison with network partners. Not like greetings, you won’t even see a smile. The exception is two people. The rest, at best, will listen to you listlessly.
Tour guides on foot
Excursions do everything to quickly get rid of the group. Having quickly read the memorized information, they will run forward. With me, my mother and child were simply forgotten somewhere along the way.
We traveled with two families. The second family was met by a driver dissatisfied with his life, constantly driving him to the 1st building. After payment, they did not even explain where the building was and where to go. Waving her hand to the side, the administrator continued to talk on the phone, but the poor mother with two children and luggage was forced to wander around the territory in search of her number. It feels like the tourists are abandoned. In comparison, in Truskavets we were greeted with champagne and snacks, they told us everything right away and took us to the rooms. We paid not from the road, but in the evening, after the rest.
3. Nutrition. We were ready for the fact that we will need what they give) But we didn’t buy smecta) Stock up, it will come in handy.
In general, the approach is not clear why guests cannot be given a choice at least between meat and fish.
The child on some days remained hungry, well, mushrooms are not allowed for small children, and she does not eat fish. It makes no sense to compare with Truskavets because there is a buffet.
4. Do not count on a children's room, as in Truskavets. With the exception of the day when they made pizza, the rest of the time the children created in that room what they wanted.
Pros:
1. Nature around Vorokhta - mountains, forest, river. Very beautiful! In addition to the mountains, there is nowhere to walk. Truskavets is more urban, but there is where to take a walk in the evening.
2. Clean rooms with good audibility) this is the only thing that coincided with another hotel.
3. There are areas with barbecues, which the partners lack.
4. For skiers, the nearby Bukovel will be a big plus, but count on your equipment. What the hotel offers is in very poor condition.
5. Although food raises many questions and calls for taking medicines with you, there are no complaints about the number of complaints.
It is enough for an adult man to eat and it is quite varied.
I drew conclusions for myself. If I have a choice, I will prefer Truskavets, which I advise others to do as well. And I still wish Vorokhta to learn hospitality from his colleagues, it is because of this that you do not want to return to where you are not expected. Well, to reconsider the conditions of cooking, because smecta was needed for half of the building, and judging by the reviews, not only for our race)
I'll start by saying that this is not the first time we've been on the net. Previously, I have repeatedly been to Truskavets 365, impressed by the level of service, I was looking forward to seeing the same in Vorokhta ...but in vain) Since the hotels position themselves as a network, then I will compare them with each other.
Minuses:
1. advertising, or rather not matching the declared services on the site. Feel free to divide by 3) You will make a choice of 3 excursions, with 1 excursion and two assets. (In comparison, in Truskavets, there are 2 excursions to choose from, 3 assets + additional evening ones for an additional payment)
No horse riding, no cycling, rafting off season, one massage could be booked. By the way, my review was not published there, so do not trust the site at all.
2. Staff - there is no comparison with network partners. Not like greetings, you won’t even see a smile. The exception is two people. The rest, at best, will listen to you listlessly.
Tour guides on foot
Excursions do everything to quickly get rid of the group. Having quickly read the memorized information, they will run forward. With me, my mother and child were simply forgotten somewhere along the way.
We traveled with two families. The second family was met by a driver dissatisfied with his life, constantly driving him to the 1st building. After payment, they did not even explain where the building was and where to go. Waving her hand to the side, the administrator continued to talk on the phone, but the poor mother with two children and luggage was forced to wander around the territory in search of her number. It feels like the tourists are abandoned. In comparison, in Truskavets we were greeted with champagne and snacks, they told us everything right away and took us to the rooms. We paid not from the road, but in the evening, after the rest.
3. Nutrition. We were ready for the fact that we will need what they give) But we didn’t buy smecta) Stock up, it will come in handy.
In general, the approach is not clear why guests cannot be given a choice at least between meat and fish.
The child on some days remained hungry, well, mushrooms are not allowed for small children, and she does not eat fish. It makes no sense to compare with Truskavets because there is a buffet.
4. Do not count on a children's room, as in Truskavets. With the exception of the day when they made pizza, the rest of the time the children created in that room what they wanted.
Pros:
1. Nature around Vorokhta - mountains, forest, river. Very beautiful! In addition to the mountains, there is nowhere to walk. Truskavets is more urban, but there is where to take a walk in the evening.
2. Clean rooms with good audibility) this is the only thing that coincided with another hotel.
3. There are areas with barbecues, which the partners lack.
4. For skiers, the nearby Bukovel will be a big plus, but count on your equipment. What the hotel offers is in very poor condition.
5. Although food raises many questions and calls for taking medicines with you, there are no complaints about the number of complaints.
It is enough for an adult man to eat and it is quite varied.
I drew conclusions for myself. If I have a choice, I will prefer Truskavets, which I advise others to do as well. And I still wish Vorokhta to learn hospitality from his colleagues, it is because of this that you do not want to return to where you are not expected. Well, to reconsider the conditions of cooking, because smecta was needed for half of the building, and judging by the reviews, not only for our race)
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• 9
Rested at the Vorokhta hotel (3 building) from 14.08. 2022-20.08. 2022, the building itself is located in a picturesque place, near the forest, a very nice view from the balcony. We really liked our room 21, it is big, also at my request there was a very large bed in our room. Everything is clean, there is a refrigerator in the room, which is very important, everything for the wine room, towels were constantly changed and the room was cleaned! I would like to express my gratitude to the girls who prepared breakfast and dinner for us (it was very tasty, large portions), as well as the waitresses, who are always smiling and ready to help in any matter! At my request, they baked a very delicious cake for my husband's birthday! Everything is very good, but there is a BUT (there are no excursions that were prescribed on the website, so we had to change our plans, almost on the fly) which is not very pleasant.
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Rested at the Vorokhta hotel (3 building) from 14.08. 2022-20.08. 2022, the building itself is located in a picturesque place, near the forest, a very nice view from the balcony. We really liked our room 21, it is big, also at my request there was a very large bed in our room. Everything is clean, there is a refrigerator in the room, which is very important, everything for the wine room, towels were constantly changed and the room was cleaned!
I would like to express my gratitude to the girls who prepared breakfast and dinner for us (it was very tasty, large portions), as well as the waitresses, who are always smiling and ready to help in any matter! At my request, they baked a very delicious cake for my husband's birthday! Everything is very good, but there is a BUT (there are no excursions that were prescribed on the website, so we had to change our plans, almost on the fly) which is not very pleasant. Many excursions are simply not available. Please change the information on the website.
regarding excursions, so that your guests are not disappointed upon arrival.
P. S. In general, we liked everything! Will come more than once!
I would like to express my gratitude to the girls who prepared breakfast and dinner for us (it was very tasty, large portions), as well as the waitresses, who are always smiling and ready to help in any matter! At my request, they baked a very delicious cake for my husband's birthday! Everything is very good, but there is a BUT (there are no excursions that were prescribed on the website, so we had to change our plans, almost on the fly) which is not very pleasant. Many excursions are simply not available. Please change the information on the website.
regarding excursions, so that your guests are not disappointed upon arrival.
P. S. In general, we liked everything! Will come more than once!
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• 8
The room was on the 2nd floor of the 5th building. The room matches the description on the hotel website. Amenities in the room. Everywhere is clean and tidy. Batteries with a thermostat, the room is warm. TV, hairdryer - yes, refrigerator - no. Bedding and towels are clean. Glasses, pitcher, spoon, corkscrew, shoe polishing brush, shoehorn, bathroom amenities were in the room.
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The room was on the 2nd floor of the 5th building.
The room matches the description on the hotel website.
Amenities in the room. Everywhere is clean and tidy.
Batteries with a thermostat, the room is warm.
TV, hairdryer - yes, refrigerator - no.
Bedding and towels are clean.
Glasses, pitcher, spoon, corkscrew, shoe polishing brush, shoehorn, bathroom amenities were in the room. Cooler with water, iron, board - on the floor.
Everything is comfortable, thought out, except for the bathroom (perhaps the problem of a particular room that we came across). There is not enough space in the bathroom, the toilet is not conveniently located, the wall is close to it.
Meals (breakfasts and dinners) are excellent, hearty, tasty, home-style. Dry rations are good too. The staff is friendly.
The room matches the description on the hotel website.
Amenities in the room. Everywhere is clean and tidy.
Batteries with a thermostat, the room is warm.
TV, hairdryer - yes, refrigerator - no.
Bedding and towels are clean.
Glasses, pitcher, spoon, corkscrew, shoe polishing brush, shoehorn, bathroom amenities were in the room. Cooler with water, iron, board - on the floor.
Everything is comfortable, thought out, except for the bathroom (perhaps the problem of a particular room that we came across). There is not enough space in the bathroom, the toilet is not conveniently located, the wall is close to it.
Meals (breakfasts and dinners) are excellent, hearty, tasty, home-style. Dry rations are good too. The staff is friendly.
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• 1
Settled in the main building, on the 2nd floor, room number 21. In the morning at 6-00 I woke up from the smell of the kitchen, fried chops, and could not sleep. When booking a room, no one said a room with such a nuance! If I knew, I would not book a tour, especially New Year's. Secondly, the walls in the building are very thin, the neighbors are busy.
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Settled in the main building, on the 2nd floor, room number 21. In the morning at 6-00 I woke up from the smell of the kitchen, fried chops, and could not sleep. When booking a room, no one said a room with such a nuance! If I knew, I would not book a tour, especially New Year's.
Secondly, the walls in the building are very thin, the neighbors are busy. I came to the room and listened to the TV, which surprised the neighbors, no sound insulation. Relax and be quiet - this is not about your hotel.
Third, and most importantly. 31.12. 20 was going to go to Bukovel. Climbing the stairs to the bus, she fell on the asphalt in the hotel because it was slippery. Even special shoes with spikes did not save me from falling on the ice. I was lying under the bus and I was picked up by men, it hurt. When she told the driver, she asked why the territory is not sprinkled with anything, he recoiled and said: "What do you want from me? I'm here for what??? ". There are not enough words from such indifference!
The whole of January my back ached, 30.01. 21 I did a CT scan and the radiograph and the conclusion to it indicated a fracture of the coccyx! ! ! ! ! I have not been able to sleep and sit normally for 2 months now, I am constantly on painkillers, a magnetic laser, traumatologists, a lot of medicines! ! ! Why should I pay for all this if you are to blame? I still can't move and I'm still in pain!
Wrote a review to the hotel with a request to return my money for the tour (they say on the site that if you do not like the holiday, the money back). As a result, no one even called back.
I do not recommend giving a place, UAH 1.000 was spent on something unknown!
Secondly, the walls in the building are very thin, the neighbors are busy. I came to the room and listened to the TV, which surprised the neighbors, no sound insulation. Relax and be quiet - this is not about your hotel.
Third, and most importantly. 31.12. 20 was going to go to Bukovel. Climbing the stairs to the bus, she fell on the asphalt in the hotel because it was slippery. Even special shoes with spikes did not save me from falling on the ice. I was lying under the bus and I was picked up by men, it hurt. When she told the driver, she asked why the territory is not sprinkled with anything, he recoiled and said: "What do you want from me? I'm here for what??? ". There are not enough words from such indifference!
The whole of January my back ached, 30.01. 21 I did a CT scan and the radiograph and the conclusion to it indicated a fracture of the coccyx! ! ! ! ! I have not been able to sleep and sit normally for 2 months now, I am constantly on painkillers, a magnetic laser, traumatologists, a lot of medicines! ! ! Why should I pay for all this if you are to blame? I still can't move and I'm still in pain!
Wrote a review to the hotel with a request to return my money for the tour (they say on the site that if you do not like the holiday, the money back). As a result, no one even called back.
I do not recommend giving a place, UAH 1.000 was spent on something unknown!
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• 16
1. The hotel is very "aged". Rested in the third building. The rooms are in need of refurbishment. The furniture is old, broken, creaking. Plumbing is also not in the best condition: there is a fungus in the shower cabin, water disappeared twice in a week, and all for a long time. The room is cold, out of 3 batteries one warmed, but only for a few minutes a day.
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1. The hotel is very "aged". Rested in the third building. The rooms are in need of refurbishment. The furniture is old, broken, creaking. Plumbing is also not in the best condition: there is a fungus in the shower cabin, water disappeared twice in a week, and all for a long time. The room is cold, out of 3 batteries one warmed, but only for a few minutes a day.
2. Ski equipment killed. Ski boots were changed three times in a week.
3. Evening programs are boring and hackneyed. Those who come not for the first time are bored. Do the Hutsuls have no more traditions besides marriage and weddings?
4. The staff is rude, ranging from auxiliary workers to corps administrators. There is no one to complain to, there is no management in place. I was told to wait, the director will call you back. I've been waiting for 4 days.
5. The hotel is engaged in animal husbandry. Before the eyes of tourists and children (!!! ), auxiliary workers gathered the kittens that had come to the hotel, put them in a bag and carried them to the barn, where the peasant went with an ax. I was rude to my indignation, and the administrator Galina said: it’s a pity to take it for yourself. Fine???????
6. The hotel administration does not bear any responsibility for you. And most importantly, no help. On February 22, during a walking tour of Vorokhta, I fell and injured my arm. I contacted the administration. The nurse was not there, because she works as a ski instructor in Bukovel and, of course, was there. All help from the hotel: they called me a taxi to the hospital for MY money. Everything. She didn't even ask me how I was when I left the hotel.
In general, this is not the Vorokhta 365 that was before. I won't come here again and won't recommend it to anyone.
2. Ski equipment killed. Ski boots were changed three times in a week.
3. Evening programs are boring and hackneyed. Those who come not for the first time are bored. Do the Hutsuls have no more traditions besides marriage and weddings?
4. The staff is rude, ranging from auxiliary workers to corps administrators. There is no one to complain to, there is no management in place. I was told to wait, the director will call you back. I've been waiting for 4 days.
5. The hotel is engaged in animal husbandry. Before the eyes of tourists and children (!!! ), auxiliary workers gathered the kittens that had come to the hotel, put them in a bag and carried them to the barn, where the peasant went with an ax. I was rude to my indignation, and the administrator Galina said: it’s a pity to take it for yourself. Fine???????
6. The hotel administration does not bear any responsibility for you. And most importantly, no help. On February 22, during a walking tour of Vorokhta, I fell and injured my arm. I contacted the administration. The nurse was not there, because she works as a ski instructor in Bukovel and, of course, was there. All help from the hotel: they called me a taxi to the hospital for MY money. Everything. She didn't even ask me how I was when I left the hotel.
In general, this is not the Vorokhta 365 that was before. I won't come here again and won't recommend it to anyone.
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• 22
I liked everything, except for the rental of mountain skis TC Vorokhta included in the price. Twice the rental workers were in a drunken state. Of the four sets of skis we received, three were faulty and simply DANGEROUS to ski. Ski bindings are either broken or incorrectly adjusted. In general, all skis are very old and worn out.
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I liked everything, except for the rental of mountain skis TC Vorokhta included in the price. Twice the rental workers were in a drunken state. Of the four sets of skis we received, three were faulty and simply DANGEROUS to ski. Ski bindings are either broken or incorrectly adjusted. In general, all skis are very old and worn out. At the same time, all the plumbing in the rooms is new, all the TVs are modern, but they saved on skis, the condition of which determines the health, and sometimes the life of a tourist . .
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• 24
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