Очень уставший отель вместе с персоналом Very tired hotel and staff

We were there in March 2023. Before Covid and the war, it was much better with food, the skis on the slope were out of order, and if it weren’t for the man with the screwdriver, I would have carried them up the hill from 15 to 1 ski lift in Bukovel. The manager or director of the hotel, along with the staff, are rude and behave as if you are an empty place and not a hotel guest. They are making decisions to change the schedule of trips to Bukovel, supposedly they interviewed everyone and stopped us, but there were 5 people and no one asked us. We fought, argued, the hotline didn’t help either, and in the morning only 5 of us were traveling according to the new schedule, but where were all the respondents for whom this time was so suitable!!!!!? ? Also, when I booked the tour, I found out if they could take me to the train station in Vorokhta on Friday evening - they gave the go-ahead.
But in fact, when I ordered a car for departure, they told me to pay because the free transfer was only on Saturday, and although the hotline helped, they pulled up the conversation records and found where they promised the transfer on Friday evening. Despite the fact that the drive is 5 minutes, they used to say that it would not be a problem to deliver dear guests. And taxi prices start from 200 UAH per 1 m.
The impression is spoiled, we will look for better hotels.