Question about sanatoriums Solva Resort & SPA 4*
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Why do negative reviews disappear almost immediately, while positive ones in relation to the Solva Hotel are not published? Checked
Why do negative reviews disappear almost immediately, while positive ones in relation to the Solva Hotel are not published? Checked
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Answers • 24
How do you know how many positive reviews there were? And how did you check? Did you write them yourself?
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3.5
answered 6 years ago
No. We asked the guests who we had to write. Some have responded.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
One wrote it himself. Decided to check. The support team here is excellent. Wrote that the review does not look like a guest review.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
Why don't you post reviews on your site? We would have read, rejoiced and the whole crowd went to Solva Resort & SPA 4 *.
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answered 6 years ago
We are working on it. It is necessary to build a separate engine on the hosting
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
Work, I'll call in August on the way to Hungary. I have rated Reikartz, and I will also rate your hotel.
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answered 6 years ago
We will be glad. I wish you success.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
sss78, please note that it was you who initiated the public discussion of this issue.
We answer:
1. If you refuse to post a review, a notification is automatically sent indicating the reason.
We don't have a reason for "review doesn't look like a guest review".
2. Latest review of your hotel
https://www.turpravda.com/ur/poljana/Solva_Resort_SPA-h34047-r399987.html
placed so that it is visible only in the author's blog and does not affect the rating of the hotel. The official reason is "Your review is not sufficiently informative and objective." The actual reason is that this review was written from the same IP address from which you visit our site.
Therefore, let's allow ourselves an advice - it is better for hoteliers to monitor not our service.
PS. Review of Igor_m we will place "without ironing". All authors of the "sensei" rating have such privileges.
P.S.S. We monitor not only IP addresses.
We answer:
1. If you refuse to post a review, a notification is automatically sent indicating the reason.
We don't have a reason for "review doesn't look like a guest review".
2. Latest review of your hotel
https://www.turpravda.com/ur/poljana/Solva_Resort_SPA-h34047-r399987.html
placed so that it is visible only in the author's blog and does not affect the rating of the hotel. The official reason is "Your review is not sufficiently informative and objective." The actual reason is that this review was written from the same IP address from which you visit our site.
Therefore, let's allow ourselves an advice - it is better for hoteliers to monitor not our service.
PS. Review of Igor_m we will place "without ironing". All authors of the "sensei" rating have such privileges.
P.S.S. We monitor not only IP addresses.
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answered 6 years ago
Oh what a beauty :)
The discussion prompted to go read the reviews.
Lady, they write bad things about you! And you unsubscribe about yourself that "everything is a lie" :) It would be nice for you to understand that anonymity on the Internet is an illusion, and to understand who is who is not such a difficult task.
Interestingly, is the "good review" your personal initiative, or did the management get to read the reviews and decide to insert a piston for you?
By the way, I completely agree with the review that is now hanging there first. We have been vacationing in Reikartz for several years in a row, and last time we walked around the neighboring hotels to see an alternative. Everywhere everything is fine, they showed the rooms, and the restaurant, and the pools, and only they didn’t let them into Solva, moreover, in a completely boorish way.
The discussion prompted to go read the reviews.
Lady, they write bad things about you! And you unsubscribe about yourself that "everything is a lie" :) It would be nice for you to understand that anonymity on the Internet is an illusion, and to understand who is who is not such a difficult task.
Interestingly, is the "good review" your personal initiative, or did the management get to read the reviews and decide to insert a piston for you?
By the way, I completely agree with the review that is now hanging there first. We have been vacationing in Reikartz for several years in a row, and last time we walked around the neighboring hotels to see an alternative. Everywhere everything is fine, they showed the rooms, and the restaurant, and the pools, and only they didn’t let them into Solva, moreover, in a completely boorish way.
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5
answered 6 years ago
And can you, dear, find out what is boorish in your view?
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
Why is our territory closed? And why don't we always let people into the pools and gym?
This decision was difficult for us, because we understood what we were going for. And with what negativity people will perceive it. We apologize if this has happened to any of you!
Three years since the start of the complex, we have been open to all. Everyone could come to us, get acquainted with the complex, take a walk, get services and more. We tried to promote our hotel.
Instead, we received a lot of garbage on the territory, broken benches in the woods, damaged gazebos and flower beds, complaints of our customers about the noise.
For the comfort of our guests, a decision was made to restrict access to the hotel.
If we have up to 100-130 guests at the same time in the summer, and just enough sunbeds to make them comfortable, and we can no longer physically accommodate them, then we are forced to refuse the request to let vacationers from other hotels into the pool.
The same applies to all other services.
This decision was difficult for us, because we understood what we were going for. And with what negativity people will perceive it. We apologize if this has happened to any of you!
Three years since the start of the complex, we have been open to all. Everyone could come to us, get acquainted with the complex, take a walk, get services and more. We tried to promote our hotel.
Instead, we received a lot of garbage on the territory, broken benches in the woods, damaged gazebos and flower beds, complaints of our customers about the noise.
For the comfort of our guests, a decision was made to restrict access to the hotel.
If we have up to 100-130 guests at the same time in the summer, and just enough sunbeds to make them comfortable, and we can no longer physically accommodate them, then we are forced to refuse the request to let vacationers from other hotels into the pool.
The same applies to all other services.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
During the low or middle seasons, the restrictions are not so "severe")) We gladly accept people who come to the pool or restaurant. For medical services or tennis courts. The only thing we can't do is open up the area for a simple walk. That is why there were very frequent situations with the use of alcoholic beverages in Solva. We understand that drinking a bottle of wine on a beautiful lawn is very romantic. But good people need to clean up after themselves. Anyone who has walked through the territory of the Sunny Transcarpathia sanatorium understands well what we are talking about.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
You know, all reviews are subjective. This is the opinion of one person without taking into account the opinion of the opponent. Negative reviews do not reflect the truth, much less reflect the truth. If you understand the difference. Guests, if they are satisfied with everything, very rarely write reviews. But if you suddenly hurt your pride, then they will write such disgusting things on all resources .... Slightly embellished in quotation marks.
We have been working for 8 years. No matter what, we try to keep the level. At least some level. More than 80% of our clients are recommended by friends. Word of mouth in the common people. Of these, 60-70% have become our regular customers. These are those who come more than 2 times.
is it so bad?
We have been working for 8 years. No matter what, we try to keep the level. At least some level. More than 80% of our clients are recommended by friends. Word of mouth in the common people. Of these, 60-70% have become our regular customers. These are those who come more than 2 times.
is it so bad?
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
You know. Previously, during the Soviet Union, there was an article for libel in the criminal code. She, along with sodomy, was one of the first to be removed. Under the pretext of freedom of speech and liberal gender politics, we got the world we have now. Full of lies and gay people.
You all here judge the service at the hotel about food, but about everything, That's shit - that's cool. We hung up the labels and sit satisfied. So I'm going to teach them now. I'll put the piston in. Better two pistons. But none of you have any idea what it's like to work! Work in the conditions of the Ukrainian market. To work in conditions of personnel shortage, when people are pouring out of the country at a crazy pace. When it is more difficult to find a janitor than a director, but I generally keep quiet about a good cook and waiter. Everyone is smart to give advice. Write reviews.
You all here judge the service at the hotel about food, but about everything, That's shit - that's cool. We hung up the labels and sit satisfied. So I'm going to teach them now. I'll put the piston in. Better two pistons. But none of you have any idea what it's like to work! Work in the conditions of the Ukrainian market. To work in conditions of personnel shortage, when people are pouring out of the country at a crazy pace. When it is more difficult to find a janitor than a director, but I generally keep quiet about a good cook and waiter. Everyone is smart to give advice. Write reviews.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
The customer is always right is the worst thing in the travel business. Arriving at the hotel you think that you bought it. Everyone here owes me. I brought you money. And in Turkey for this money I got more. You are stealing everything here. I can describe a lot of this. But there is no point - it will not reach you until you become the owner of the hotel. And when it happens, we will be able to talk about it all with you. And believe me, the whole truth will turn upside down for you. You will have a complete picture, all aspects of this business will be taken into account by you. All the best
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
Dear sss78, even here you can trace a negative attitude towards people. I would not like to be your guest. For the fact that you work, you think that you owe everything. Is it okay that you work for your own profit, and tourists bring you this profit? You indiscriminately EVERYONE!! accused of theft. I admit that this is a cry from the heart, but since you have chosen this business, if you please, correspond. And smile even if you want to bite everyone) Otherwise, get pissed off. Good luck to you.
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3.5
answered 6 years ago
For starters, I'm a man.
And this is not a cry from the heart, but only the other side of the coin.
They accuse us of theft. Someone started a rumor a very long time ago that it was all Pshonki. Yanyka. All the escapees can be listed. And now, approaching the gate, people seeing a luxurious building (against the background of other hotels here), plus the fact that the territory is closed, the first thing they think is that it was all stolen. And if they have not yet been allowed into the territory ... Just a million tons of filth.
Your opinion is biased. And you are not correct.
And this is not a cry from the heart, but only the other side of the coin.
They accuse us of theft. Someone started a rumor a very long time ago that it was all Pshonki. Yanyka. All the escapees can be listed. And now, approaching the gate, people seeing a luxurious building (against the background of other hotels here), plus the fact that the territory is closed, the first thing they think is that it was all stolen. And if they have not yet been allowed into the territory ... Just a million tons of filth.
Your opinion is biased. And you are not correct.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
"In my mind, in a boorish way" is rude and unfriendly.
I go to Polyana with a small child for a month and a half, it is important for me to see for myself where exactly I am going.
You can also opt out in different ways. "Sorry, our policy prohibits the passage of outsiders" would be enough. But "Book and then see" repulsed any desire you have to stop.
No one was going to encroach on sun loungers or drink alcohol.
And by the way, I did not write any review about this.
But what real guests write - well, in no way, honestly.
Have you thought about approaching the problem from the other side - not blaming tourists and moaning about the difficulties of Ukrainian business, but recruiting normal staff or teaching the existing one to work with the service sector?
I go to Polyana with a small child for a month and a half, it is important for me to see for myself where exactly I am going.
You can also opt out in different ways. "Sorry, our policy prohibits the passage of outsiders" would be enough. But "Book and then see" repulsed any desire you have to stop.
No one was going to encroach on sun loungers or drink alcohol.
And by the way, I did not write any review about this.
But what real guests write - well, in no way, honestly.
Have you thought about approaching the problem from the other side - not blaming tourists and moaning about the difficulties of Ukrainian business, but recruiting normal staff or teaching the existing one to work with the service sector?
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6.5
answered 6 years ago
Now you can say whatever you want. Whether it was with you or not was no longer important. If it was then I ask for forgiveness from the security and reception staff.
There would be no incidents - the territory would be open.
We think about it all the time. Our complex has the highest salaries in the region and the best working conditions, but this does not guarantee the availability of normal staff. Reikartz and we are the only companies in this region that sometimes conduct training. But even this does not solve the human factor.
The vacancy for the director and deputy director is open - if you have experience in solving such problems, then you are welcome.
There would be no incidents - the territory would be open.
We think about it all the time. Our complex has the highest salaries in the region and the best working conditions, but this does not guarantee the availability of normal staff. Reikartz and we are the only companies in this region that sometimes conduct training. But even this does not solve the human factor.
The vacancy for the director and deputy director is open - if you have experience in solving such problems, then you are welcome.
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sss78
answered 6 years ago
‹ Hotel Solva Resort & SPA 4*
marivana4
That's right "Do not take the bad in your head ".
And you wrote a fool "Do not take a fool's head ".
The advice is free. When you write something, at least read.
That's right "Do not take the bad in your head ".
And you wrote a fool "Do not take a fool's head ".
The advice is free. When you write something, at least read.
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answered 6 years ago
Good things are either quickly forgotten or not appreciated. This is the reality
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answered 6 years ago
Is the director's vacancy relevant?
The most important thing I read is the human factor ...
Finding the right employee for the hotel business in the region is the same as fresh water ...
Try the shift method of staff from other regions with rewards on a competitive basis between shifts.
(from many years of experience in the sanatorium)
The most important thing I read is the human factor ...
Finding the right employee for the hotel business in the region is the same as fresh water ...
Try the shift method of staff from other regions with rewards on a competitive basis between shifts.
(from many years of experience in the sanatorium)
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answered 5 years ago