not bad at all, unless of course you are Olya Freimut

Written: 9 july 2017
Travel time: 21 — 30 june 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 8.0
Cleanliness: 8.0
Amenities: 9.0
In general, they were satisfied with the rest. Very cozy and quiet environment. Well-groomed, pleasant to the eye area. The five of us lived in a cottage on the second floor. The room is quite clean, cleaned every day, but not perfect. The big downside is the shared bathroom. The staff are friendly, respond to all requests and quickly take the necessary measures. Insufficiently closed balconies, I would like to add a canopy, because in rainy weather there was a desire to breathe fresh air with a glass of wine, but there was no such possibility, during the rain the wooden folding chairs that are on every balcony of all cottages got wet, and then they had to be replaced , towels or clothes got wet, which dried on dryers, which are also present in all rooms. Bathrobes are changed every 2-3 days, the quality leaves much to be desired. On the way, at the reception we were offered various excursions. We agreed to a trip to Synevyr Lake, which we later regretted very much. At the appointed time, a minibus came to the hotel for us, it turned out that we were the last ones, all the places were already occupied by tourists, naturally we got trump places at the very end. Considering that the trip is long (3 hours only in one direction), traveling with children, although not quite small (12 years old), is very uncomfortable on a bus without air conditioning, there is nothing to breathe, and you can’t open the hatch, as it blows very much. The children were rocked, and it was not sweet for us either. Pleased with crazy views from the window and a pleasant guide. The trip itself took place in an endless rush, so that apart from the stuffy bus, nothing else remained in my memory. Upon arrival, we complained to the administration, the girl listened to us carefully, tried to justify herself that the tour was not from the hotel, to which we said that we need to take care of our customers in all situations and not offer anything, but only quality services, because your vacationers trust you. As a result, they promised to take action. Well, enough about the bad, because the rest in this hotel was remembered more on the positive side. For quite a tolerable amount, in principle, we got everything we were going for: the beauty of the surrounding nature, silence, tranquility, and sufficient comfort. We want to go back there again with the hope of a change for the better!
Translated automatically from Russian. View original