Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
9.0
Cleanliness:
8.0
Food:
8.0
Amenities:
8.0
We are currently staying at the hotel.
On Friday afternoon, we decided to go for the weekend to relax with my family (my husband and I, a child of 9 years and a baby of 7 months).
We are from Odessa, so we chose from the hotels of Zatoka and Karolino-Bugaz.
The search criterion was a hotel with a swimming pool and a decent kitchen, new rooms. I did not want to spend a mini vacation in an old boarding house.
Having called all the top hotels with a pool, on the bookinga website, I did not find anything free to check in on the day and for the weekend.
I decided to search using the word of mouth method, calling my friends with the question of who was where, accidentally stumbled upon the Grand Hotel. By calling the reception, they found a room for us, and in the evening we arrived at the hotel.
By the way, I read the reviews after the booking, and to be honest, they upset me a little and alerted me. But there is nothing to do.
Upon arrival, we were met at the central parking lot, sent to the second one, which is located behind the hotel.
Friendly guy Eugene showed the parking space, offered to help with things.
At the reception, the girl Daria (if I remember correctly) very politely explained the rules of the hotel, and took us to the New Building. By the way, construction is underway on the territory of the hotel (this is not in the photo), and the view of these gray buildings was a bit disappointing. But during the rest, neither noise, nor dust, nor any inconvenience, except for aesthetic ones, the construction site did not bring. So it's not critical.
They settled us in a new building, on the 4th floor. It is not convenient with a baby, it may be possible to go up and down, so check the splicing when booking. But we are athletes) it did not frighten us.
The room has a new good repair, good furniture, it was clean, all consumables - shampoo, soap, gel, paper were in place. But the TV showed with interference, and the refrigerator did not cool. They immediately invited a guy to help, who said that the TVs did not work throughout the hotel and this issue could not be resolved. Daria said that the administrator had told: either stay with a non-working TV or your money will be returned. Time 22.00 in the arms of a baby and another 9 years old. Of course we stayed, but we were transferred to another room, where the refrigerator still fulfilled its duty)
Actually this is the only point that was eliminated the next day. Everything worked.
Read complaints about service and maintenance.
From our experience.
The valet was polite and offered to help.
The receptionist explained the rules as soon as we entered. About towels, breakfast time and cleaning - on request.
Daria took me to the room, resolved all the issues with the appliances, brought the kettle to the room at the request, was very patient and polite.
The waiter, Yuri, does an excellent job. Friendly, smiling, fast, in a word well done!
Fast service, very very tasty food, at Odessa prices on the same level, it didn’t turn out more expensive.
The cat on the territory of the Grand Hotel very well performs the function of animating children on the territory)
By hotel:
Pool: clean! Filters are washed all the time. I saw 3 times a day they cleaned for sure. The water is warm, heated, there are always enough places, they cover it with a film at night.
Restaurant: clean, tasty, didn't like the breakfast very much, advice: add a cereal dispenser and milk. And add eggs at least in the form of fried eggs or boiled.
Entertainment: The playground is nice, clean and well maintained. Football game tables are new and in excellent condition. Tennis table with new rackets.
Tip: add music by the pool. Summer lounge would be great for relaxing by the water.
Something needs to be done with the green lake, it looks dirty.
The conclusion is, a hotel with very good potential! The main thing is to keep the level of cleanliness even further, the staff must continue to work in such a way that, no matter what, people come back to you again and again.
We were satisfied, we will definitely come again. Good luck with development! And do something with the search! Your hotel was not found in the search for Zatoka hotels with a pool! Now we will advise friends) the main thing is not to let you down.
On Friday afternoon, we decided to go for the weekend to relax with my family (my husband and I, a child of 9 years and a baby of 7 months).
We are from Odessa, so we chose from the hotels of Zatoka and Karolino-Bugaz.
The search criterion was a hotel with a swimming pool and a decent kitchen, new rooms. I did not want to spend a mini vacation in an old boarding house.
Having called all the top hotels with a pool, on the bookinga website, I did not find anything free to check in on the day and for the weekend.
I decided to search using the word of mouth method, calling my friends with the question of who was where, accidentally stumbled upon the Grand Hotel. By calling the reception, they found a room for us, and in the evening we arrived at the hotel.
By the way, I read the reviews after the booking, and to be honest, they upset me a little and alerted me. But there is nothing to do.
Upon arrival, we were met at the central parking lot, sent to the second one, which is located behind the hotel.
Friendly guy Eugene showed the parking space, offered to help with things.
At the reception, the girl Daria (if I remember correctly) very politely explained the rules of the hotel, and took us to the New Building. By the way, construction is underway on the territory of the hotel (this is not in the photo), and the view of these gray buildings was a bit disappointing. But during the rest, neither noise, nor dust, nor any inconvenience, except for aesthetic ones, the construction site did not bring. So it's not critical.
They settled us in a new building, on the 4th floor. It is not convenient with a baby, it may be possible to go up and down, so check the splicing when booking. But we are athletes) it did not frighten us.
The room has a new good repair, good furniture, it was clean, all consumables - shampoo, soap, gel, paper were in place. But the TV showed with interference, and the refrigerator did not cool. They immediately invited a guy to help, who said that the TVs did not work throughout the hotel and this issue could not be resolved. Daria said that the administrator had told: either stay with a non-working TV or your money will be returned. Time 22.00 in the arms of a baby and another 9 years old. Of course we stayed, but we were transferred to another room, where the refrigerator still fulfilled its duty)
Actually this is the only point that was eliminated the next day. Everything worked.
Read complaints about service and maintenance.
From our experience.
The valet was polite and offered to help.
The receptionist explained the rules as soon as we entered. About towels, breakfast time and cleaning - on request.
Daria took me to the room, resolved all the issues with the appliances, brought the kettle to the room at the request, was very patient and polite.
The waiter, Yuri, does an excellent job. Friendly, smiling, fast, in a word well done!
Fast service, very very tasty food, at Odessa prices on the same level, it didn’t turn out more expensive.
The cat on the territory of the Grand Hotel very well performs the function of animating children on the territory)
By hotel:
Pool: clean! Filters are washed all the time. I saw 3 times a day they cleaned for sure. The water is warm, heated, there are always enough places, they cover it with a film at night.
Restaurant: clean, tasty, didn't like the breakfast very much, advice: add a cereal dispenser and milk. And add eggs at least in the form of fried eggs or boiled.
Entertainment: The playground is nice, clean and well maintained. Football game tables are new and in excellent condition. Tennis table with new rackets.
Tip: add music by the pool. Summer lounge would be great for relaxing by the water.
Something needs to be done with the green lake, it looks dirty.
The conclusion is, a hotel with very good potential! The main thing is to keep the level of cleanliness even further, the staff must continue to work in such a way that, no matter what, people come back to you again and again.
We were satisfied, we will definitely come again. Good luck with development! And do something with the search! Your hotel was not found in the search for Zatoka hotels with a pool! Now we will advise friends) the main thing is not to let you down.
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- All liked it! We will recommend to friends and will definitely come back)))
- We do not recommend!
- 3 star hotel
- Not a very good hotel. No more than 3 stars
- We didn't like it!
SEE ALSO