Not a very good hotel. No more than 3 stars

Written: 3 september 2020
Travel time: 24 — 30 august 2020
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 3.0
Food: 4.0
Amenities: 4.0
Let's start with the fact that the hotel does not live up to its stars. Five stars are not even close. The breakfasts included in the cost of living, which were served, were prepared from products of not the best quality and as if they were cooked in a school cafeteria, tasteless, unappetizing, monotonous. The lake about which there is so much PR actually stinks of sewerage, and if the weather is calm or slightly windy, you will be healed by the smells of this lake, this stench is felt even in the rooms as far as possible from the lake. Thanks to the wind from the sea, which saved the situation with the smell for days, but if you are not a smoker, then the wind will not help here, since there is no concept of a non-smoking room. From the neighboring balconies, all the smells of tobacco smoke go to the neighboring rooms and the children constantly breathed this.
Playground: The child smashed his head against metal, sharp-edged, open rivets inside a soft labyrinth. This shouldn't happen in a place like this.
It's dangerous for children. And so the labyrinth is good, like the playground in general. But the children manage to break the nets in a day, and the staff does not have time to repair them, which makes the labyrinth unsafe without the close supervision of the parents. Children like the playground and the labyrinth, they don’t want to leave, and they play with each other there for hours. Family hotel with lots of kids.

Minus the unusual character, under the windows the staff constantly carries huge wheelbarrows and garbage cans, which create a wild noise even at midnight. Uncomfortable.
The restaurant is good, paid, the cooks cook deliciously, orders are taken out quickly even when the restaurant is busy. The prices are acceptable. Waiters are good.
But the dishes are washed poorly, I personally washed the forks several times on which there was excess food from the previous user, which is very unpleasant, the appliances are not sterilized after customers, no measures are taken during the coronovirus period, the rooms are not quartz after leaving and before the arrival of new guests. The only two antiseptics for the entire hotel are indoors at the bar and reception. The staff does not even comply with elementary norms at all, they don’t measure anyone’s temperature upon arrival, you won’t see gloves, masks, hand washing, or sterilization at the Grand Hotel. If you like that, then welcome to the Grand Hotel.
The pools are good, clean, but very, very chlorinated, the smell of bleach is felt throughout the territory. And so excellent.
The BBQ area is great.
The rooms are old and small, they have terrible mattresses on which hard springs are easily felt by hand, it hurts to sleep, but there is a building with new, wonderful rooms.
Room cleaning is so-so. A bit dirty and dusty in hard to reach places. There is a bit of mold in the bathroom. Wi-Fi is excellent throughout.

The private beach is dirty, the staff was not taught to clean cigarette gobies and garbage with a rake.
You have to go for toilet paper and garbage bags yourself, you will also take out the garbage from the room yourself.
The administration slows down the development of 20 years ago. So this is not so much a hotel as a recreation center. I wouldn't give her more than 3 stars.
Definitely won't come here again.
Although many people like this hotel despite the shortcomings, and this is true.
Translated automatically from Russian. View original