Ужасное место, не советую никому Terrible place, would not recommend to anyone

The administrator and maids are boors! We have not seen such a terrible attitude anywhere until we came here.
The room is very very very dirty, there is a lot of hair on the bed.
The room is cold as their batteries are broken! In winter!!!
The price does not match the quality.
We rented a VIP apartment, made an advance payment of 100% of the room price, moreover, 2 weeks before arrival.
We were warned that we would be with a small child, asked and begged for the room to be warm and clean, always with hot water.
The cost of a room for 1 day is 1920 UAH, not at all small)
We expected to see value for money!!! ! so don't be stingy.
Eventually:
first negative!
It was cold in the room, the guy came, looked at the batteries in two rooms of the room and said the verdict - that they say, I turned on one battery, and the other two simply did not work, and in general, he says, the boiler does not heat the rooms well.

In one room, we were saved by a slightly warm floor, from the cold, but the floor was also warm not over the entire area of ​ ​ the room, but only in the middle of the room.
As you understand, for us with a small child, accustomed to living in warmth, it was a very negative moment.
We turned to the administrator - she offered only a thermometer in the room and a heater. The thermometer did not help us much to increase the temperature in the room, and the heater heated up after working for 2 minutes, which was traumatic for the child.
We did not receive any apologies for the inconvenience and for outright lies, however this is not surprising.
Second moment!
There were 3 adults and 1 child in the room.
For 3 people, there were 2 cups, 2 spoons, 2 glasses, and so on, only 2 pieces each. Again, they turned to the administrator, who answered in a brazen tone that nothing was allowed for 3 people. So the question is, what's the extra charge for?
Third moment!
The condition of the VIP apartments is disgusting!!!!
Dirty, dusty! The entire sheet was littered with dark colored women's hair, long hair!!! ! Disgusting! The bedspread is burnt through with something! The enamel on the handle of the soul peeled off, but she just climbed into pieces! Tulle with holes and puffs.
Fourth moment!
Bathrobes!! ! This is some kind of nonsense! they gave us bathrobes, which, after washing, apparently decreased by several sizes! Well, to clearly explain, imagine that you put on a dressing gown of a 5-year-old child. These bathrobes barely covered the ass and pipka! and again there were only 2 bathrobes and slippers.
Fifth moment!
Incredibly arrogant and rude staff! Ugly, uncultured, uneducated people!
For all our calls, the administrator only talked boorishly with us, it seemed that we had come with the whole family to her house and demanded something! And the maids, in general, put on the crown, as if we were working for them, and not them.
Never, never, come here!
If you want a good rest, then this hotel is definitely not for you!