We booked a Dolce Vita with the hope of a New Year's program... the price is rather high, but the "New Year's program" lasted 3 hours, included 80% of competitions for children and their parents, the rest of the audience simply got bored. There were already 1-2 New Year's songs, but they did not forget to include Pirozhkov's "Alcoholic" and the rest of the nonsense in the New Year's repertoire !! ! In short, a complete disappointment! And we have something to compare with in the same Svyatogorsk.
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We booked a Dolce Vita with the hope of a New Year's program... the price is rather high, but the "New Year's program" lasted 3 hours, included 80% of competitions for children and their parents, the rest of the audience simply got bored. There were already 1-2 New Year's songs, but they did not forget to include Pirozhkov's "Alcoholic" and the rest of the nonsense in the New Year's repertoire !! ! In short, a complete disappointment! And we have something to compare with in the same Svyatogorsk. We do not, of course, take foreign trips.
About the hotel room: on arrival I had to ask for a vacuum cleaner, because. the garbage was very frankly all over the carpet, and behind the bedside tables there were still clubs of cobwebs and dust. For 4 days, they never cleaned it again, didn’t offer to do it, and we even took out the garbage from the bucket ourselves - a strange service...
We ordered a Russian bath, I asked the administrator what to take with me. The answer pleased: nothing is needed, everything is there. It turned out "there are" 2 towels, one sheet, a kettle and that's it. There is no water in the kettle, there is not at least a couple of tea bags, there are not even cups from which to drink tea if you bring your own, and the administrator also left on her own business - there is no one to ask, and you have already undressed and waste time to get dressed and go to the room just sorry. They can bring tea from the restaurant, but, in addition to paying for the drink itself, they will charge 50 UAH for delivery... the distance of 50 meters will be covered by taxi ???!! ! Yes, and for the bath itself, the payment turned out to be 100 UAH more expensive with reference to the holidays, which was not warned anywhere, although it was booked a week in advance.
Of the pluses - silence in the hotel, warmth in the room, a great mood from a vacation together and nature (which is not the merit of the hotel).
And yes, the manager Julia is quite friendly and helpful.
About the hotel room: on arrival I had to ask for a vacuum cleaner, because. the garbage was very frankly all over the carpet, and behind the bedside tables there were still clubs of cobwebs and dust. For 4 days, they never cleaned it again, didn’t offer to do it, and we even took out the garbage from the bucket ourselves - a strange service...
We ordered a Russian bath, I asked the administrator what to take with me. The answer pleased: nothing is needed, everything is there. It turned out "there are" 2 towels, one sheet, a kettle and that's it. There is no water in the kettle, there is not at least a couple of tea bags, there are not even cups from which to drink tea if you bring your own, and the administrator also left on her own business - there is no one to ask, and you have already undressed and waste time to get dressed and go to the room just sorry. They can bring tea from the restaurant, but, in addition to paying for the drink itself, they will charge 50 UAH for delivery... the distance of 50 meters will be covered by taxi ???!! ! Yes, and for the bath itself, the payment turned out to be 100 UAH more expensive with reference to the holidays, which was not warned anywhere, although it was booked a week in advance.
Of the pluses - silence in the hotel, warmth in the room, a great mood from a vacation together and nature (which is not the merit of the hotel).
And yes, the manager Julia is quite friendly and helpful.
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• 4
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Places were booked and paid in advance. Came with a 6 year old child. The administrator demanded to pay extra for the child 315 UAH. I clarified that we do not need extra bed and meals. The site states that in this case, no additional payment is required. I had to spend 30 minutes and spoil the mood to prove it to the administrator.
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Places were booked and paid in advance. Came with a 6 year old child. The administrator demanded to pay extra for the child 315 UAH. I clarified that we do not need extra bed and meals. The site states that in this case, no additional payment is required. I had to spend 30 minutes and spoil the mood to prove it to the administrator. As a result, they demanded to pay 160 UAH for the fact that the child would use the pool. The use of a terrible barbecue 100 UAH if you need a gazebo 100 UAH per hour. We arrived at 11.40 and our rooms were free. but they agreed to give the keys only at 13.00. We rested in many hotels in Svyatogorsk, but there are no such prices anywhere. We will not return here again.
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• 8
• traveled 5 years ago
Absolutely not hospitable, rude, evil, and, what is the most disgusting, self-serving and turned only on banknotes !! ! No correspondence to what they are trying to represent!! ! They didn’t live in the “hotel”, but very often they went to have a bite to eat in the “restaurant”... the child liked to ride on a tire suspended from a tree (this is such a swing).
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Absolutely not hospitable, rude, evil, and, what is the most disgusting, self-serving and turned only on banknotes !! ! No correspondence to what they are trying to represent!! ! They didn’t live in the “hotel”, but very often they went to have a bite to eat in the “restaurant”... the child liked to ride on a tire suspended from a tree (this is such a swing)... and look at chickens and peacocks in a cage... nothing much more he I didn’t allow myself... We went in once again according to the same scheme, and then once again....there is no more normal impression....a panting madam flew up and rudely, VERY ROUGH, tactless, HAMOVITO demanded, HERE DIRECTLY DEMANDED TO PAY 150 UAH FOR OUR BEING ON THE TERRITORY. . . are you serious?????? ? Guys, what are you talking about?? ? where are you going!!!?? ? A woman, you can’t say otherwise, clarified what kind of use of the playground was.............
Specifically: a dirty trampoline that has not been cleaned for years, without any filling (such as balls and hanging pears... ) but oh well... in a web and with a torn mesh..... that is, the safety of the child and this "trampoline" concepts are incompatible.
further: tire-swing, a decrepit wooden coral and a slide. Everything!! ! And like I said, our favorites were the tire and the peacock hens....
I refused to pay for these services, I just think it's a crazy idea !!! ! I think they decided to stupidly cash in out of the blue, while making an idiot out of you... It's not about the amount, it's about the attitude towards people and children, or rather, its complete absence !!
At the expense of the kitchen... everything is the most ordinary, nothing particularly tasty, simply, for a snack it will do... the waiters guys were sometimes stupid and by mistake they brought not what they ordered... I don’t like to swear, so I didn’t focus on it. . . But here I had to say the word...
I wish there were fewer and fewer such charades. . . Just sell your business, uuu can't be like that!! ! It's not trendy anymore. . .
Specifically: a dirty trampoline that has not been cleaned for years, without any filling (such as balls and hanging pears... ) but oh well... in a web and with a torn mesh..... that is, the safety of the child and this "trampoline" concepts are incompatible.
further: tire-swing, a decrepit wooden coral and a slide. Everything!! ! And like I said, our favorites were the tire and the peacock hens....
I refused to pay for these services, I just think it's a crazy idea !!! ! I think they decided to stupidly cash in out of the blue, while making an idiot out of you... It's not about the amount, it's about the attitude towards people and children, or rather, its complete absence !!
At the expense of the kitchen... everything is the most ordinary, nothing particularly tasty, simply, for a snack it will do... the waiters guys were sometimes stupid and by mistake they brought not what they ordered... I don’t like to swear, so I didn’t focus on it. . . But here I had to say the word...
I wish there were fewer and fewer such charades. . . Just sell your business, uuu can't be like that!! ! It's not trendy anymore. . .
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• 6
• traveled 7 years ago
We booked a holiday in the hammam, but when we arrived, it turned out that the pool was being renovated, no one warned us about this! When asked why they didn’t warn you, of course, they answered that I didn’t talk to you on the phone, so they don’t know why they didn’t say... The administration, apparently, is not particularly interested in these THINGS!! ! The children were very upset.
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We booked a holiday in the hammam, but when we arrived, it turned out that the pool was being renovated, no one warned us about this! When asked why they didn’t warn you, of course, they answered that I didn’t talk to you on the phone, so they don’t know why they didn’t say... The administration, apparently, is not particularly interested in these THINGS!! ! The children were very upset. Excuse me, the cost of 1 hour is 400 hryvnia. For what?? ? There wasn't even warm water in the shower! After the bath, the shower did not work out! Disgusting holiday arranged for us and the children!!!
We were there not the first time, but more, of course, we will not come! After all, there is always an alternative!
We were there not the first time, but more, of course, we will not come! After all, there is always an alternative!
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• 6
The administrator and maids are boors! We have not seen such a terrible attitude anywhere until we came here. The room is very very very dirty, there is a lot of hair on the bed. The room is cold as their batteries are broken! In winter!!! The price does not match the quality. We rented a VIP apartment, made an advance payment of 100% of the room price, moreover, 2 weeks before arrival.
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The administrator and maids are boors! We have not seen such a terrible attitude anywhere until we came here.
The room is very very very dirty, there is a lot of hair on the bed.
The room is cold as their batteries are broken! In winter!!!
The price does not match the quality.
We rented a VIP apartment, made an advance payment of 100% of the room price, moreover, 2 weeks before arrival.
We were warned that we would be with a small child, asked and begged for the room to be warm and clean, always with hot water.
The cost of a room for 1 day is 1920 UAH, not at all small)
We expected to see value for money!!! ! so don't be stingy.
Eventually:
first negative!
It was cold in the room, the guy came, looked at the batteries in two rooms of the room and said the verdict - that they say, I turned on one battery, and the other two simply did not work, and in general, he says, the boiler does not heat the rooms well.
In one room, we were saved by a slightly warm floor, from the cold, but the floor was also warm not over the entire area of the room, but only in the middle of the room.
As you understand, for us with a small child, accustomed to living in warmth, it was a very negative moment.
We turned to the administrator - she offered only a thermometer in the room and a heater. The thermometer did not help us much to increase the temperature in the room, and the heater heated up after working for 2 minutes, which was traumatic for the child.
We did not receive any apologies for the inconvenience and for outright lies, however this is not surprising.
Second moment!
There were 3 adults and 1 child in the room.
For 3 people, there were 2 cups, 2 spoons, 2 glasses, and so on, only 2 pieces each. Again, they turned to the administrator, who answered in a brazen tone that nothing was allowed for 3 people. So the question is, what's the extra charge for?
Third moment!
The condition of the VIP apartments is disgusting!!!!
Dirty, dusty! The entire sheet was littered with dark colored women's hair, long hair!!! ! Disgusting! The bedspread is burnt through with something! The enamel on the handle of the soul peeled off, but she just climbed into pieces! Tulle with holes and puffs.
Fourth moment!
Bathrobes!! ! This is some kind of nonsense! they gave us bathrobes, which, after washing, apparently decreased by several sizes! Well, to clearly explain, imagine that you put on a dressing gown of a 5-year-old child. These bathrobes barely covered the ass and pipka! and again there were only 2 bathrobes and slippers.
Fifth moment!
Incredibly arrogant and rude staff! Ugly, uncultured, uneducated people!
For all our calls, the administrator only talked boorishly with us, it seemed that we had come with the whole family to her house and demanded something! And the maids, in general, put on the crown, as if we were working for them, and not them.
Never, never, come here!
If you want a good rest, then this hotel is definitely not for you!
The room is very very very dirty, there is a lot of hair on the bed.
The room is cold as their batteries are broken! In winter!!!
The price does not match the quality.
We rented a VIP apartment, made an advance payment of 100% of the room price, moreover, 2 weeks before arrival.
We were warned that we would be with a small child, asked and begged for the room to be warm and clean, always with hot water.
The cost of a room for 1 day is 1920 UAH, not at all small)
We expected to see value for money!!! ! so don't be stingy.
Eventually:
first negative!
It was cold in the room, the guy came, looked at the batteries in two rooms of the room and said the verdict - that they say, I turned on one battery, and the other two simply did not work, and in general, he says, the boiler does not heat the rooms well.
In one room, we were saved by a slightly warm floor, from the cold, but the floor was also warm not over the entire area of the room, but only in the middle of the room.
As you understand, for us with a small child, accustomed to living in warmth, it was a very negative moment.
We turned to the administrator - she offered only a thermometer in the room and a heater. The thermometer did not help us much to increase the temperature in the room, and the heater heated up after working for 2 minutes, which was traumatic for the child.
We did not receive any apologies for the inconvenience and for outright lies, however this is not surprising.
Second moment!
There were 3 adults and 1 child in the room.
For 3 people, there were 2 cups, 2 spoons, 2 glasses, and so on, only 2 pieces each. Again, they turned to the administrator, who answered in a brazen tone that nothing was allowed for 3 people. So the question is, what's the extra charge for?
Third moment!
The condition of the VIP apartments is disgusting!!!!
Dirty, dusty! The entire sheet was littered with dark colored women's hair, long hair!!! ! Disgusting! The bedspread is burnt through with something! The enamel on the handle of the soul peeled off, but she just climbed into pieces! Tulle with holes and puffs.
Fourth moment!
Bathrobes!! ! This is some kind of nonsense! they gave us bathrobes, which, after washing, apparently decreased by several sizes! Well, to clearly explain, imagine that you put on a dressing gown of a 5-year-old child. These bathrobes barely covered the ass and pipka! and again there were only 2 bathrobes and slippers.
Fifth moment!
Incredibly arrogant and rude staff! Ugly, uncultured, uneducated people!
For all our calls, the administrator only talked boorishly with us, it seemed that we had come with the whole family to her house and demanded something! And the maids, in general, put on the crown, as if we were working for them, and not them.
Never, never, come here!
If you want a good rest, then this hotel is definitely not for you!
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• 13
The territory is picturesque, especially behind the fence. There are many trees on the territory, there is a huge children's area and an outdoor pool. In winter, neither of these, of course, works. The rooms are not cold, but not hot either. Hot water from the 7 rooms we occupied was only in two, in the rest it was barely warm.
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The territory is picturesque, especially behind the fence. There are many trees on the territory, there is a huge children's area and an outdoor pool. In winter, neither of these, of course, works.
The rooms are not cold, but not hot either. Hot water from the 7 rooms we occupied was only in two, in the rest it was barely warm. The bedspreads on the bed are scorched by cigarettes, the same traces on the floor of the shower stall, but there is no unpleasant smell in the room. Towels, slippers, bathrobe, soap/shampoo/gel are provided.
Restaurant and spa in neighboring buildings, which is especially nice in winter. The food is tasteless but safe. The staff is energetic, efficient, but rude. It feels like we asked to go home to them in the middle of the night. It takes at least half an hour to walk to the nearest store. There is a large parking lot in the yard, the access road is convenient - the first turn after Bogorodichny.
In general, the service, the condition of the room and everything else is at the level of other expensive hotels in the northern part of the region, only the price is a little overpriced.
The rooms are not cold, but not hot either. Hot water from the 7 rooms we occupied was only in two, in the rest it was barely warm. The bedspreads on the bed are scorched by cigarettes, the same traces on the floor of the shower stall, but there is no unpleasant smell in the room. Towels, slippers, bathrobe, soap/shampoo/gel are provided.
Restaurant and spa in neighboring buildings, which is especially nice in winter. The food is tasteless but safe. The staff is energetic, efficient, but rude. It feels like we asked to go home to them in the middle of the night. It takes at least half an hour to walk to the nearest store. There is a large parking lot in the yard, the access road is convenient - the first turn after Bogorodichny.
In general, the service, the condition of the room and everything else is at the level of other expensive hotels in the northern part of the region, only the price is a little overpriced.
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We held a conference in this institution. For 3 days we got: - Tasteless cuisine. - 11 people out of 26 present at the conference were poisoned. -You try to swim and understand that you are in some kind of cheap sharaga. There are no mountains. water. -Search for administrator failed. Calls were not answered. And there was no one at the workplace (about 9 pm).
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We held a conference in this institution. For 3 days we got: - Tasteless cuisine. - 11 people out of 26 present at the conference were poisoned. -You try to swim and understand that you are in some kind of cheap sharaga. There are no mountains. water. -Search for administrator failed. Calls were not answered. And there was no one at the workplace (about 9 pm). -lack of high-quality internet. lived in a suite. . .
damp smell in the room.
after reading, admins call and are indignant, instead of correcting... .
damp smell in the room.
after reading, admins call and are indignant, instead of correcting... .
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• 12
beautiful place. I was with my husband, we thought for a long time where to go. Found this hotel on the internet. Excellent food, you won't leave the restaurant hungry. friendly and attentive staff. administrator Anton pays attention to the maximum. what is especially nice area is large and a lot of greenery, which gives a big plus to take a break from the city.
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beautiful place. I was with my husband, we thought for a long time where to go. Found this hotel on the internet. Excellent food, you won't leave the restaurant hungry. friendly and attentive staff. administrator Anton pays attention to the maximum. what is especially nice area is large and a lot of greenery, which gives a big plus to take a break from the city.
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• 4
• traveled 12 years ago
I read negative reviews and I think, apparently, Dolce Vita is a GOOD competition for everyone, since so much negativity is poured on her head))). Judging by some reviews, people simply do not know how and what works there, and they write all sorts of nonsense). I had a rest in April - I wanted to escape from civilization - it worked out.
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I read negative reviews and I think, apparently, Dolce Vita is a GOOD competition for everyone, since so much negativity is poured on her head))). Judging by some reviews, people simply do not know how and what works there, and they write all sorts of nonsense). I had a rest in April - I wanted to escape from civilization - it worked out. Calm and quiet. Excellent soundproofing between rooms, however, through the door a little noise comes from the corridor, but these are trifles. Clean, comfortable, like home. Administrator Anton looks after everything from the spa area to the restaurant. The pool on the street, of course, did not work, but I splashed a lot in the spa complex. The water is clean, without visitors the pool is covered. White linens, soft duvets and pillows. It was warm at night. Hot water all day long. Polite staff. The kitchen is great. The only small minus - sometimes served warmed up. But everything is fresh. I was during the fast. Lenten dishes were prepared separately for me. An excellent massage therapist Ruben in the spa complex is a professional in his field. In general, only positive emotions! I will definitely come again!
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• 5
Rested in the "DV" in the winter. The location is good: a forest begins right outside the gate. It is cold and dark in the building, but there is hot water. The rooms are good. Large and spacious, but there is an unpleasant smell. The room has a double bed and a sofa bed (+2). The bathroom is cold. Plumbing is in good condition, there is a feeling of cleanliness.
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Rested in the "DV" in the winter. The location is good: a forest begins right outside the gate. It is cold and dark in the building, but there is hot water. The rooms are good. Large and spacious, but there is an unpleasant smell. The room has a double bed and a sofa bed (+2). The bathroom is cold. Plumbing is in good condition, there is a feeling of cleanliness. But from liquids only shower gel and liquid soap. Linen and towels are clean. Sauna and hammam are normal, but their prices are high (is it justified? ). The jacuzzi has a bad smell. The food in the restaurant is quite tasty and high quality. Package food is simple. Service and staff at the restaurant left a good impression.
BUT. Pretty high prices. In my opinion, unreasonably high prices for both the place and the living conditions.
BUT. Pretty high prices. In my opinion, unreasonably high prices for both the place and the living conditions.
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• 2
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