Doesn't justify its cost

Written: 2 february 2021
Travel time: 15 — 31 august 2020
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 1.0
Food: 4.0
Amenities: 5.0
Second time visited this hotel. The first time was in the winter of 2020, everything was very pleasant. I was with my 11 year old daughter. Clean room, nice maid, delicious food, a lot of entertainment for the child. Expensive, but the money spent was not a pity.
We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.000 UAH) in two weeks. The room was terrible, the closet doors didn't close. There were stains on the furniture, stains from glasses, the carpet was flooded with tea and coffee, cleaning every other day, bedding and towels were changed on demand, cosmetics were put in every other time and not laid out beautifully, but thrown into the sink. I even took a photo of this horror. All the staff are angry, the maid said complain to the reception. A week later, the manager said that they would fix the closet for us and dry clean the carpet. Grandfather came to fix the closet and said that he could not fix it, the same grandfather came to clean the carpet and also said that he would not clean it. 5 days before the end of our holiday we were offered to change the room. It was cleaner, but with construction noise, we decided not to change our room and get at least in silence.
It's a shame that they built such a cool hotel in such a wonderful place, the prices in the hotel are cosmic, and the cleanliness and service are two points.
Translated automatically from Russian. View original