Review I can't help but share my impressions of our "5 star" vacation in Skhidnytsia hotel "Three Sons and a Daughter" Which positions itself at the level of 5 stars. First, about the pluses, I'll run ahead of them, there aren't many of them, therefore, this review is aimed at the hotel's management and partly those who plan a vacation here will not hurt to be aware of what awaits you during your vacation So the pluses: A beautiful well-groomed territory where there is everything you need for a good time at any time of the year, lots of greenery, various relaxation areas, playgrounds for children, courts, volleyball court, etc.
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Review
I can't help but share my impressions of our "5 star" vacation in Skhidnytsia
hotel "Three Sons and a Daughter"
Which positions itself at the level of 5 stars.
First, about the pluses, I'll run ahead of them, there aren't many of them,
therefore, this review is aimed at the hotel's management and partly those who plan a vacation here will not hurt to be aware of what awaits you during your vacation
So the pluses:
A beautiful well-groomed territory where there is everything you need for a good time at any time of the year, lots of greenery, various relaxation areas, playgrounds for children, courts, volleyball court, etc. ...
Of the pluses, there is also delicious cuisine, + 3 meals a day, this is probably the biggest + since competitors do not offer this "in the base". , a fairly rich menu, you definitely will not stay hungry ...
Now about the interesting;
Check-in, Parking
Check-in to the territory: they give you an hour to check in, since the parking lot is outside, that is, 200m from the building, so if you don't have time to check in by the hour, they will charge you: - parking fee on the territory 25 UAH/hour...
and that's not all about parking, it turns out it costs 60 UAH / day so be prepared ...
To check out of the hotel, the same procedure: you go to the parking lot 200 m away
you enter the territory, load your things for up to 60 minutes)))
And you leave ...
Reception
We arrived on Friday afternoon
There are three administrators at the reception, there are many visitors, so you will have to wait until your turn comes and if you or your children want to go to the toilet, then there is free access to it, that is, (there is) in order to get there you have to go through the electronic gate and ask permission from the same administrators ...
a kind of "Versace"
Furthermore, it is more interesting: from the first minutes of communication you begin to feel that you are being served and that you already owe something ...I'm talking about the level of communication with the client and the level of training, education of the staff, middle management
More on this later I will add…
I listened very carefully to the introduction about the rules of conduct and the most important thing that made our rest break “crack” is ATTENTION?!!!!
According to the hotel rules, they charge you a deposit of 3000 UAH just in case you or your children, for example, break a glass, lose a bottle opener, or take all the furniture out of the room!! ! and the like… they promise to return the deposit after full verification, that is (checking with witnesses) just in case…
And the point is not at all that the management is worried about the loss or damage of property, forgive me - collective farm Soviet scoundrels, echoes of the Soviet Union and this despite the fact that - let me remind you that we have 5 stars… we will talk about this later…
Moving around the hotel:
If you like quests, puzzles, crosswords, this hotel is for you
The transition from the reception to the building and all other directions is carried out by several elevators, while during rush hours you will have to wait a little and travel up and down to the point you need or try your physical and geographical skills in the stairwells, this is a good decision if you live up to the 4th-5th floor…
Coming out of the elevator and heading to the room, you will be greeted by unsurpassed landscapes of mattresses, bedside tables, tables, sconces, armchairs and other furniture: How do you ask this?
and it's just that there is a renovation going on in the neighboring rooms where the craftsmen are working, foul language, stinking cigarette smoke that seeps into the corridor, this is despite the fact that we are warned everywhere about the ban on smoking in the rooms, corridors and of course elevators, so this ban applies exclusively to those from whom they "withheld" 3000 UAH!! !
I'm attaching photos of the "landscapes"
Rooms:
The room is like a room: clean, everything you need is there and everything would be great if you were a hotel with a 3-4 star level, but no...
So in 5 star hotels, OBOV? LANGUAGE carpeting in all rooms without exception (this is for the management, I hope you will take this into account... )
Bed, towels, bathrobes, everything is ok, the climate works well, but there is also - ...
We answered with a child of 11 years old, the bed is hard as a rock, we had to squeeze in three...by the way, there are folding beds with orthopedic slats, they are cheap as borscht, light and comfortable...(info for the management)
Everything seems great in the room...but no
there is a CHERRY ON THE CAKE
you go into the bathroom and there are cosmetics on the table. You probably know that all cosmetics and hygiene are DISPOSABLE products!!!!
Yes, it's true, but as for this hotel, it's TRASH, and FULL OF IT!!! !
IN ONE-TIME Jars with lotions, conditioners are filled with the same lotions and conditioners with syringes and make cosmetics ATTENTION!! !
REUSABLE!! !
These are the roots of the same Soviet scoundrels as the deposit (photo of cosmetics in a 5-star hotel I add)
By the way, about scoundrels
I noticed that the management staff are people who are far from their job responsibilities and knowledge of what customer orientation and service under the slogan 5 STARS are
About the staff:
people who work in a 5-star hotel are not motivated, tired, this is a consequence of low wages and high demands....this does not apply to the maids, I will give them credit, they are super, friendly and attentive!! !
Let's go to the restaurant, SPA food:
The food is delicious, there is a choice,
The table setting should be with cutlery, of course you will say it is not necessary, but this is required by the level and etiquette ... ,
There are a lot of artificial flowers on the hotel territory, this has long been not recommended in interior design and this is of course not the main thing - the main thing is "for the rich"
So what is unacceptable in a restaurant is cleaning dishes, throwing leftover food in the waste tray right next to those who are "enjoying" the chefs' creations ...and - contemplating these leftovers that are thrown into the waste at arm's length, and that's a pleasure for yourself ...!!! !
Knowledgeable people say that the establishment can be assessed by the quality of banal COFFEE - no coffee in the restaurant or in the SPA area, this is also for management (((
is it really so difficult to buy high-quality coffee for the purchasing department, I understand that you want to save money, not only on coffee but also on salaries, but you - let me remind you - say that 5 STARS ...
The SPA is quite spacious, the large swimming pool is not big enough, considering the second multi-storey building built and the maximum workload of the spa area, it becomes too small for such a number of vacationers, especially during peak hours ...
Diluted body gel in the men's showers ...
That's all - so ...you say it's not scary and it will go, I agree,
By the way, the spa area does not have everything on the menu, for example, you won't believe it: apple natural juice (apparently a very rare exotic fruit)
Also, all milk and fruit cocktails are made from powder, not fruit, without exception...this is for the same
"5 stars" it's sad but we'll get through it...
And finally, the conclusion:
Complete inconsistency in pricing
The price does not correspond to the services provided from the word - AT ALL
I wish to take into account the above material in the future and to everyone who plans a vacation in the incredibly beautiful region of Skhidnytsia, to take into account all the + and -
Victory to all!! !
Glory to the Nation!! !
I can't help but share my impressions of our "5 star" vacation in Skhidnytsia
hotel "Three Sons and a Daughter"
Which positions itself at the level of 5 stars.
First, about the pluses, I'll run ahead of them, there aren't many of them,
therefore, this review is aimed at the hotel's management and partly those who plan a vacation here will not hurt to be aware of what awaits you during your vacation
So the pluses:
A beautiful well-groomed territory where there is everything you need for a good time at any time of the year, lots of greenery, various relaxation areas, playgrounds for children, courts, volleyball court, etc. ...
Of the pluses, there is also delicious cuisine, + 3 meals a day, this is probably the biggest + since competitors do not offer this "in the base". , a fairly rich menu, you definitely will not stay hungry ...
Now about the interesting;
Check-in, Parking
Check-in to the territory: they give you an hour to check in, since the parking lot is outside, that is, 200m from the building, so if you don't have time to check in by the hour, they will charge you: - parking fee on the territory 25 UAH/hour...
and that's not all about parking, it turns out it costs 60 UAH / day so be prepared ...
To check out of the hotel, the same procedure: you go to the parking lot 200 m away
you enter the territory, load your things for up to 60 minutes)))
And you leave ...
Reception
We arrived on Friday afternoon
There are three administrators at the reception, there are many visitors, so you will have to wait until your turn comes and if you or your children want to go to the toilet, then there is free access to it, that is, (there is) in order to get there you have to go through the electronic gate and ask permission from the same administrators ...
a kind of "Versace"
Furthermore, it is more interesting: from the first minutes of communication you begin to feel that you are being served and that you already owe something ...I'm talking about the level of communication with the client and the level of training, education of the staff, middle management
More on this later I will add…
I listened very carefully to the introduction about the rules of conduct and the most important thing that made our rest break “crack” is ATTENTION?!!!!
According to the hotel rules, they charge you a deposit of 3000 UAH just in case you or your children, for example, break a glass, lose a bottle opener, or take all the furniture out of the room!! ! and the like… they promise to return the deposit after full verification, that is (checking with witnesses) just in case…
And the point is not at all that the management is worried about the loss or damage of property, forgive me - collective farm Soviet scoundrels, echoes of the Soviet Union and this despite the fact that - let me remind you that we have 5 stars… we will talk about this later…
Moving around the hotel:
If you like quests, puzzles, crosswords, this hotel is for you
The transition from the reception to the building and all other directions is carried out by several elevators, while during rush hours you will have to wait a little and travel up and down to the point you need or try your physical and geographical skills in the stairwells, this is a good decision if you live up to the 4th-5th floor…
Coming out of the elevator and heading to the room, you will be greeted by unsurpassed landscapes of mattresses, bedside tables, tables, sconces, armchairs and other furniture: How do you ask this?
and it's just that there is a renovation going on in the neighboring rooms where the craftsmen are working, foul language, stinking cigarette smoke that seeps into the corridor, this is despite the fact that we are warned everywhere about the ban on smoking in the rooms, corridors and of course elevators, so this ban applies exclusively to those from whom they "withheld" 3000 UAH!! !
I'm attaching photos of the "landscapes"
Rooms:
The room is like a room: clean, everything you need is there and everything would be great if you were a hotel with a 3-4 star level, but no...
So in 5 star hotels, OBOV? LANGUAGE carpeting in all rooms without exception (this is for the management, I hope you will take this into account... )
Bed, towels, bathrobes, everything is ok, the climate works well, but there is also - ...
We answered with a child of 11 years old, the bed is hard as a rock, we had to squeeze in three...by the way, there are folding beds with orthopedic slats, they are cheap as borscht, light and comfortable...(info for the management)
Everything seems great in the room...but no
there is a CHERRY ON THE CAKE
you go into the bathroom and there are cosmetics on the table. You probably know that all cosmetics and hygiene are DISPOSABLE products!!!!
Yes, it's true, but as for this hotel, it's TRASH, and FULL OF IT!!! !
IN ONE-TIME Jars with lotions, conditioners are filled with the same lotions and conditioners with syringes and make cosmetics ATTENTION!! !
REUSABLE!! !
These are the roots of the same Soviet scoundrels as the deposit (photo of cosmetics in a 5-star hotel I add)
By the way, about scoundrels
I noticed that the management staff are people who are far from their job responsibilities and knowledge of what customer orientation and service under the slogan 5 STARS are
About the staff:
people who work in a 5-star hotel are not motivated, tired, this is a consequence of low wages and high demands....this does not apply to the maids, I will give them credit, they are super, friendly and attentive!! !
Let's go to the restaurant, SPA food:
The food is delicious, there is a choice,
The table setting should be with cutlery, of course you will say it is not necessary, but this is required by the level and etiquette ... ,
There are a lot of artificial flowers on the hotel territory, this has long been not recommended in interior design and this is of course not the main thing - the main thing is "for the rich"
So what is unacceptable in a restaurant is cleaning dishes, throwing leftover food in the waste tray right next to those who are "enjoying" the chefs' creations ...and - contemplating these leftovers that are thrown into the waste at arm's length, and that's a pleasure for yourself ...!!! !
Knowledgeable people say that the establishment can be assessed by the quality of banal COFFEE - no coffee in the restaurant or in the SPA area, this is also for management (((
is it really so difficult to buy high-quality coffee for the purchasing department, I understand that you want to save money, not only on coffee but also on salaries, but you - let me remind you - say that 5 STARS ...
The SPA is quite spacious, the large swimming pool is not big enough, considering the second multi-storey building built and the maximum workload of the spa area, it becomes too small for such a number of vacationers, especially during peak hours ...
Diluted body gel in the men's showers ...
That's all - so ...you say it's not scary and it will go, I agree,
By the way, the spa area does not have everything on the menu, for example, you won't believe it: apple natural juice (apparently a very rare exotic fruit)
Also, all milk and fruit cocktails are made from powder, not fruit, without exception...this is for the same
"5 stars" it's sad but we'll get through it...
And finally, the conclusion:
Complete inconsistency in pricing
The price does not correspond to the services provided from the word - AT ALL
I wish to take into account the above material in the future and to everyone who plans a vacation in the incredibly beautiful region of Skhidnytsia, to take into account all the + and -
Victory to all!! !
Glory to the Nation!! !
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• traveled 2 months ago
We rested in October, we liked everything, beautiful rooms, clean territory, pleasant staff, delicious, varied dishes, for every taste, the only minus is that the SPA is not always open, I would like to thank Semerenko Mariana for her humanity, we forgot important things, they were sent to us by Novaya
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We rested in October, we liked everything, beautiful rooms, clean territory, pleasant staff, delicious, varied dishes, for every taste, the only minus is that the SPA is not always open, I would like to thank Semerenko Mariana for her humanity, we forgot important things, they were sent to us by Novaya Poshta, thank you very much, we will come again! !
We wish you prosperity and success! !
We wish you prosperity and success! !
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• traveled 1 year ago
Hotel "Three sons and a daughter", which strangely positions itself as a a seven-star complex is a spoiled vacation, disappointment and a wide range of negative emotions. When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest. Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
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Hotel "Three sons and a daughter", which strangely positions itself as a a seven-star complex is a spoiled vacation, disappointment and a wide range of negative emotions.
When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest.
Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
After receiving the room key card after 14:00 they tell you - 6th floor. That is, how to get to the sixth floor, who will help deliver things, as it should be in a 5* hotel - unknown.
Next, after entering the room, which has been cleaned in a hurry and has an inappropriate aesthetic and orderly arrangement for a 5* hotel, we immediately call the reception. We call the first time, the second, the third and finally the fourth time - they answer us.
I ask the hotel administrator to come to confirm the condition in which we receive our room and to clarify whether it is definitely 5*. Answer: "Okay. "
After 1 minute, a frightened maid runs into the room and is willing to do anything to avoid receiving a complaint. But how will the maid affect the management of the hotel?
I will immediately note that the load for 1 maid is an entire floor. It's a lot. And the fragile, frightened woman is simply torn between work.
But the question was different - an invitation to the administrator's room, to explain why a room in a 5* hotel looks like a 3* hotel.
The maid would definitely not help us, and by the way, the maid is almost the only person in the complex who understands that something needs to be done for the guest. It does it quickly, flexibly and without questions. However, the maid is not responsible for the management and charter of the hotel, and is not responsible for "anyhow, made room". Is the administrator not with us? appeared
Further, listening, we hear nav? the irritating sound of the generator, which was present almost all the time (at night as well).
Then we go to lunch.
The range of food is not small, but the dishes taste absolutely fresh and unprocessed, sometimes there are hints that the products are not fresh.
WARNING! Summer, July, fruit for breakfast, lunch and dinner - apples. Apples and all. 5* hotel. It's a shame. The walls in the canteen (because it is not a restaurant) are tattered, the tablecloths have puffs, and it is time to change the cherry napkins from the USSR to modern ones. The legs of the chairs and tables are dirty, in some parts of the floor food is stuck, not fresh. Drink glasses with a yellow tint, although intact, but their color already indicates either poor washing or the need for replacement. They did not look at anything else, because the nerve cells left the body faster and faster. By the way, how to get to the dining room, aqua zone or somewhere else between two large buildings - you have to guess yourself. Information plates are already available on site, but there is no auxiliary information in the housings.
Aqua zone, and that is covered: at the entrance, we are greeted with blue towels without words.
Turning my head to the right, I see the fruits that should be by standards, at least for lunch and dinner, these are bananas and oranges, and here's a note: you can only buy them. Laughter and laughter. I remind you, the hotel is 5*.
The premises of the aqua zone in reality do not correspond to the picture on the website. There is very little lighting, the water in the pools is yellowish. In the double rooms, there are repeated falling out of tiles, where a person should sit, which is dangerous, because in humid conditions it is very easy to injure yourself and get an infection.
Having planned to stay at the hotel for 6 nights, we understand - so what? we go the very next day after check-in, because it's terrible.
After contacting the reception and saying that we were leaving tomorrow, we were not even asked what the matter was and what happened, as any hotel administrator who is interested in the customers and the interests of the vacationer would do.
In fact, we lose money for one terrible night in the hotel, and a fine for an early check-out?
travel, in the amount of accommodation, the cost of one night per room.
Having put forward a reproach that the hotel does not meet the stated conditions, does not have the appropriate service and food, which should be 5* times the hotel (and even 4*), we are told - we have such rules. That is, the fact that the hotel robs and fools people with a concept that is not really - these are their rules, so we pay a fine.
As it turned out, there are many people like us who want to leave immediately. This is a standard procedure, in one day at the reception we observed 4 conflicts of approximately this nature.
When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest.
Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
After receiving the room key card after 14:00 they tell you - 6th floor. That is, how to get to the sixth floor, who will help deliver things, as it should be in a 5* hotel - unknown.
Next, after entering the room, which has been cleaned in a hurry and has an inappropriate aesthetic and orderly arrangement for a 5* hotel, we immediately call the reception. We call the first time, the second, the third and finally the fourth time - they answer us.
I ask the hotel administrator to come to confirm the condition in which we receive our room and to clarify whether it is definitely 5*. Answer: "Okay. "
After 1 minute, a frightened maid runs into the room and is willing to do anything to avoid receiving a complaint. But how will the maid affect the management of the hotel?
I will immediately note that the load for 1 maid is an entire floor. It's a lot. And the fragile, frightened woman is simply torn between work.
But the question was different - an invitation to the administrator's room, to explain why a room in a 5* hotel looks like a 3* hotel.
The maid would definitely not help us, and by the way, the maid is almost the only person in the complex who understands that something needs to be done for the guest. It does it quickly, flexibly and without questions. However, the maid is not responsible for the management and charter of the hotel, and is not responsible for "anyhow, made room". Is the administrator not with us? appeared
Further, listening, we hear nav? the irritating sound of the generator, which was present almost all the time (at night as well).
Then we go to lunch.
The range of food is not small, but the dishes taste absolutely fresh and unprocessed, sometimes there are hints that the products are not fresh.
WARNING! Summer, July, fruit for breakfast, lunch and dinner - apples. Apples and all. 5* hotel. It's a shame. The walls in the canteen (because it is not a restaurant) are tattered, the tablecloths have puffs, and it is time to change the cherry napkins from the USSR to modern ones. The legs of the chairs and tables are dirty, in some parts of the floor food is stuck, not fresh. Drink glasses with a yellow tint, although intact, but their color already indicates either poor washing or the need for replacement. They did not look at anything else, because the nerve cells left the body faster and faster. By the way, how to get to the dining room, aqua zone or somewhere else between two large buildings - you have to guess yourself. Information plates are already available on site, but there is no auxiliary information in the housings.
Aqua zone, and that is covered: at the entrance, we are greeted with blue towels without words.
Turning my head to the right, I see the fruits that should be by standards, at least for lunch and dinner, these are bananas and oranges, and here's a note: you can only buy them. Laughter and laughter. I remind you, the hotel is 5*.
The premises of the aqua zone in reality do not correspond to the picture on the website. There is very little lighting, the water in the pools is yellowish. In the double rooms, there are repeated falling out of tiles, where a person should sit, which is dangerous, because in humid conditions it is very easy to injure yourself and get an infection.
Having planned to stay at the hotel for 6 nights, we understand - so what? we go the very next day after check-in, because it's terrible.
After contacting the reception and saying that we were leaving tomorrow, we were not even asked what the matter was and what happened, as any hotel administrator who is interested in the customers and the interests of the vacationer would do.
In fact, we lose money for one terrible night in the hotel, and a fine for an early check-out?
travel, in the amount of accommodation, the cost of one night per room.
Having put forward a reproach that the hotel does not meet the stated conditions, does not have the appropriate service and food, which should be 5* times the hotel (and even 4*), we are told - we have such rules. That is, the fact that the hotel robs and fools people with a concept that is not really - these are their rules, so we pay a fine.
As it turned out, there are many people like us who want to leave immediately. This is a standard procedure, in one day at the reception we observed 4 conflicts of approximately this nature.
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• 12
Reading guest reviews about the hotel's shortcomings, I wanted to believe that this is only an exception to the rule. But in fact, the hotel has completely neglected itself... We were accommodated in a room that was probably cleaned in the pre-Christmas period. At the reception, they replied that they could not help.
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Reading guest reviews about the hotel's shortcomings, I wanted to believe that this is only an exception to the rule. But in fact, the hotel has completely neglected itself...
We were accommodated in a room that was probably cleaned in the pre-Christmas period. At the reception, they replied that they could not help...
Karl, there is nothing they can do to help...
I add a photo with a dirty cowroline, a ton of dust, a mattress with someone else's hair and dust...
Unfortunately, the weekend is ruined.. .
We were accommodated in a room that was probably cleaned in the pre-Christmas period. At the reception, they replied that they could not help...
Karl, there is nothing they can do to help...
I add a photo with a dirty cowroline, a ton of dust, a mattress with someone else's hair and dust...
Unfortunately, the weekend is ruined.. .
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• 7
Let's start with the fact that he comes to Skhidnitsa every year. They rested in Respect and Kyiv Ruse. Objectively, the territory is cool green, the playground is also great for children, the water park is also satisfied, the room was given in the new building on the 10th floor - clean and nice, renovation is ongoing, but not critical, there was no hot water at all, probably because of the large number of vacationers .
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Let's start with the fact that he comes to Skhidnitsa every year. They rested in Respect and Kyiv Ruse. Objectively, the territory is cool green, the playground is also great for children, the water park is also satisfied, the room was given in the new building on the 10th floor - clean and nice, renovation is ongoing, but not critical, there was no hot water at all, probably because of the large number of vacationers . The dining room has a large selection of dishes, but there is no coziness like in a beehive. These transitions from one hotel to a new one by elevator, where someone gets on each floor and to the old hotel, are stressful.
It wouldn't matter, you can't find fault with these moments, but the children started to have a fever and signs of rotavirus infection appeared. We were tormented all night, the next day I turned to the reception desk with the demand that I want to go home, because it is not possible to get 1 more night and they started telling me that my payment has not been made. How can a hotel accommodate people without full payment? Nonsense.
And in the end, they removed the fine in the amount of UAH 700 and we left in despair, because it was not our fault that the children were poisoned.
It's sad that customers are not valued. And the children dripped in the infectious department for 3 days...
For the first time, they returned from Skhidnytsia without recovery.
It wouldn't matter, you can't find fault with these moments, but the children started to have a fever and signs of rotavirus infection appeared. We were tormented all night, the next day I turned to the reception desk with the demand that I want to go home, because it is not possible to get 1 more night and they started telling me that my payment has not been made. How can a hotel accommodate people without full payment? Nonsense.
And in the end, they removed the fine in the amount of UAH 700 and we left in despair, because it was not our fault that the children were poisoned.
It's sad that customers are not valued. And the children dripped in the infectious department for 3 days...
For the first time, they returned from Skhidnytsia without recovery.
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• 22
The hotel is famous for its spa. Where has it been seen that SCHEDULED repair of the water supply system is carried out during the opening hours of the center? As a result, it was simply closed for a sanitary day (((Staff at check-in did not say a word about it, from all the information available - a small announcement at the front desk.
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The hotel is famous for its spa. Where has it been seen that SCHEDULED repair of the water supply system is carried out during the opening hours of the center? As a result, it was simply closed for a sanitary day (((Staff at check-in did not say a word about it, from all the information available - a small announcement at the front desk.
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• 12
The hotel is under construction - accordingly, there is a lot of construction dust and dirt in the air, unpleasant odors after welding... dirty windows and balconies (they have glass) the staff does not wash. Lots of construction equipment - hustle and bustle. The staff is unfriendly, they treat vacationers disgustingly (“they would have left as soon as possible”), there are always some minor inconsistencies, a lot of vacationers, a queue all around.
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The hotel is under construction - accordingly, there is a lot of construction dust and dirt in the air, unpleasant odors after welding... dirty windows and balconies (they have glass) the staff does not wash. Lots of construction equipment - hustle and bustle. The staff is unfriendly, they treat vacationers disgustingly (“they would have left as soon as possible”), there are always some minor inconsistencies, a lot of vacationers, a queue all around.
From the pros - delicious food, well-groomed territory of the hotel.
From the pros - delicious food, well-groomed territory of the hotel.
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• 11
Second time visited this hotel. The first time was in the winter of 2020, everything was very pleasant. I was with my 11 year old daughter. Clean room, nice maid, delicious food, a lot of entertainment for the child. Expensive, but the money spent was not a pity. We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.
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Second time visited this hotel. The first time was in the winter of 2020, everything was very pleasant. I was with my 11 year old daughter. Clean room, nice maid, delicious food, a lot of entertainment for the child. Expensive, but the money spent was not a pity.
We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.000 UAH) in two weeks. The room was terrible, the closet doors didn't close. There were stains on the furniture, stains from glasses, the carpet was flooded with tea and coffee, cleaning every other day, bedding and towels were changed on demand, cosmetics were put in every other time and not laid out beautifully, but thrown into the sink. I even took a photo of this horror. All the staff are angry, the maid said complain to the reception. A week later, the manager said that they would fix the closet for us and dry clean the carpet. Grandfather came to fix the closet and said that he could not fix it, the same grandfather came to clean the carpet and also said that he would not clean it. 5 days before the end of our holiday we were offered to change the room. It was cleaner, but with construction noise, we decided not to change our room and get at least in silence.
It's a shame that they built such a cool hotel in such a wonderful place, the prices in the hotel are cosmic, and the cleanliness and service are two points.
We decided to come here in the summer. In August, I arrived with my husband and daughter, it would not be comfortable in a standard room of our company, we rented a suite (98.000 UAH) in two weeks. The room was terrible, the closet doors didn't close. There were stains on the furniture, stains from glasses, the carpet was flooded with tea and coffee, cleaning every other day, bedding and towels were changed on demand, cosmetics were put in every other time and not laid out beautifully, but thrown into the sink. I even took a photo of this horror. All the staff are angry, the maid said complain to the reception. A week later, the manager said that they would fix the closet for us and dry clean the carpet. Grandfather came to fix the closet and said that he could not fix it, the same grandfather came to clean the carpet and also said that he would not clean it. 5 days before the end of our holiday we were offered to change the room. It was cleaner, but with construction noise, we decided not to change our room and get at least in silence.
It's a shame that they built such a cool hotel in such a wonderful place, the prices in the hotel are cosmic, and the cleanliness and service are two points.
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• 8
Traveled with my husband and 4 year old daughter. The price includes accommodation, 3 meals a day, spa services, hydromassage, internet, parking. Free consultation of three doctors. They were satisfied. Sea of impressions. Design, service, cuisine, atmosphere, medicine - all at the highest level! We are thinking of coming! Thanks everybody!.
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Traveled with my husband and 4 year old daughter. The price includes accommodation, 3 meals a day, spa services, hydromassage, internet, parking. Free consultation of three doctors. They were satisfied. Sea of impressions. Design, service, cuisine, atmosphere, medicine - all at the highest level! We are thinking of coming! Thanks everybody!
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• 27
It was the worst vacation ever in Skhidnytsya. The hotel is under construction, which no one warned about, if you are going for peace and quiet, choose another hotel. If after the procedures you want to sleep during the day, you are unlikely to succeed, the noise is even with the windows closed. The hotel does not care about all this, no reactions.
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It was the worst vacation ever in Skhidnytsya. The hotel is under construction, which no one warned about, if you are going for peace and quiet, choose another hotel.
If after the procedures you want to sleep during the day, you are unlikely to succeed, the noise is even with the windows closed. The hotel does not care about all this, no reactions. Like, if we didn’t move out earlier, then we liked everything, although we spent the whole week asking us not to make noise for at least 3 hours for a child’s daytime sleep, but we were fed breakfast and, like, resolving the issue, they didn’t even think about any compensation.
For the kind of money that these "5 stars" take, the ratio is at best 3. In addition, they brought the infection when they put leeches (by the way, even if you paid for them in advance, you may not get the entire amount, but the remains in muddy water that did not stick to the neighbor according to the procedure).
In general, we do not recommend this hotel to anyone who wants a good rest and treatment.
If after the procedures you want to sleep during the day, you are unlikely to succeed, the noise is even with the windows closed. The hotel does not care about all this, no reactions. Like, if we didn’t move out earlier, then we liked everything, although we spent the whole week asking us not to make noise for at least 3 hours for a child’s daytime sleep, but we were fed breakfast and, like, resolving the issue, they didn’t even think about any compensation.
For the kind of money that these "5 stars" take, the ratio is at best 3. In addition, they brought the infection when they put leeches (by the way, even if you paid for them in advance, you may not get the entire amount, but the remains in muddy water that did not stick to the neighbor according to the procedure).
In general, we do not recommend this hotel to anyone who wants a good rest and treatment.
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• 26
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