Жахливий готель, що не відповідає своїй вартості та позиціонуванні Terrible hotel that does not live up to its value and positioning

Hotel "Three sons and a daughter", which strangely positions itself as a a seven-star complex is a spoiled vacation, disappointment and a wide range of negative emotions.
When you arrive, it is clear that no one meets you. You just walk in, and go make your way to rest.
Check-in is not earlier than 14:00, this is the standard time for most hotels, so there are no questions here.
After receiving the room key card after 14:00 they tell you - 6th floor. That is, how to get to the sixth floor, who will help deliver things, as it should be in a 5* hotel - unknown.
Next, after entering the room, which has been cleaned in a hurry and has an inappropriate aesthetic and orderly arrangement for a 5* hotel, we immediately call the reception. We call the first time, the second, the third and finally the fourth time - they answer us.
I ask the hotel administrator to come to confirm the condition in which we receive our room and to clarify whether it is definitely 5*. Answer: "Okay. "

After 1 minute, a frightened maid runs into the room and is willing to do anything to avoid receiving a complaint. But how will the maid affect the management of the hotel?
I will immediately note that the load for 1 maid is an entire floor. It's a lot. And the fragile, frightened woman is simply torn between work.
But the question was different - an invitation to the administrator's room, to explain why a room in a 5* hotel looks like a 3* hotel.
The maid would definitely not help us, and by the way, the maid is almost the only person in the complex who understands that something needs to be done for the guest. It does it quickly, flexibly and without questions. However, the maid is not responsible for the management and charter of the hotel, and is not responsible for "anyhow, made room". Is the administrator not with us? appeared
Further, listening, we hear nav? the irritating sound of the generator, which was present almost all the time (at night as well).
Then we go to lunch.
The range of food is not small, but the dishes taste absolutely fresh and unprocessed, sometimes there are hints that the products are not fresh.
WARNING! Summer, July, fruit for breakfast, lunch and dinner - apples. Apples and all. 5* hotel. It's a shame. The walls in the canteen (because it is not a restaurant) are tattered, the tablecloths have puffs, and it is time to change the cherry napkins from the USSR to modern ones. The legs of the chairs and tables are dirty, in some parts of the floor food is stuck, not fresh. Drink glasses with a yellow tint, although intact, but their color already indicates either poor washing or the need for replacement. They did not look at anything else, because the nerve cells left the body faster and faster. By the way, how to get to the dining room, aqua zone or somewhere else between two large buildings - you have to guess yourself. Information plates are already available on site, but there is no auxiliary information in the housings.
Aqua zone, and that is covered: at the entrance, we are greeted with blue towels without words.

Turning my head to the right, I see the fruits that should be by standards, at least for lunch and dinner, these are bananas and oranges, and here's a note: you can only buy them. Laughter and laughter. I remind you, the hotel is 5*.
The premises of the aqua zone in reality do not correspond to the picture on the website. There is very little lighting, the water in the pools is yellowish. In the double rooms, there are repeated falling out of tiles, where a person should sit, which is dangerous, because in humid conditions it is very easy to injure yourself and get an infection.
Having planned to stay at the hotel for 6 nights, we understand - so what? we go the very next day after check-in, because it's terrible.
After contacting the reception and saying that we were leaving tomorrow, we were not even asked what the matter was and what happened, as any hotel administrator who is interested in the customers and the interests of the vacationer would do.
In fact, we lose money for one terrible night in the hotel, and a fine for an early check-out?
travel, in the amount of accommodation, the cost of one night per room.
Having put forward a reproach that the hotel does not meet the stated conditions, does not have the appropriate service and food, which should be 5* times the hotel (and even 4*), we are told - we have such rules. That is, the fact that the hotel robs and fools people with a concept that is not really - these are their rules, so we pay a fine.
As it turned out, there are many people like us who want to leave immediately. This is a standard procedure, in one day at the reception we observed 4 conflicts of approximately this nature.