хорошая пляжная территория, персонал и условия проживания оставляют желать лучшего ! good beach area, staff and living conditions leave much to be desired!

I stayed with my husband in a standard room. The room is very small, there is a side view of the sea, but there is no soundproofing (you can hear every movement of the neighbors), there is no place in the room for drying towels, the window is closed with a mosquito net, so things were dried on the doors, the edges of the bed, etc. On the first day, they discovered that the soap dish was not working, at the reception they said three times to change it, but no one replaced anything. Soap had to be scooped from the soap dish by removing the lid from it. The shower drain did not drain the water as expected, I asked to invite the master - the master came, tried to clean something, but nothing helped. So for 6 days, while taking a shower, we stood stone-deep in water mixed with sand - very nice. Another most unpleasant sight - there are cockroaches in the room and there is a photo of this miracle, if there are any questions! One night it was bad, I wanted to ask for a first aid kit, and the toilet paper ran out, there was no one at the reception, I tried to call the reception - they didn’t pick up the phone! At 10.00 they called back and asked if I called, but it was no longer necessary - pharmacies work from 9.00, papers were found in the toilet at the reception. There was also a moment with a hair dryer, it’s not in the room - it’s not provided for the standard, as it turned out at the reception, it’s not there either, I asked for one change of the reception to give at least some kind of rent - we went to an improved room and gave out a hair dryer - thanks. But the second time, on another shift, they didn’t even try to give a hairdryer, when I asked to take it from another room, they answered me: if you go to the numbers, it will be your problems !!! On the street, the weather is 20 degrees after the rain, you need to dry your head, accidentally went to a nearby hotel to get coffee and asked for a hair dryer there, and what do you think - they gave it to me without any problems! Thank you Ensenada! Richard has a well-equipped beach area (showers, foot washes, sun loungers and beach towels). Also a good restaurant, delicious food, but disappointed with mussels 330 UAH per kg: half of the shells were empty!!! The rest of the dishes we ordered were all good. I would like to add that Richard is in Gribovka, and not in a foreign resort. This is worth considering and do not expect super service, but just enjoy the sea and the beach! But I really want the hotel staff to try to help with questions that have arisen, and the hotel rooms are still brought back to normal by the next season, and the answers to the comments of the guests, to which Richard kindly answers, were implemented, and not just written responses - unsubscribes (realized promisesI did not notice when I lived in a hotel! ). Good luck in the next seasons! I hope that our resorts and hotels will someday be at the highest level!