The hotel will do, but the junior suite is not suitable for staying in it

Written: 19 june 2019
Travel time: 14 — 16 june 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 6.0
Food: 7.0
Amenities: 8.0
I'm usually too lazy to write reviews, but this hotel is worth it to talk about it!
? Booked a junior suite with a sea view for 2 nights, paid in advance. We arrived at about 12.00, the hotel does not have its own parking lot, there is opposite Richard, in another hotel, behind their parking lot in a vacant lot. It costs 50 UAH per day. We waited for the keys to the room after registration, at the reception instead of the 15 minutes promised by the administrators - 1.5 hours, the administrators forgot or ignored us all the time, mowed and apologized all the time. Well, we settled in by 14.00 already well : ) We got a junior suite 35.
? There was a terrible smell of sewage in the room, we hoped that it would disappear. The room is not dirty, the shower is clean, the toilet and washbasin too. Safe - one name. There are no mosquito nets in the junior suite. The heated towel rail and towel hooks are located directly above the toilet. They are shabby. the cheapest. Extractor in bathroom not working.

? The bed is white and clean. The towels are washed, but 2 white bath towels are stained with go * nom and blood, and someone's snot was not washed off on one. I don't know what impressed me even more that some "gentlemen" gave a shit about the snow-white bath towels or that these towels were left for the use of other guests. I took it to the reception, they apologized again and brought clean ones. We left our things in the room, closed the windows and left.
? The beach is very good. Sun loungers and umbrellas are included in the price, everything is new and clean, the mattresses are comfortable. On the beach, a young and strong man is in charge of everything, who carefully monitors the order.
? I liked the dinner at the restaurant, cooked delicious, fresh food, rural service. But the restaurant itself needs to be thoroughly washed and washed textiles, the white tables are very dirty, the pillows are greasy and stained, the curtains are torn and dirty. I liked the way the girl sang, it looked beautiful against the backdrop of the sea and sunset.
? They returned to the room in the evening to sleep, tired from the road. But when they opened the door, they were taken aback, there was an unbearable acrid stench of sewerage in the room. We opened the door to the balcony, it became easier, but it is better not to use the bathroom or breathe there. There are no mosquito nets on the windows, but the living creatures did not fly to us. Due to the unbearable stench from the bathroom, the windows had to be left open, and around 11.30 pm we found out that junior suite number 35 overlooked not only the "sea", but also a rural open-air disco with drunken teenagers. But we are in the village of Gribovka - at the best resort in Ukraine, so we had to choose either to suffocate from the stench from the sewer or sleep to the sounds of a rural disco! For me, of course, there was no longer any talk of sleep, but when the neighbors turned on the air conditioner at about one in the morning, we found out that the outdoor unit from their air conditioner was not working and was hanging on our balcony right above the bed, it began to “rumble” very, very loudly, vibrate and drin-drin-drin like a tractor, it seemed that the wall in the room would collapse. Then even the husband woke up, despite an enviably sound sleep in any situation. I had to get up, get dressed and go down to the administrators, I really wanted to sleep.

? After listening to me, the administrators, in general, already knew everything very well, once again automatically apologized and....That's it! Fuck that's all! They promised that they would now go and ask the neighbors not to use the air conditioner.
? After another hour, at about 02.30 am, the air conditioner continued to work, and already the drunken visitors of the disco were already in the trash, they decided to compete who would scream louder. Meanwhile, the stench from the bathroom intensified. I got dressed again and went to the reception to ask if the girls were comfortable there. And what are they going to do about the stink and roar of the broken neighbor's kondeya. I listened again to indifferent sorry and defiant ignorance, for some reason I was standing there in the middle of the night, angry, tired from the road, and they continued to go about their business, and I was still standing... Then another guest came down from the room opposite, he also had problems , the girls switched to him and began to apologize habitually. I informed the administrators that in the morning we would leave this miracle hotel, let them prepare a refund for 1 day, to which they answered me: okay, but we won’t return the money! Not allowed by the hotel rules! But if you don't like it with us, you can tell one of our founders using the link on the piece of paper! In general, everything became completely clear. I decided to go to sleep in the car, but I didn’t go, it was far and scary to go there.
? In the morning I wrote a letter on the link on the piece of paper from the reception. And the manager contacted me via Viber, apologized again, and as compensation offered to move to another hotel nearby, it is cheaper, but it doesn’t stink there and they don’t complain about the noise. We didn't have a choice, we agreed. The other hotel did not stink and the neighboring condo did not hang on our balcony, because there was no balcony. In general, we liked it there. The difference in the cost of living was promised to be returned to the card within 10 days.
In general, if you are not embarrassed by the pungent stench of the sewer and the roar, then everything is fine. It probably doesn't stink in all the rooms. I also saw happy guests. But the fact that having taken payment in advance without the possibility of a refund, we were settled in a room called a junior suite not suitable for being in it, not to mention sleeping and relaxing. And when we returned to Kyiv, they still called by phone 4 times, to find out if we liked it, the first time I tried to explain, but when they started calling me already 2.3, and 4 times as if nothing had happened with the same question - it's full ****. Here I am writing, and you decide for yourself whether we liked it, since you care so much. I didn’t take pictures of dirty towels, they were replaced and okay. But after a hellish night and communication with helpless administrators, I decided to capture what kind of "sea view" from the junior suite, flowing slurry from the walls, peeling fittings and a lying stick with protruding nails on the 3rd floor. near the stairs on the way to the rooms.

Unfortunately, the smell and sound in the photo cannot be conveyed, it would have been cool! All I can say about staying at the Richard Hotel is that it was humiliating.
Translated automatically from Russian. View original