Долгожданный отпуск long-awaited vacation

We recently returned from a vacation, which we planned and paid for in March, we came to the hotel for the second time. Two years ago, we liked everything very much, so we got together again. Family of 11.7 adults and 4 children. We flew with Aeroflot, IL-96, the food on board was average, no frills (when compared with Turkish Airlines), they have an order of magnitude higher service and food, they also flew back with Aeroflot, the landing was terrible, we thought we would not sit down. We arrived at the hotel somewhere at 10.30, the rooms were given only at 14.00. The reservation was two rooms with a sea view and two rooms with a side sea view, before there was a wasteland on both sides of the hotel, but now if you stand facing the hotel , then two more hotels were built on the right side, on the first and second lines, but we got a room with a view of the neighboring hotel, at night I open the balcony, because the children don’t want to sleep with air conditioning, it’s cool outside. The first three nights of our stay, around 5.30-6.30 in the morning, three garbage trucks arrived at a nearby hotel (each picks up certain garbage), accompanying their arrival with an air sound signal. My daughter jumped up on the bed and sobbed, the feeling that the train was honking in the ear, we saw how people opposite from the balconies threw the contents of the minibar into the car. At the hotel reception we were told that the garbage trucks are municipal and they cannot solve our problem, saying that the Turkish driver is just joking!! ! At 5-6 o'clock in the morning!! ! Yes, I’ll also note that we settled in rooms not far from each other (I previously asked about this in an email to the hotel), because the child goes to his grandparents in the room. And in order to solve the problem with the garbage truck, we were offered a room in another building, in order for the child to move from one building to another, you need to use two elevators and go through the reception or the same room but with a surcharge of 16 euros per day, we explained to them that garbage trucks this is not our problem, since the hotel cannot solve it, why do we have to pay extra for the same room (believe me, it’s not about money), the manager at the reception, they explained to us that he was the main METIN BESIM, he was just boorish, waving his arms and yelled, said that nothing would change us, the guest service, and our hotel guide Olesya Rudenko, they were afraid to confront him, but humanly they can be understood, they are afraid of losing their jobs! Only thanks to Elena, who works at the reception, and a written complaint to Tez Tour, our problem was solved, the garbage trucks stopped humming! In general, the problem was trifling, as it would seem to many, but we were honestly confused on emotions, the hotel guide did not help us, none of the employees even saw the owner of the hotel, we were all afraid of the miserable manager, in general, if a more serious problem arose, complain no one there!! ! By the way, garbage dumps have not stopped unloading and will not stop. Sea views and side sea view, they come up for you when you check in! And so the hotel is decent, the territory is compact, but very comfortable, the food in the restaurant is very varied and tasty, for breakfast juices, milkshakes! The beach is very good, there are a lot of sunbeds, the entrance to the sea is probably the best in the Side region, the Luna Park for children is a pleasure, and adults had fun like children! The hotel is good, but a fly in the ointment in a barrel of honey, yet caught. Have a nice holiday everyone. Yes, Teza's representative at the hotel, Olesya, apparently only sits there to sell excursions. Have a nice rest, the sea is already very warm!! !