Хороший отель, пляж близко, воздух чудесный, но интернет только в лобби Good hotel, close to the beach, wonderful air, but internet only in the lobby

We rested without children at the MAYA WORLD hotel in September. Tours were ordered through a tour agent TUI. We flew with the I Fly airline, everything is fine, in the normal mode. No delays or delays. The flight back was moved 10 hours ahead, which we were notified by the Moscow travel agent TUI 3 days in advance. We were even happy about this, we extended our stay for another half a day in such a beautiful place. The hotel is new, the room is good. True, the towel was changed to us once in 11 days. The food is good. Meat, grilled fish, poultry, vegetables of all kinds, delicious pastries, desserts, ice cream, fruits, drinks. We took the wine once, we did not like it and we did not order more. They didn't take beer either. Non-alcoholic drinks in assortment. The tea is especially good. Some dishes are very spicy (soups are all spicy), I don’t know how the children ate it, but boiling water is freely available and I think modern parents have found a way out.
Bars on the beach, hotel and pool are open. You can also dine on the beach, the assortment is of course less than in the hotel restaurant, but you didn’t go hungry. A lot of children. Animation during the day: aerobics and games on the beach, children's disco in the evening and events in the amphitheater - every day. Late in the evening they organize an exit disco for those who wish, but this is a fee of $ 10. Children's disco is a separate spectacle. The girl so disposed the children to herself that they would see her during the day and run from their parents to her with the words “when the disco”. We were lucky, we got to the evening show TURKISH NIGHT twice. The hotel staff is very friendly and it can be seen with the naked eye, they constantly replace each other, everyone is very helpful.
But not all vacationers are as lucky as we are. We witnessed an unpleasant scandal, Russian tourists who also came from Tui, two women aged 50+ with vouchers for an economy room settled in the back room of the amphitheater in a wrecked room. We were outraged by the behavior of Tui hotel guides. They did not take any measures, moreover, they openly giggled at the vacationers, who really lost their nerve from the ongoing mockery against them. Tui at this time was very excited about the assortment of the bar. During the scandal, they did not put in a word. The women were already starting to scream, and the guides were off to the side enjoying drinks and biscuits. For 11 days they did not take any action.

Tui hotel guides don't know their guests. They are not interested in how they rest, what requests, complaints, wishes. They care about three meals a day and bars. How much I watched their work, so much I was convinced of this. We ran exactly at nine and for breakfast to a restaurant, then to a bar, lunch to a restaurant, to a bar and a run for dinner and the whole working day is over, and the most interesting thing is that people get the transfer time to the airport or on an excursion only after they leave the hotel, the question arises - why do they sit there all day with their blue pants?
We took a tour. They also didn't ask how our trip went. A tour operator called us from Moscow and asked how our vacation was going, if everything was in order and they warned us about all the changes in our tour, and the hotel guides didn’t have time for them. Even when we asked about the fact that we received a message about the postponement of the flight, there was no reaction, neither the names were asked of us, nor the number of residence. The hotel staff at the reception were more interested in our affairs than the Tui hotel guides, in general, the host of Tui in the person of Bakhtiyar Reis and Leyla Yusuf is one big minus.