Отвратительно все! Everything is disgusting!

Good afternoon! My name is Marina, today 05/16/2019 I flew with my girlfriend to Turkey, the village of Kyzylot (Side region) to the ELYSIUM ELITE HOTEL & SPA 4 *. Previously, I have repeatedly flown to Turkey, only the tour operator was AnexTour. This time we chose a tour through the agency "Let's go with us", a representative named Carolina. When choosing a hotel, she said that ELYSIUM ELITE HOTEL & SPA 4 * is a good, recently reconstructed hotel. Ok, we bought the tour. Today, as soon as they arrived, they remembered her words, apparently the concept of "good" is different for everyone. In total, this is not a hotel, but a barn, which I do not understand by what international standards they have been awarded the title of "hotel", and even 4 stars. There is dirt everywhere, there is literally no food, the tables are empty for breakfast, the taps in the room are broken, there is no hot water, sockets are hanging, the smell is disgusting, towels are not given out to the beach. I can’t understand what self-respecting tour operator generally works with such a trough? Is TEZTOUR already at the JOINUP level? I also called the host, where they accused me that it was my own fault, that if I want to change the hotel, I have to pay a fine and an additional payment. Ago, I understand that you don’t care where you send tourists, the main thing is that the money is spinning, but are rating and reputation really not important to you at all? Upon arrival, I will write you a complaint, a complaint to the National Committee of Finance and to protect consumer rights.