Question about hotel Holiday Area Farm Resort 5*
Current tours to this hotel
Get the best price from travel agents
Ask a Question
Ask a question
Related question «Hotel selection»
Choosing a decent hotel in Kemer
I ask for help with knowledge and information on the Kemer hotel. 06/16/2012 purchased a tour for 2 persons. to the hotel Naturland Vacation Club in EcoPark/Country, tour operator Coral Travel, 10 nights, departure from Rostov-on-Don on June 19, 04 am. The price of the tour is 51,700 rubles (approximately $ 1,570). Information about this hotel looked only in the Coral Travel prospectus, proposed by the travel agency, where everything is beautiful and good. Later I got acquainted with the HORRIBLE reviews of tourists about this hotel. Today, June 17, he wrote and handed a letter to the director of the travel agency, in which he indicated that this hotel had a lot of negative reviews and the information on the tour operator's website and in the prospectus did not correspond to reality. Asked to refute the reviews or change the hotel. What else to do in this situation and can you recommend a good hotel in Kemer
Translated automatically from Russian. View original
Subscribe
Answers • 23
I will add some of my wishes for the hotel. The main sea and a beautiful place (mountains, pine trees), clean rooms and normal food. Animation and entertainment is not necessary, the opportunity to surf is better. Our age is 50 and 40 years old, we love to wander around and learn new things. Of the negative reviews for the above hotel, the most vulnerable for us is unsanitary conditions and the poor condition of the rooms (mold, broken equipment, dirt, etc.), especially in Country.
Like
You like
answered 12 years ago
I'm afraid I won't be able to change the hotel! Or you will have to pay 50% of the cost of the tour as penalties. Are you wrong about surfing??? The sea and waves (or rather, their absence) in Kmeren allow you to do this! And by the way, just today I read a new review of this hotel on another site. If you're interested, I'll send you the link!
Like
You like
•
1
answered 12 years ago
Yes, please share the link. Surfing is very good where I live (Yeisk, Krasnodar Territory), and there it's just a hobby or something else for movement. According to reviews, I asked the authors to send the numbers of vouchers, orders, so that the travel agency or tour operator would not refer to the intrigues of competitors. But so far no one has sent anything
Like
You like
answered 12 years ago
What do you mean by "asked the authors to send the numbers of vouchers, orders"? Reviews will never be a reason for rebooking a tour, because. - they are a subjective phenomenon. I'll look for the link now!
Like
You like
•
1
answered 12 years ago
I read thanks. It is strange that the author accuses tourists that they demand for their money what is indicated in the advertising booklets of tour operators and on the website of the hotel itself. Now, if the travel agency gave me all the real information about this hotel, then yes, I agree that the choice is conscious. And so it draws on fraud and the provision of deliberately false information.
Regarding the reviews, it is clear that they are subjective, but after all, according to tour operators and travel agencies, they are often written by people who have not been to these hotels, and here the facts of the opposite are needed.
Regarding the reviews, it is clear that they are subjective, but after all, according to tour operators and travel agencies, they are often written by people who have not been to these hotels, and here the facts of the opposite are needed.
Like
You like
answered 12 years ago
There is an article in the Law of the Russian Federation "On Protection of Consumer Rights" that provides for liability for providing knowingly false or distorted information when concluding a contract. But these facts will be proved only in court. First, you must draw up a written claim against the TA, submit it in accordance with the rules specified in the law, and then, depending on the response received, you can apply to the court to protect your rights. But from experience (at work) I tell you that it is very difficult to prove in court EXACTLY WHAT information was provided to you at the agency. As the saying goes, "You can't sew words into action"! That is why for many years I trust my vacation and the choice of a hotel only to myself!
Like
You like
•
1
answered 12 years ago
I don’t know what the number of rooms is in Naturland, but the territory is beautiful, large. Just a chic park! Being close, we constantly went for a walk in it.
Like
You like
•
1
answered 12 years ago
Naturland got pretty pissed off, everyone writes about it. You can change the hotel, we did it without penalty. But only replace, not refund the full amount.
Like
You like
•
1
answered 12 years ago
When we were in it in May, Coral Travel offered us to change the hotel on the spot, so they are unlikely to refuse to do it right away (but this is of course only my opinion) The hotel is terrible, all the negative reviews are pure truth, and not the intrigues of competitors who lived next to us in it, a woman after a trip sued her agency that sent her there, do you need it? I advise you to decide everything before arrival.
Like
You like
answered 12 years ago
Pay attention to the price of the tour indicated by the topikstarter: 1570 dollars! Total! So much now is a very average 4 *! Kemeri hotels of the HV-1 level in the "burning" version cost that much for 1 person (for example, Champion Holiday Village HV-1). If you stick three or 4 stars on Naturland, you get a very decent option! (all the same, everyone is relocated with a surcharge to Aqua, on 1 line). I think the Turks have such a business - they only sell Country, and they move to Aqua on the spot!
Like
You like
•
1
answered 12 years ago
And by the way, for the money you can't buy a good hotel for 10 nights now! Even 4*.
Like
You like
•
1
answered 12 years ago
we lived in Aqua for free without additional payment, since the rooms we bought in the Country were not ready for occupancy, in Aqua there is poor sound insulation and you can hear, You can hear the neighbors very much. this hotel does not even deserve three stars, this is confirmed by hotel guides who try to eat anywhere but not in it :)) So 4 ka is the same option for someone. There ends the roll and tea and coffee regularly, what else we can say that the hotel does not even correspond to such a small price.
Like
You like
•
1
answered 12 years ago
Everything is clear, we will know! Only now you can’t buy anything for that kind of money! I myself was in a similar situation at the end of May, when I accidentally found out (a week before departure!) That my new hotel had not opened (I booked on March 9). Even then, nothing decent could be bought for my 1300 dollars! Naturland also came into my field of vision then, I did not dare to climb high from the beach with the child. I had to pay a decent extra for a really good hotel, and even Tez tore off a fine of 40 bucks from me for rebooking the tour, as if I had not completed the hotel :))
Like
You like
•
1
answered 12 years ago
There is a good trio in beldibi - Rama Hotel, entry from the pier, it is illuminated at night.
Like
You like
answered 12 years ago
It was not possible to change the hotel. A representative of Coral Traval from Rostov-on-Don replied that there were no grounds for an official written response. Claims from tourists are accepted only upon their arrival at the hotel. So let's go for the facts. If anyone has experience with this kind of thing, please share.
Like
You like
answered 12 years ago
Well, for example, we had this: we wrote a statement to the hotel guide and we were offered another hotel, but this happened after a week of stay.
Like
You like
answered 12 years ago
As I understand it, you wrote a letter to the guide who worked at the Hotel where you were brought from a tour operator?
Like
You like
answered 12 years ago
Yes, each hotel has a guide attached, he sends your application by fax to the hotel in his office.
Like
You like
answered 12 years ago
It is very interesting to know how things really are there? is it so bad? Call upon arrival.
I had a rest in Forest in 2009 (in an interesting position), and now I would like to take my two-year-old daughter there - has everything really changed there in 3 years. Friends rested a year ago, first bought Country-on-site changed to Forest and, in principle, were satisfied.
I had a rest in Forest in 2009 (in an interesting position), and now I would like to take my two-year-old daughter there - has everything really changed there in 3 years. Friends rested a year ago, first bought Country-on-site changed to Forest and, in principle, were satisfied.
Like
You like
answered 12 years ago
We rested 5 years ago and this year in May, these are two big differences. In principle, the funicular worked without problems with us, only peacocks, chickens and horses from the zoo. Animation in May was rather weak, but now they seem to have begun to put on a show. The food in May was terrible, I think it hardly got better. a week ago, the upper slides started working. So if the darkness of the Forest rooms and possible problems with food are not scary, I think no one will write anything new, but I would look for another hotel in your place, so as not to spoil the memories of the last successful vacation in this hotel.
Like
You like
•
2
answered 12 years ago
Recently returned from Naturland Vacation Club in EcoPark/Country. I'll try to post a detailed report soon. Just a couple lived nearby, who was also in an interesting position, only four years ago. In general, we liked to live in Katri and wander around the territory. Who is interested in pure sea and food quality, then you need to look for another hotel.
Like
You like
•
1
answered 12 years ago