Question about hotel TUI Magic Life Masmavi 5*
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Why do you sell tickets to Fun & Sun Jacaranda Club & Resort 5 * and upon arrival in Antalya with small children, you refuse to check into the hotel due to the lack of
Upon arrival in Antalya, we were shocked by the fact that there were no places at the Fun & Sun Jacaranda Club & Resort 5 * hotel, so we were taken to Side Club Magic Life Jacaranda Imperial 5, And there were a lot of such couples with children. What are your customer fraud schemes?
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Answers • 9
Write better from whom you bought the tour, the name of the office, the address - this will be the best punishment for them and a lesson for you ... it will be more abruptly pretensions upon arrival !!!
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answered 11 years ago
What lesson are you talking about? Sells, most likely, TUI. Overbooking during the season is a common thing, these hotels are of the same category, you can’t prove anything. Most likely, there is a clause in the contract that it is possible to change the hotel without downgrading the category. There is only one way to avoid overbooking - to book a hotel personally (without the help of TO / TA).
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answered 11 years ago
But you still write that they say, “thuye,” and such and such a TA, by the way, it doesn’t even fit in your head how to replace a hotel like that, because now I specifically asked the representative of my TA: some nonsense said , for 14 years this has not happened, thank God, ...... we don’t work with this one, but with coral, pegasus and teztur and others we try not to have anything to do with regards to trips to Turkey ....
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answered 11 years ago
The TA representative is lying 100%. Overbookings happen in the season for everyone and always. Coral is exactly the same. And Teza happens to be, they themselves once went to the Amaru Club of Marines instead of Sapphire with them, by the way, THANK YOU very much, it is much more expensive.
And so that you "fit in your head" :) and not blindly believe "representatives of your TA" - read any of your contracts. Just read, and do not look diagonally :) There will definitely be a clause that TO has the right to change the hotel.
I repeat that the guarantee to avoid this is only direct booking.
And so that you "fit in your head" :) and not blindly believe "representatives of your TA" - read any of your contracts. Just read, and do not look diagonally :) There will definitely be a clause that TO has the right to change the hotel.
I repeat that the guarantee to avoid this is only direct booking.
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answered 11 years ago
And we don’t like to read contracts, it’s easier to complain later!
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answered 11 years ago