Absolutely do NOT recommend

Written: 13 july 2018
Travel time: 24 june — 8 july 2018
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 1.0
Cleanliness: 5.0
Food: 1.0
Amenities: 7.0
I never write reviews because I think there are pros and cons to everything. But not in this case. The hotel has a good material and technical base. Luxurious villas, slides on the territory, swimming pools, show programs.... but all cross out. . . KYRGYZ !!!! ! It was them who were recruited as Russian-speaking staff. Everywhere. From cleaning to the kitchen. The kitchen is disgusting. It is impossible to order food for small children. They do not understand the elementary things: what are cheesecakes, casseroles, that children should not make spicy soup.... The level of their competence is such that the administrator at the reception does not know what time the show starts, whether the piano will sound today, which is 2 meters from it, etc. 5 a-och cards of restaurants are declared.... Don't believe!!!! ! This is one room with bad furniture, which works today - Italian, tomorrow - fish, and so on. No restaurant entourage - canteen canteen. With questionable cuisine and poorly dressed, dumb waiters who can't cook a single dish. The spa area offers about 10 types of massage. Don't believe! There is a Thai and a second. Which is the same, regardless of the name and specialist, and is the closest thing to an aroma massage with olive oil. Massage techniques have never been heard of here. There are not enough seats for the show. People occupy a table for 1.5 hours. For 14 days only one!!!! ! once they gave non-junk fish (salmon) and shrimp. Kids club. He is. But it doesn't work!!! ! No children's programs, no entertainment. It opens twice a day for 1 hour, where the animators, tired of Narzan with chipped lips, draw or glue with the children planted at the table. And in the evening, disco on stage. It's amazing how a good hotel can be ruined by a bad staff. I do not advise. Very bad aftertaste.
Translated automatically from Russian. View original