Это не 5-ка It's not a 5

We arrived at 5 am. Check-in went without problems. Without any surcharges, we immediately received 2 keys to the room in the central part on the 2nd floor. The room itself is quite spacious with a huge loggia overlooking the pool. This is a plus. The safe in the room was closed. Nobody gave him a code. The Turk, who settled in the room, poked different combinations of numbers, blocking it completely. He threw up his hands, turned around and left. This is the level))) The room was 2+1. There were no towels or linen or slippers for the extra bed. Later we learned that on the phone (there are 2 of them in room) there is a magic number 0 (a call to the reception), which later had to be used more than once. After the call, another Turk came (who, by the way, did not understand either Russian or English) unlocked the safe and put the code 1234, without letting him choose it himself))) On that day, I had to call three more times. TV glitched. Call-came replaced. No underwear. Call. Have brought. No 2nd sheet. Call. They brought it again. But damn.... it's 5 stars. I came to rest, not to solve all these misunderstandings. It makes no sense to describe cleaning, since it is absent, as such. I'm not clean, but here even she strained me. They did not give out slippers for everyone, sand from the street is constantly being dragged into the room with shoes. There is dirt under the bed, no one cleans it. For the sake of appearance, they waved a mop, took out the garbage, and that was it. Time left 2 dollars for a tip. We returned to the room. They took 2 dollars, they didn't even take out the garbage. We laughed for a long time /))) I didn’t leave it anymore. After cleaning the next day, for some reason, they took a set of linen. Didn't leave a new one. Didn't call 0. On the flight of stairs, between the floors, there were bales of new linen. I went to take it myself, with a margin. Fuck everyone))) There is also a kettle, sugar and milk powder in the room, but there is no tea or coffee. And there is nowhere to take it in stickers either. Only tea was met in bags in the restaurant on the second floor. Food is a separate issue. You won't leave hungry though. . . Queues everywhere and limited stock. In short, the principle is this - who did not have time, he was late. As for 5 stars, this is unacceptable. In a sufficient number of only fruits, salads, sweets. No queues, only defrosted semi-finished products and french fries. Every trip to the main restaurant is a game of roulette. 20 minutes before the end of breakfast, almost nothing. But that's not all. Another challenge is to find a free table. They seem to be there, but no one is in a hurry to clean them up. As a result, you stand with plates among the dirty tables and think where to stumble. Next, go look for cutlery. It is a separate task to find a plug, they are in a special shortage there. In short, tin. As for alcohol. It is enough, and there is imported, high-quality, expensive. But no one will offer it to you. The bottles are hidden under the counter. Who knows, requires. They pour without problems. None of the bars have a wine list. Is it 5 stars? Although no, once I met in a bar, near the main pool. He jabbed his finger at the title, but they don't care. They pour whatever they want. sometimes it’s so bad that it’s impossible to drink. Their standard cocktails are Sex on the Beach and Pina Colada. They are basically poured to everyone. The rest is done reluctantly, hinting at a tip. For quality cocktails and spirits, it is better to go up to the second floor of the main restaurant. You can also ask for normal coffee there. Few people know about it. No one from the waiters will offer you wine for dinner. If you want, go to the counter and order yourself. Is it 5 stars? Refrigerators have still water. Powdered juices are rare in vending machines. sometimes put in bags in the refrigerator with a note, do not take a lot, this is for children. pipets)))) You can crush the children themselves with fresh orange juice. Free, but again the queues. I waited for my own, the glasses ran out, I went for the glasses, there are no more oranges. Again, how lucky. Sometimes there is no queue. If you are traveling for more than a week, then you still have a chance to one day experience real service as it should be. To do this, you need to sign up a day before your visit to one of the restaurants of your choice (Turkish, Mediterranean, Italian), which are located on the banks of the river. Everything is free and very tasty, polite helpful staff. An outlet can be said in their catering system. The only problem is getting there. Registration at the reception from 9-00. We arrived at 8:30. It's already a turn. Come at 9, they may not be able to sign up for the next day. And on the front, in 2-3 days, they don’t write down in principle. Is it 5 stars? Some kind of scoop. This is about the negative. Everything else is pretty good. Huge, very beautiful area. Animators work with both children and adults, they do not let you get bored. The pools are clean. Everything seems to be fine here. But. . . yet again. The kids club is for children under 12 years old. Those who are 13-16 where to go? With small ones they are not interested already. Adult animators on the same darts or shooting from the air do not take up to 16 years. As for the beds. In general, there are enough of them at the pools and on the beach by the sea. But in view of the mentality of our citizens, who throw their towels on them early in the morning, while they themselves go about their business, everything is not so simple. The hotel staff does nothing about it. In other hotels, towels are simply collected by the staff. Everyone here doesn't care. Yes, you can still rent bicycles absolutely free of charge. But again, in view of our mentality (and offhand, 90 percent of people from the former USSR rest here), many bikes are taken away to their bungalows and hidden for the entire period of rest. Tin))) Maybe the review turned out to be too negative, but in fact everything is not so bad. All of the above concerns my view of things. The kids will love it here for sure. . If you are going on vacation without children, then this is definitely not the place for you. And most importantly, this is not a five and the price tag must be appropriate !! !