Question about hotel Kleopatra Moon Suit Hotel 3*
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Where to complain about the tour operator's deceit and the disgusting quality of services provided at the hotel?
Where to complain about the tour operator's deceit and the disgusting quality of services provided at the hotel?
Translated automatically from Russian. View original
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Answers • 9
If there are all documents (contract, payment receipts, photos) .. Then I would start with a claim ..
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answered 5 years ago
Did the tour operator get scammed? or you did not think that you took from a travel agent? According to the latest press reports, JOIN has been fined for cheating tourists!!!
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answered 5 years ago
https://zakonius.ru/obrazec/pretenziya-k-turoperatoru Read ... As an option .. for the Russian Federation .. but you can see a sample of the claim. Good luck!
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answered 5 years ago
See what the claims are. What exactly did not suit you in the hotel - the work of representatives of TO or hotel staff? If the hotel itself claims, then there is no point in complaining, unless you write a review on the relevant resources so that other tourists know what they can expect. And what is the deception? is there any evidence ... there are a lot of points, but as practice shows, there are not so many levers of influence on TO, unfortunately. In Ukraine, the same join up, so much has been written about him, but people still buy his tours, and then angrily shout that they were thrown, the flight was delayed, and so on.
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answered 5 years ago
1. Claim directly to the travel agency
2. If it did not take effect, a statement of claim to the court.
2. If it did not take effect, a statement of claim to the court.
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answered 5 years ago
Unfortunately, it is not indicated what the deception of TO was.
moy_contakt ___ "If there is a complaint about the hotel itself, then there is no point in complaining, unless you write a review on the relevant resources so that other tourists know what they can expect."
Apparently, TS belongs to the category of vacationers who do not read reviews before purchasing a tour. Otherwise, he would hardly have chosen this hotel. Reviews about him do not stand up to criticism .. Purely hypothetically, the vehicle should have known in advance where he was going. Most likely, he “pecked” at a tempting price tag and as a result received “cheese in a mousetrap”.
moy_contakt ___ "If there is a complaint about the hotel itself, then there is no point in complaining, unless you write a review on the relevant resources so that other tourists know what they can expect."
Apparently, TS belongs to the category of vacationers who do not read reviews before purchasing a tour. Otherwise, he would hardly have chosen this hotel. Reviews about him do not stand up to criticism .. Purely hypothetically, the vehicle should have known in advance where he was going. Most likely, he “pecked” at a tempting price tag and as a result received “cheese in a mousetrap”.
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answered 5 years ago
I read the reviews on this hotel, it's a real nightmare. What can I say, before buying a tour you need to read the reviews. I don’t know the price at which the tour was bought, but I know for sure that the quality cannot be cheap.
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answered 5 years ago
