For the price that was for this hotel, everything is quite good. The hotel is dirty, but inexpensive. The agent picked this hotel for us, but it suited us. We were immediately settled, although some people were waiting for the settlement. For 8 days our room was not cleaned, although it was good in itself.
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For the price that was for this hotel, everything is quite good. The hotel is dirty, but inexpensive. The agent picked this hotel for us, but it suited us. We were immediately settled, although some people were waiting for the settlement. For 8 days our room was not cleaned, although it was good in itself. The hotel area is quite normal, the area is beautiful, the central part of the city. But in the rooms and in the corridors, dirt and debris could not be removed for weeks. The sea is normal, the beach is normal, but there are cigarette butts on the beach, not really cleaned. Of course, the food could be better, but for this price it is normal, although not super. The Internet was, but they constantly knocked out the light, then sometimes they had to walk to the 5th floor, because the elevator did not work. If it's cheap, then you can go, if it's expensive, then it's not worth it.
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My vacation is limited to certain dates, and the only hotel that was free on days convenient for me in Turkey was this one. It would seem that three stars, everything is included, there will be no difficulties... but everything turned out to be wrong. The hotel itself is small, so in the season when there are many tourists, the owners lodge guests in neighboring houses and hotels.
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My vacation is limited to certain dates, and the only hotel that was free on days convenient for me in Turkey was this one. It would seem that three stars, everything is included, there will be no difficulties... but everything turned out to be wrong.
The hotel itself is small, so in the season when there are many tourists, the owners lodge guests in neighboring houses and hotels. In the main building you need to come only to the restaurant and the bar.
We were accommodated in the second building, located about 500 meters from the main one. It's uncomfortable, but you can survive. Further worse.
The rooms are not cleaned. At all. Not to mention the change of washing accessories, bed linen and towels. Guys, I understand that we were evicted to a neighboring house, but if you take it to your own hotel, then be kind enough to provide appropriate service!
Dirty not only in the rooms, but also in the lobby. Do not wash glass doors, windows, nothing.
The faucet is leaking. We talked about this several times to the administrator, and guides, and other employees of the hotel, there is no result.
At night, the lights are turned off everywhere, which also turns off the air conditioner. Waking up in the middle of the night from the heat is par for the course here.
Might be unlucky with the view from the balcony. We've seen the city and the gym. No greenery, water and other signs of a resort. But this is different for each room. The worst thing happens in the dining room (restaurant or whatever).
From the buffet one name. All food is given out (a special person puts a small portion of food on each plate).
There are very few places at the tables, so we often had to eat standing up or sitting to the side on a sunbed by the pool.
The dishes are not washed.
Constantly ends one thing, then another. For example, there may simply not be enough boiling water (only instant coffee from bags) or forks. Carrying missing items or products can take a very long time or not be brought at all.
Products are not fresh. Every day someone poisoned himself with rotten cheese, then with three-day-old cottage cheese.
The bar operates randomly, without a schedule. It also always ends up with something.
The icing on the cake is that you have to stand in a long line to get your breakfast, lunch or dinner. Officially breakfast at the hotel starts at 8 o'clock, but by this time the staff is just starting to prepare food. You will have to stand in line for an average of 30 minutes. The time of arrival at the dining room does not affect the number of minutes of waiting.
While standing in the next queue, we found out that we were very lucky. So, in the main building of the hotel there is no hot water and no TVs. Air conditioning does not work for everyone. Saying anything to the staff and trying to fix it is useless.
I advise you to avoid this hotel. It is better to pay extra, but live in normal conditions, and not endure bestial treatment of yourself.
Have a nice holiday.
The hotel itself is small, so in the season when there are many tourists, the owners lodge guests in neighboring houses and hotels. In the main building you need to come only to the restaurant and the bar.
We were accommodated in the second building, located about 500 meters from the main one. It's uncomfortable, but you can survive. Further worse.
The rooms are not cleaned. At all. Not to mention the change of washing accessories, bed linen and towels. Guys, I understand that we were evicted to a neighboring house, but if you take it to your own hotel, then be kind enough to provide appropriate service!
Dirty not only in the rooms, but also in the lobby. Do not wash glass doors, windows, nothing.
The faucet is leaking. We talked about this several times to the administrator, and guides, and other employees of the hotel, there is no result.
At night, the lights are turned off everywhere, which also turns off the air conditioner. Waking up in the middle of the night from the heat is par for the course here.
Might be unlucky with the view from the balcony. We've seen the city and the gym. No greenery, water and other signs of a resort. But this is different for each room. The worst thing happens in the dining room (restaurant or whatever).
From the buffet one name. All food is given out (a special person puts a small portion of food on each plate).
There are very few places at the tables, so we often had to eat standing up or sitting to the side on a sunbed by the pool.
The dishes are not washed.
Constantly ends one thing, then another. For example, there may simply not be enough boiling water (only instant coffee from bags) or forks. Carrying missing items or products can take a very long time or not be brought at all.
Products are not fresh. Every day someone poisoned himself with rotten cheese, then with three-day-old cottage cheese.
The bar operates randomly, without a schedule. It also always ends up with something.
The icing on the cake is that you have to stand in a long line to get your breakfast, lunch or dinner. Officially breakfast at the hotel starts at 8 o'clock, but by this time the staff is just starting to prepare food. You will have to stand in line for an average of 30 minutes. The time of arrival at the dining room does not affect the number of minutes of waiting.
While standing in the next queue, we found out that we were very lucky. So, in the main building of the hotel there is no hot water and no TVs. Air conditioning does not work for everyone. Saying anything to the staff and trying to fix it is useless.
I advise you to avoid this hotel. It is better to pay extra, but live in normal conditions, and not endure bestial treatment of yourself.
Have a nice holiday.
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• 6
The hotel does not deserve any of the stars. Here, no one needs you, neither your tour operator, nor the hotel guide, nor the hotel management, nor the staff. Everyone knows everything: about unsanitary conditions, about gross violations of the conditions of rest, but they just watch from the side until you accept and leave them all alone.
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The hotel does not deserve any of the stars. Here, no one needs you, neither your tour operator, nor the hotel guide, nor the hotel management, nor the staff. Everyone knows everything: about unsanitary conditions, about gross violations of the conditions of rest, but they just watch from the side until you accept and leave them all alone... Scandals, trials, calls home and requests for help here every day 2-3 times a day This is just what we have seen and experienced ourselves. And now in essence:
1. Settlement from 1 to 6 hours (we waited from 23.10 to 05.00)
2. The rooms are not cleaned (we washed ourselves). Hot water may not be available. The light turned off too. The toilet broke, the repair was only 2 days later. Unsanitary conditions are absolute and complete, there are cases of illness in children and adults (stomatitis, lichen, food poisoning), there are documents from the clinic. WI-FI is WEAK and catches not everywhere and not always.
3. The queue for the same food for 7 days (lunch and dinner are almost the same, there are almost no fruits, or you may not get it). There are not enough places for all tourists. They ate somewhere: by the pool in chaise longues, at the bar, in the lobby))).
4. The bar worked as it wanted, we did not use it)), but the guys said that there was only vodka. And whiskey, gin, rum quality is very similar to burnt vodka.
5. Animation was 1 time with us, after our scandal with the Tez tour.
Children's slides are turned off, playgrounds, etc. no.
6. Photos of the hotel do not correspond to reality, we can send photos and videos of the real person of the hotel with trash cans))
There are only a couple of pluses: the center of Alanya, a magical beautiful beach, sun loungers have become free from 1.07)), there are many entertainments, restaurants, clubs nearby! ))
1. Settlement from 1 to 6 hours (we waited from 23.10 to 05.00)
2. The rooms are not cleaned (we washed ourselves). Hot water may not be available. The light turned off too. The toilet broke, the repair was only 2 days later. Unsanitary conditions are absolute and complete, there are cases of illness in children and adults (stomatitis, lichen, food poisoning), there are documents from the clinic. WI-FI is WEAK and catches not everywhere and not always.
3. The queue for the same food for 7 days (lunch and dinner are almost the same, there are almost no fruits, or you may not get it). There are not enough places for all tourists. They ate somewhere: by the pool in chaise longues, at the bar, in the lobby))).
4. The bar worked as it wanted, we did not use it)), but the guys said that there was only vodka. And whiskey, gin, rum quality is very similar to burnt vodka.
5. Animation was 1 time with us, after our scandal with the Tez tour.
Children's slides are turned off, playgrounds, etc. no.
6. Photos of the hotel do not correspond to reality, we can send photos and videos of the real person of the hotel with trash cans))
There are only a couple of pluses: the center of Alanya, a magical beautiful beach, sun loungers have become free from 1.07)), there are many entertainments, restaurants, clubs nearby! ))
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• 9
People! We are now in this terrible hotel. Do not agree to go here for any money! Even for free! I am now, of course, on emotions, but I will try to describe everything objectively. 1. The hotel has problems with compliance with sanitary standards: they do not clean the rooms. We have been here since June 13, asked several times to clean the room.
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People! We are now in this terrible hotel. Do not agree to go here for any money! Even for free! I am now, of course, on emotions, but I will try to describe everything objectively.
1. The hotel has problems with compliance with sanitary standards: they do not clean the rooms. We have been here since June 13, asked several times to clean the room. Only yesterday a guy came with a dirty rag and a 1.5 liter bottle of an incomprehensible greenish liquid, sprinkled the floor, smeared it with a rag and collected pebbles at the threshold with a piece of toilet paper. That's all the cleaning. This is how they wash the floor in Turkey. He came 8 days later after a complaint in support of tourists in Turkey (before that, the staff at the reception asked a young man Aslan, a hotel guide, his name is Musa-reactions 0). After this "washing" the room stank of sewage. I went to the reception and asked for a bucket of clean water and a clean rag to wash the floor. They said there is nothing. Cleaning is just like this and there will be no other. Go complain wherever you want. Aired in the room for 2 hours. The stench has disappeared, the dirt remains.
2. Hairy men stand at the food distribution, I don’t know what nationality they are, but the hairiness is increased. They don't have hats or gloves. So all their wool flies into your plates. Watch carefully what you eat.
3. Plates, forks, spoons are dirty, there are few of them, not enough for everyone, we bought disposable dishes in a hardware store and eat from them.
4. The range of food offered is so meager and tasteless that you have to eat in local cafes. As a result, we spend a large amount of money that we planned to spend on excursions on food. If you don’t arrive at the hotel for food distribution half an hour in advance and don’t stand in line and don’t get into the top twenty, then you won’t have enough tomatoes and cucumbers, only parsley and onions, boiled green beans and broccoli will remain. From salads, carrots and peas with mayonnaise or ketchup have been given for 8 days now. Meat in the form of chicken legs was given 2 times after people began to complain en masse to their travel agencies and local staff. Of fruits, only watermelon is given, 2-3 pieces per hand. Bread is often scarce. And all this despite the fact that none of the vacationers piles up mountains of food for themselves and does not come up for a supplement, because everyone understands that there is a shortage of food and, moreover, one does not want such a quality supplement. In the morning there was not enough milk, the child ate cereal with water.
5. Buy something in the evening (yogurt, for example, for a child) and put it in the refrigerator so that it is not possible to feed the child in the morning, due to the fact that there is no refrigerator (mini-bar) in the room. Although it was stated in the offer from the tour operator. Accordingly, there is nowhere to cool the water. Also missing is the advertised TV.
6. The floor around the pool (on which everyone walks from the street to their rooms) is regularly cleaned with a hose, and all this dirty water flows straight into the pool. The water periodically turns green and the bottom is covered with mud and pebbles. Then chemistry is poured at night, by morning the water becomes clear.
7. Towels are not changed in the room. We got tired of begging for toilet paper, we bought it ourselves.
8. The elevator in our building does not work. There are 5 floors in the building. Not all are young and frisky, there are pensioners with grandchildren. On our third floor, they can't catch their breath.
9. Wi-fi catches in the room only at night.
10. Mold in the shower.
And now for the good:
1. We have a large three-room suite, the furniture is good, the beds are comfortable, the bed is clean, the balcony is large. That's all.
The sea is close, the sea is cool, clean, refreshing, the beach is clean, there are toilets and fresh water. But this does not apply to the hotel.
Why did I write in the title "shame on the hotel and tour operator"? Yes, because the hotel is really shameful. A tour operator should be simply ashamed to send HERE their tourists.
For comparison, we rested last year in Thailand for about the same money in the 3 * Baumancasa department in Phuket. It was great there!
I demand to take away all the stars from Kleopatra moon suit and stop selling tours here.
1. The hotel has problems with compliance with sanitary standards: they do not clean the rooms. We have been here since June 13, asked several times to clean the room. Only yesterday a guy came with a dirty rag and a 1.5 liter bottle of an incomprehensible greenish liquid, sprinkled the floor, smeared it with a rag and collected pebbles at the threshold with a piece of toilet paper. That's all the cleaning. This is how they wash the floor in Turkey. He came 8 days later after a complaint in support of tourists in Turkey (before that, the staff at the reception asked a young man Aslan, a hotel guide, his name is Musa-reactions 0). After this "washing" the room stank of sewage. I went to the reception and asked for a bucket of clean water and a clean rag to wash the floor. They said there is nothing. Cleaning is just like this and there will be no other. Go complain wherever you want. Aired in the room for 2 hours. The stench has disappeared, the dirt remains.
2. Hairy men stand at the food distribution, I don’t know what nationality they are, but the hairiness is increased. They don't have hats or gloves. So all their wool flies into your plates. Watch carefully what you eat.
3. Plates, forks, spoons are dirty, there are few of them, not enough for everyone, we bought disposable dishes in a hardware store and eat from them.
4. The range of food offered is so meager and tasteless that you have to eat in local cafes. As a result, we spend a large amount of money that we planned to spend on excursions on food. If you don’t arrive at the hotel for food distribution half an hour in advance and don’t stand in line and don’t get into the top twenty, then you won’t have enough tomatoes and cucumbers, only parsley and onions, boiled green beans and broccoli will remain. From salads, carrots and peas with mayonnaise or ketchup have been given for 8 days now. Meat in the form of chicken legs was given 2 times after people began to complain en masse to their travel agencies and local staff. Of fruits, only watermelon is given, 2-3 pieces per hand. Bread is often scarce. And all this despite the fact that none of the vacationers piles up mountains of food for themselves and does not come up for a supplement, because everyone understands that there is a shortage of food and, moreover, one does not want such a quality supplement. In the morning there was not enough milk, the child ate cereal with water.
5. Buy something in the evening (yogurt, for example, for a child) and put it in the refrigerator so that it is not possible to feed the child in the morning, due to the fact that there is no refrigerator (mini-bar) in the room. Although it was stated in the offer from the tour operator. Accordingly, there is nowhere to cool the water. Also missing is the advertised TV.
6. The floor around the pool (on which everyone walks from the street to their rooms) is regularly cleaned with a hose, and all this dirty water flows straight into the pool. The water periodically turns green and the bottom is covered with mud and pebbles. Then chemistry is poured at night, by morning the water becomes clear.
7. Towels are not changed in the room. We got tired of begging for toilet paper, we bought it ourselves.
8. The elevator in our building does not work. There are 5 floors in the building. Not all are young and frisky, there are pensioners with grandchildren. On our third floor, they can't catch their breath.
9. Wi-fi catches in the room only at night.
10. Mold in the shower.
And now for the good:
1. We have a large three-room suite, the furniture is good, the beds are comfortable, the bed is clean, the balcony is large. That's all.
The sea is close, the sea is cool, clean, refreshing, the beach is clean, there are toilets and fresh water. But this does not apply to the hotel.
Why did I write in the title "shame on the hotel and tour operator"? Yes, because the hotel is really shameful. A tour operator should be simply ashamed to send HERE their tourists.
For comparison, we rested last year in Thailand for about the same money in the 3 * Baumancasa department in Phuket. It was great there!
I demand to take away all the stars from Kleopatra moon suit and stop selling tours here.
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After reading the reviews about this hotel before the holidays, I did not believe it, I thought they were saying that the hotel was bad. As it turned out, no. In the preface, I’ll say that I never rested at 5 *, only 3 *, once in Amsterdam 4 *, i. e. I'm not a spoiled tourist, but even I'm shocked. To begin with, when I arrived from the airport, I waited for half an hour when they would check me in, there were no receptionists.
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After reading the reviews about this hotel before the holidays, I did not believe it, I thought they were saying that the hotel was bad. As it turned out, no. In the preface, I’ll say that I never rested at 5 *, only 3 *, once in Amsterdam 4 *, i. e. I'm not a spoiled tourist, but even I'm shocked. To begin with, when I arrived from the airport, I waited for half an hour when they would check me in, there were no receptionists. After waiting for someone from the staff (not a receptionist), I was taken to settle in an apartment a block away from the hotel. This is not an apartment - it's a barn in which the doors to the balcony did not close, the room itself was disgusting. The next day I was transferred to Cleopatra, the room seemed to be okay, BUT my shower was broken, the handles from the bedside tables too, and when I approached Nurgul (receptionist), she told me: "End of the season, you understand that no one no longer wants to work. " Then I had a battery on the door and the door squeaked terribly, they replaced the battery very reluctantly and not immediately.
Food is the worst. Lines with plates that form half an hour before meals. If you're 20 minutes late, you'll only get pasta and rotten plums. The meat was given in portions of one spoon, cooked not tasty. I have been poisoned twice from this diet. Complete unsanitary conditions. Cats are jumping all over the canteen. The waiter puts on a glove with which he takes the dishes and strokes the dog with the same glove. Taking the plates, he sticks this plate in the face of the cat. Cats are free to enter the room where food is stored (to the right of the reception, the room on which "Management" is written). When I asked the bartender to give me sugar (the tea that was there was impossible to drink without sugar), he did not even give me sugar, but said that it was not his duty. Water was given in cups, hermetically sealed, but also limited. In the morning, water was put out and it was instantly taken apart, because. every time you come to the bar to take water, the bartender is indignant that you often take water. Once a waiter took a glass of water from me with screams and shouts that I drink a lot of water. And this despite the fact that in 12 days I did not drink a glass of beer (there is no wine there at all), I missed a bunch of lunches and dinners, because. took many excursions.
Reception. These rude workers were constantly absent there. To pick up the key after the beach, you just have to wait for them for half an hour, because. none of the other workers wants to give you your key. All hotel employees are terribly rude. Lots of cockroaches in the rooms.
For 12 days they never cleaned the room. There were holes and stains on the bed. The most terrible hotel ever.
Service and food cannot be compared with Marmaris. It feels like two different countries. Wouldn't recommend this barn hotel as a budget getaway
Food is the worst. Lines with plates that form half an hour before meals. If you're 20 minutes late, you'll only get pasta and rotten plums. The meat was given in portions of one spoon, cooked not tasty. I have been poisoned twice from this diet. Complete unsanitary conditions. Cats are jumping all over the canteen. The waiter puts on a glove with which he takes the dishes and strokes the dog with the same glove. Taking the plates, he sticks this plate in the face of the cat. Cats are free to enter the room where food is stored (to the right of the reception, the room on which "Management" is written). When I asked the bartender to give me sugar (the tea that was there was impossible to drink without sugar), he did not even give me sugar, but said that it was not his duty. Water was given in cups, hermetically sealed, but also limited. In the morning, water was put out and it was instantly taken apart, because. every time you come to the bar to take water, the bartender is indignant that you often take water. Once a waiter took a glass of water from me with screams and shouts that I drink a lot of water. And this despite the fact that in 12 days I did not drink a glass of beer (there is no wine there at all), I missed a bunch of lunches and dinners, because. took many excursions.
Reception. These rude workers were constantly absent there. To pick up the key after the beach, you just have to wait for them for half an hour, because. none of the other workers wants to give you your key. All hotel employees are terribly rude. Lots of cockroaches in the rooms.
For 12 days they never cleaned the room. There were holes and stains on the bed. The most terrible hotel ever.
Service and food cannot be compared with Marmaris. It feels like two different countries. Wouldn't recommend this barn hotel as a budget getaway
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• 14
HOTEL NOT FOR RUSSIAN! WHEN SETTLING THEY LIE THAT THERE ARE NO PLACES, BASHISH 10 EURO THEY DO NOT LIKE ANYTHING. ONLY A FEW GERMANS, KAZAKH AND KHAKHLY. RUSSIANS ARE SET UP FOR THE FIRST NIGHTS IN SOME SHEDS, AND THEN IN NUMBERS FOR SERVANTS. EVERYTHING IS BROKEN: CABINET, ALL SANITARY EQUIPMENT, 1 TOWEL ON THE FACE AND BACK.
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HOTEL NOT FOR RUSSIAN! WHEN SETTLING THEY LIE THAT THERE ARE NO PLACES, BASHISH 10 EURO THEY DO NOT LIKE ANYTHING. ONLY A FEW GERMANS, KAZAKH AND KHAKHLY. RUSSIANS ARE SET UP FOR THE FIRST NIGHTS IN SOME SHEDS, AND THEN IN NUMBERS FOR SERVANTS. EVERYTHING IS BROKEN: CABINET, ALL SANITARY EQUIPMENT, 1 TOWEL ON THE FACE AND BACK. THERE ARE NO FORKS, INSTEAD OF THE TABLECLOTH THE TASPEST COVERS FOR THE BED. WHEN ARRIVAL, THE LEAVING WOMAN SCREAMED: WHERE ARE YOU GOING, UZHASSSS
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We chose a hotel through a tour operator, upon arrival they tried to check us into building C, but we refused because this room was not intended for living. The stench is terrible, unsanitary conditions, cockroaches. They laid it in building A after they paid extra. But this did not change the situation either.
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We chose a hotel through a tour operator, upon arrival they tried to check us into building C, but we refused because this room was not intended for living. The stench is terrible, unsanitary conditions, cockroaches. They laid it in building A after they paid extra. But this did not change the situation either. For 10 days they never cleaned the room, there are either no towels or they are not changed. Nothing to eat, rude staff. And on the last one they also stole money. Teztur did nothing and generally pretended that we ourselves were to blame for this. I will never recommend to anyone. There is no animation, slides do not work, there is no music!! !
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• traveled 6 years ago
Good evening! This hotel does not deserve a single star! I'll start in order: We rested together with my husband in late July-early August 2018. After reading bad reviews, we drove with the idea that people are slandering the hotel and everything can't be THAT bad! Upon arrival, we realized that all the reviews that were written about this hotel are TRUE !!! We arrived at night, tired, because we got from the airport by transfer for 4 hours, upon arrival we were told that there were no rooms available and they took us to check into a completely different hotel nearby called the Glaros hotel, there was simply no strength to figure out why we were not settled in our hotel, the room in which we were settled was simply in a terrible state: Dirty, the bed linen was all stained and smelled bad, the plumbing was barely breathing, the bed had a terrible mattress, after which the whole back ached, there was not even toilet paper (((We didn’t clean it at all, only in the morning when we were at the reception they went down and gave us some money and deigned to get out ((Then we also found a huge COCKROACH in the room !! ! Photo is attached) The air conditioner in the room barely worked, there was always no light ((And despite all this, we are not picky people at all, but even for us it was too much! We asked our guide at the hotel to move us to our room, which we booked, to which we were told there were no places! As we understood, they are relocating everyone to other hotels, because all the tourists complained.
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Good evening! This hotel does not deserve a single star!
I'll start in order: We rested together with my husband in late July-early August 2018. After reading bad reviews, we drove with the idea that people are slandering the hotel and everything can't be THAT bad! Upon arrival, we realized that all the reviews that were written about this hotel are TRUE !!!
We arrived at night, tired, because
we got from the airport by transfer for 4 hours, upon arrival we were told that there were no rooms available and they took us to check into a completely different hotel nearby called the Glaros hotel, there was simply no strength to figure out why we were not settled in our hotel, the room in which we were settled was simply in a terrible state: Dirty, the bed linen was all stained and smelled bad, the plumbing was barely breathing, the bed had a terrible mattress, after which the whole back ached, there was not even toilet paper (((We didn’t clean it at all, only in the morning when we were at the reception they went down and gave us some money and deigned to get out ((Then we also found a huge COCKROACH in the room !! ! Photo is attached) The air conditioner in the room barely worked, there was always no light ((And despite all this, we are not picky people at all, but even for us it was too much! We asked our guide at the hotel to move us to our room, which we booked, to which we were told there were no places!
As we understood, they are relocating everyone to other hotels, because all the tourists complained. But everyone went to the Kleopatra moon Suit Hotel itself.
Now about the most tragic part for me, this is about nutrition ((We are not picky again, I repeat) Also, after reading the reviews that there is not enough food and variety, I thought they were exaggerating))) BUT again everything turned out to be true, to my regret (((It is located this undining place on the street, in the heat, where a lot of cats run around the tables, lick the plates that they don’t have time to clean, there are no cooks, as such, they are served, some guys, “boys from the yard” without hats, gloves, smoke! and at the same time Forks and plates were constantly missing! ! Food for lunch and dinner was: rice, instant mashed potatoes like Rolton and chicken, which was either over-salted, or spoiled, or it was not enough at all! Cucumbers, tomatoes, we rarely saw , because
they quickly ended, there were apples from fruits, which also quickly ended, one of the days there was a watermelon, which also ended quickly, in the bar, apart from beer and local fanta, there was always nothing either. I have every day after eating them, or because of the terrible unsanitary conditions, my stomach hurt, I felt sick. The service staff, if you can call them that, simply laughed at questions about clean dishes, lack of forks, or lack of food. Drinking water! ! was also missing!
Of course, we paid not that much money for the ticket, but at least elementary things, such as: a clean room, light in the room and fresh food should be! The result was a ruined vacation! If it were not for Cleopatra Beach, which was in a convenient location, not far from the hotel and there are many places to walk near the hotel, it would be generally sad.
Summing up: Read the reviews of the hotel you are going to, everything is true! ! don't make our mistakes
I'll start in order: We rested together with my husband in late July-early August 2018. After reading bad reviews, we drove with the idea that people are slandering the hotel and everything can't be THAT bad! Upon arrival, we realized that all the reviews that were written about this hotel are TRUE !!!
We arrived at night, tired, because
we got from the airport by transfer for 4 hours, upon arrival we were told that there were no rooms available and they took us to check into a completely different hotel nearby called the Glaros hotel, there was simply no strength to figure out why we were not settled in our hotel, the room in which we were settled was simply in a terrible state: Dirty, the bed linen was all stained and smelled bad, the plumbing was barely breathing, the bed had a terrible mattress, after which the whole back ached, there was not even toilet paper (((We didn’t clean it at all, only in the morning when we were at the reception they went down and gave us some money and deigned to get out ((Then we also found a huge COCKROACH in the room !! ! Photo is attached) The air conditioner in the room barely worked, there was always no light ((And despite all this, we are not picky people at all, but even for us it was too much! We asked our guide at the hotel to move us to our room, which we booked, to which we were told there were no places!
As we understood, they are relocating everyone to other hotels, because all the tourists complained. But everyone went to the Kleopatra moon Suit Hotel itself.
Now about the most tragic part for me, this is about nutrition ((We are not picky again, I repeat) Also, after reading the reviews that there is not enough food and variety, I thought they were exaggerating))) BUT again everything turned out to be true, to my regret (((It is located this undining place on the street, in the heat, where a lot of cats run around the tables, lick the plates that they don’t have time to clean, there are no cooks, as such, they are served, some guys, “boys from the yard” without hats, gloves, smoke! and at the same time Forks and plates were constantly missing! ! Food for lunch and dinner was: rice, instant mashed potatoes like Rolton and chicken, which was either over-salted, or spoiled, or it was not enough at all! Cucumbers, tomatoes, we rarely saw , because
they quickly ended, there were apples from fruits, which also quickly ended, one of the days there was a watermelon, which also ended quickly, in the bar, apart from beer and local fanta, there was always nothing either. I have every day after eating them, or because of the terrible unsanitary conditions, my stomach hurt, I felt sick. The service staff, if you can call them that, simply laughed at questions about clean dishes, lack of forks, or lack of food. Drinking water! ! was also missing!
Of course, we paid not that much money for the ticket, but at least elementary things, such as: a clean room, light in the room and fresh food should be! The result was a ruined vacation! If it were not for Cleopatra Beach, which was in a convenient location, not far from the hotel and there are many places to walk near the hotel, it would be generally sad.
Summing up: Read the reviews of the hotel you are going to, everything is true! ! don't make our mistakes
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• traveled 6 years ago
The hotel is not even 3*. The ticket was bought for all inclusive, but it turned out to be OFF : ) The first question was with the settlement. I bought single occupancy. At the reception, they put me before the fact, they say they do not have enough rooms and therefore I will be settled with a girl. Somehow I defended my rights, but the mood was immediately spoiled.
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The hotel is not even 3*. The ticket was bought for all inclusive, but it turned out to be OFF : ) The first question was with the settlement. I bought single occupancy. At the reception, they put me before the fact, they say they do not have enough rooms and therefore I will be settled with a girl. Somehow I defended my rights, but the mood was immediately spoiled. I was settled later than it was written in the contract. Settled in a dirty room!! ! Hair and sand on the pillow! The bathtub is also not cleaned from the previous tenants: an overflowing trash can and started bath accessories! I called the cleaners and they cleaned everything in front of me. The balcony door didn't close. For 9 days my room was never cleaned! There was no hot water in the evening. I received the bath towel only on the 4th day. Argument: finished clean! It is useless to leave a request at the reception, they simply ignore it!! ! The attitude towards tourists is boorish! As for food: there was practically nothing! 1-1.5 hours before the end of lunch and dinner, the chicken could end. Cucumbers and tomatoes are in short supply! Their argument: we bought for 200 tourists, but 300 people settled. This is fine? ! Fruit is also a problem! For 3 days we were given only sour plums. Then there were small, not tasty apples. On day 5, a watermelon appeared. But if you do not have time to take from the first batch, then they might not have brought the second. In general, in the hotel every day, one of the tourists quarreled with the staff on certain issues. Wi-Fi in the hotel does not catch. Even at the reception. Every day a joint on a joint! The only plus of this hotel is its convenient location to the sea and a good beach.
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• 19
We stayed at the hotel in July 2018 with a friend. The hotel was recommended to us by a travel agency as a relatively budget option. Reading the reviews, it was a little scary to go there, because they write that there is no food there and it is impossible to live. But when we got there, we didn’t regret for a minute that life turned around so that we got there.
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We stayed at the hotel in July 2018 with a friend. The hotel was recommended to us by a travel agency as a relatively budget option. Reading the reviews, it was a little scary to go there, because they write that there is no food there and it is impossible to live. But when we got there, we didn’t regret for a minute that life turned around so that we got there. We arrived at 7 am. We were immediately greeted by smiling staff, brought water. We didn't have to wait long for check-in either. 30 minutes later we were already in the room. Rooms for 3 * I think are good. The room is clean, spacious, the only negative, yes, they are not cleaned for some reason. But if you go to the reception and ask, they immediately do everything. As for food, we were never hungry. If you come to the end of breakfast or dinner, then yes, there is not much food left and the choice is not large. But if you come to the beginning, then there is enough food. Also, every day from the hotel they take you to a disco, to a very cool Robin hood club, for free. They take you there by bus at 23.00, and at 02.00 they take you back, while you are always accompanied by the hotel staff in the club, responsible for your safety. A big plus is the private beach of this hotel. Cleopatra beach. It is located near the hotel. On the beach, free umbrellas and sun loungers, very clean sea. The center is also not far from the hotel, we went there on foot, it is very beautiful there and there is something to see. In general, I think that for such money, it's very good. Special thanks to the staff, we hope to return again!
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