Далеко не Deluxe Far from deluxe

When choosing a hotel, I was led by beautiful photos and many positive reviews. Well, the hotel itself is really beautiful, but I do not share a bunch of rave reviews.

Well, let's start:

When buying a tour, we paid for the standard Land view, planning to pay for a room upgrade upon arrival, with a sea view (Sea view). They refused to give a direct view of the sea, even with a surcharge, arguing that it was full load, although 5 minutes before that we asked the guide and he said that the load could not be more than 50% at all. With grief, we agreed in half and paid for Sea side view (view of the neighboring hotel and a piece of the sea). At first I liked the room itself, but at night, when everything was quiet, a constant crackling sound began from the supposedly modem (as they say at the reception), it was problematic to sleep.

Taking this opportunity, when guest relay Elvira (Elya) approached us on the beach and asked how our vacation was going, we told her about this problem and she said that she would solve it, but very soon we regretted contacting her at all
The next day, we approached her and reminded her of ourselves (by the way, she didn’t remember us at all, called us by a different name and asked: “How do you like A la carte? ”, In which we have not even signed up yet).
We went with her to the reception, where no one was interested in solving our problem, although they understood it, since the manager simulated a crack, and we also showed them a recording of sounds from the recorder, but he started to drive us away and said: “Come tomorrow, there are no rooms” .
Guest Relation simply translated his words to us and was about to run away, then the husband already insistently and with displeasure asked: “Are you suggesting that we stay up one more night? » After that, numbers appeared from somewhere.
We were taken from the reception to look at the room that appeared and on the way they said that we were not the first of this number (1447) to complain about it, it was already reported that it was problematic. That is, we were initially given a problem number for a surcharge, wonderful. Another girl from the reception said that she did not hear any sound when she got up with us to assess the problem.

By the way, my husband wrote a review on Tripadvisor and the hotel replied to him that they did not understand what was bothering us and generally refuted all our complaints that we were lying. In this manner, they basically respond to all objectionable reviews.

Let's go back to Ela. We had a bit of a taste for the room situation and my husband decided to write a review while staying right there, hoping it would be taken into account. But in fact, we got the opposite effect, which greatly overshadowed the rest of our stay in this hotel.

Judging by Eli's behavior, her task is to go around and ask for a rave review for souvenirs (this is also debunked). But we personally lay on the beach ourselves and asked the neighbors on the sunbeds: “Where did you get these hotel beach bags? ” And they answered us: “They are given for reviews. ” And Elya herself later confirmed this too.
Guest relay is a person who should solve our problems, but in fact, after our truthful feedback, her attitude towards us has changed dramatically. She ceased to be friendly, meeting us at the A la carte restaurant, she felt just an electric cold, without a smile, with a stone face, and also boldly answered our questions. It seems that a person absolutely does not know how to work with negativity, is not empathic, and if she did not help us, she could at least keep her face, but no. This is the first time I see such an attitude towards guests and I am very surprised.
Even before the tour, we were sitting in the lobby, she walked past us and wished us a good day in a voice full of hatred. It would be better if she didn't tell us anything than that.
She helped organize the test for covid, and she said to decide further questions on it yourself, with a Turkish-speaking doctor, these are not my problems. She did not direct us in any way, she answered our questions, standing up to us practically turning away and not looking into our eyes. That is, after our review, she, in principle, ceased to be interested in us, and answered questions with a touch of contempt. This is extremely unprofessional.
It seems that guest relay is needed in order to regulate problems, to be friendly to all guests without exception, but here, if you are dissatisfied with something, they will treat you as if they were taking revenge on you. Why should I write a good review if I didn't like it? A good review must be earned.
In general, our communication with the guest relay does more harm than good.
The main negative attitude towards the hotel was formed because of her.

By number:
Fresh new rooms, cleaning at a good level, the first days the swans were not spun, but then they began to swivel. They left tips.

Cosmetics in the rooms were not replenished for all the time even once. Strange for a 5 * hotel, I meet this for the first time. There are no robes. The minibar is replenished only with water and soda, but this is written in the concept. The claimed UAI is pure zilch, don't be fooled by it. Everything is done locally, imported for a fee. I also read opinions that even if you ask a la imported, then most likely it will be some kind of badyaga, far from the original. But I won’t argue here, since I haven’t tried this supposedly imported all the time, they hide it in every possible way and you need to beat it out if you really need it

The staff in the dining room does not work well. Waiters walk around offering drinks.
Sometimes we were lucky and they approached us, but for 10 days of stay it was 3-4 times at most. As a rule, we were "not noticed". Situation: the waitress walked around serving everyone around us, even those who came later, stubbornly bypassing us. Despite our obvious glances with a request to come up for ordering drinks, she looked at us and seeing this did not fit. When her husband decided to call her directly, she first made a face like “What do you want from me? ". Very unpleasant. There are a lot of locals in the hotel, they are served first of all, then the Germans go, and everyone else is leftover. In the patesserie coffee shop, the service was many times better, there were nice guys from the staff.

Food is a separate issue. The choice of food is very poor, always the same. There are definitely no seafood, let alone sushi (vegetables, not what you think), which they write about here, don’t believe it! There is white fish on the grill, meat is all the same type.
Fruit maximum oranges and apples with watermelons, sometimes there was medlar. Guest relay comment on food: “Well, the crown and not everyone works, but we work - say thank you, that at least like that, ” but something tells me that here and at normal times the choice is small. Do not expect delicacies for sure, and not everyone will like ordinary food.

There is both a gentle entry into the sea and a pier. This is a big plus. The only thing is when there are waves, the water in the sea is noticeably cloudy. The entrance to the sea is sandy, but there were large stones. In general, there were enough sunbeds, but by the second half of our vacation there were very few free ones on the beach, there were more on the pier. At the current load it is tolerable, but in the high season it will be problematic to take places after breakfast. The beach is very small.

By the way, there are also few places on the terrace near the dining room, even in the off season.

At the end of the holiday, we were pleased with the moment when we were going to order 1 kg of bean coffee from Alanya with delivery to the hotel.
But at the reception they offered to bring him personally the next day. Thank you very much for this

Most of all we liked the sea, but this is not the merit of the hotel. We will never come back here and will not recommend Azura Deluxe to anyone.
I never write negative reviews, but this one just couldn't resist.