No service, no food. There is not enough staff, as well as sunbeds.

Written: 2 august 2016
Travel time: 19 — 26 july 2016
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 3.0
Food: 2.0
Amenities: 6.0
Rested in July from 07/19/2016 to 07/27/2016. The flight went smoothly with no delays.
About the hotel.
Upon arrival at the hotel, they did not immediately check in (it was 13:00), they waited until the rooms were "cleaned up". The room was in the main building, in itself not bad, average shabby, but never clean, with a persistent smell of some kind of moldy dampness. This problem was solved by spraying perfume around the perimeter : -). Refrigerator - also known as a mini-bar, did not work initially, they changed it for us after 5 days, after THREE TIMES contacting the reception. The last time was almost obscene, apparently, this stimulated the staff to deign to change it... Cleaning in the rooms is not done... Towels with linen are not changed (tipping encourages staff to only figuratively lay out towels : -) Wi-Fi is available, but pull 1300.1500 people he is poor, therefore, consider that he is not. If you want to check your mail - sit there while everyone is queuing for food or early in the morning ; -)

Well, this is all garbage, we didn’t come to sit in the room, right ? ! : -)
We put up with this and went to show our whitish bodies to the sun.
The territory of the hotel. Pools.
At 14:00 there was not a single free sun lounger around all the pools, there were towels / underpants / handkerchiefs everywhere and other visual signs that the sun lounger was occupied, well, is that also a trifle ? ! This didn’t upset us either, they found a broken one, threw things on it and finally some water... The water in the pool is salty with a persistent smell of chlorine (but chlorine is good, it means it’s clean in the pool : -)) If it gets into the eyes from all these components are very stinging... For this reason, we ended our career with pools and decided to swim in the sea. Yes, if you still want to spend time around the pool and on a sun lounger, I recommend getting up early and going to take them (put towels / shorts / handkerchiefs) because at 9 o'clock there will be no chance to find a free one, or they will be too small. My advice is to get away from the hotel grounds to the lagoon and spend time there. This is if you look at the sea - there is a path along the coast to the left).
Eatery. First dinner. . .
Yes, yes, this is exactly the CANteen, it’s hard to come up with another name (decent)...

That's where the horror overtook us... It looks like a show "battle for food" (both for tables, and for appliances, and for glasses, and for plates). The queues do NOT change depending on what time you go there (at least at the beginning, at least in the middle, at least at the end). The choice of food is just PPC... There are a lot of trays with cabbage, beans, with some kind of incomprehensible slurry, etc. These trays are always full. Chicken / turkey / meatballs are instantly disassembled. I didn’t see meat there : ( Behind all the “sweets” there is a queue for at least 20 minutes. (“Sweets” are pizza, pasta, pancakes / scrambled eggs for breakfast, ice cream, even coffee from the machine in the morning - and then collects the queue ) Drinks in the form of coffee are a cocoa-soapy substance that is not at all understandable in taste, so there is always a stable queue for a cooler with water. Still delicious bread : -)
BUT. . . To eat all this miracle, you need a table (preferably clean) and then a new quest begins - to find it. In an overcrowded hotel, this is extremely difficult to do. At the end of our holiday, we adapted and did it through the manager. . . Otherwise, the waiters were not stimulated. . . Well, we didn't come there to eat, did we? ! : -)
Oh, I forgot about a la carte restaurants - this is a separate issue : -))) You can sign up in advance - the minimum entry was 2 days in advance. We enrolled in fish and Italian....: -))) It's hard to remember without laughing, sorry....So, the hour of X or He has come. We went to look for a fish restaurant on the territory of the hotel - we didn’t find it, we asked at the reception - where is our coveted a la carte restaurant, we were escorted to..... Indoor Bar / restaurant behind the pool closer to the sea (there pizza is also prepared at 16.00. For the sake of interest, they asked that if it is fish, then where is Italian (we should go to it the next day) and what do you think they answered us? it's fishy, ​ ​ and on Sunday it's ta-daaam - Italian! Marketers note ; -) But it's good there, there are clean tables and hope for delicious food : -) And even the waiter comes... But everything is sooo long there. Breaks between serving dishes from 20 to 40 minutes. Many did not wait and left, apparently, to try their luck in the canteen... And those who remained went to the bar counter to refill their own glasses, because they pour you only at the beginning, and then everyone is busy serving dishes. Here. But then there are tables (Clean) : -) And the food is better than STOLOVSKAYA.
About the good - this is an excursion to the Sahara. We went for 2 days, everything was very pleasant. A bit tiring, so think about it if you're traveling with kids. Mountain oasis, landscapes from the window, location for filming an episode of Star Wars (Tatooine), Berbers, Tragladytes, riding jeeps and camels, additionally took quad bikes (40 dinars from the bow), but it was worth it 500-cubic quad and along the dunes of the Sahara for about 30 minutes -40 is unique! What can I say, I even liked the hotel where we stayed for the night - there were few people there and we ate NORMAL FOOD ON CLEAN TABLES!! ! All this, accompanied by an excellent guide, who spoke very interestingly about the history of Tunisia and about its existence at the present time. In general - I recommend!

And don't forget to go swimming in the Laguna. It's really beautiful. There is a fish restaurant for little money. And the entertainment is different: banana / pills / paraglider. You can also rent sun loungers there. And you can get a tattoo : -)
In summary, I will say that the hotel is OVERPOPULATED and there is simply not enough staff to serve such a mass of people with high quality. It doesn't smell like 4 stars there, just like "all inclusive" too... Unfortunately... The vacation is spoiled by negative impressions, but also replenished with positive ones from the Sahara and the Laguna. And the hotel and service - G. . . Strongly do not recommend in season. . .
Translated automatically from Russian. View original