The staff is friendly, understands English and some Russian. Hotel guides are only interested in you if you book tours with them. To the left of the exit, in the corner, there is a scale, you can weigh your luggage for 10 baht.
Some helpful tips. I dined 1 time for comparison in the summer cafe of the hotel - not bad, but the prices are higher than in the Central Festival (basement), the Central beach is very dirty, you can sunbathe, I do not recommend swimming. Swimming - only on the islands. Ferry from the pier for 30 baht one way, speedboat - 200 baht per person one way. It is better to take the ferry on the left side, it will bring you immediately to the Tavan (Taban) beach, there is turquoise water and white sand. The most favorable price for jet skis is on the central beach - 30 minutes of riding for 600 baht. bike rental on the most favorable terms - opposite the Mike shopping plaza. (near boutique with massage). You need a copy of your passport. a fish market where you can buy seafood, your purchases will be prepared there. Leave the hotel, take a tuk-tuk (10 baht). Drive north to the dolphin fountain. Come out. change to another branch, which is to the right of the fountain and to the final stop (tuk-tuk 10 baht). Get out of the tuk-tuk and here it is, the market. Shark 120 baht, shrimp 250 and up, mussels 60 baht, crabs 350 baht and much, much more. Cooking 30 baht, boiled or fried to your taste. For an additional fee, sauce. If you take it with you, then everything will be packed for you.
On the beach street I work stalls with merchants - there you can buy dresses, jeans, flip flops, glasses, hats, and more, more, more, from 100 baht even cheaper than at the night market. Who needs stinkers in the car, they can be bought in the BIG C center (on the second street towards the north), on the second level. At the reception they give a map of Pattaya, use it to navigate. Have a nice rest and positive impressions from the hotel and the city!