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Related question «Travel agencies and operators»
"Servant REBOOK" from Joins - does it make sense?
We booked a tour to Rimini at the end of June, but Italy will definitely not open the border. An advance has been paid. Join now offers the Rebook service with the right to use funds for any tour until 03/31/2021. The timing of the promotion is alarming - until 11.05. In other words, the additional agreement is signed under the conditions of official force majeure (quarantine in Ukraine has been extended until 11.05). Does it make sense to get involved or wait for June and figure it out closer to the official start of the tour?
Translated automatically from Russian. View original
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6 subscribers  • asked 2020-04-305 years ago
Answers  •  19
аватар camomille
I would not do this and waited for TO to cancel the tour
the standard agreement of Join has more lenient conditions, otherwise you will be limited in dates
after the tour is canceled under a standard contract, you should not have restrictions on the use of funds, and so you will undertake to go on a tour until 03/31/21
аватар aholodulkina
Agree. But it can be any tour, including in Ukraine.
It's just that Join "softly" hints that the tour operator's expenses will be withheld during cancellation, and this amount can easily be equal to the amount of the advance. So I decided to consult with the turguru :)
аватар camomille
I understood the trick - you have paid an advance. theoretically, you must pay the full amount 14 days before the expected date of departure. Otherwise, your tour will be canceled and you will lose everything. this is of course bad.
then yes, you have no other choice.
but simply cancel the tour so that you have a debt that you can someday use without a date limit. maybe that can be done? Join's contract states that tours can be returned without penalty in a month. it is clear that no one returns money, but at least without time limits.
аватар aholodulkina
I'm just thinking. I understand the problems of maintenance, I understand that the offer is tempting - in theory, I can use the prepayment to purchase any tour. It's just alarming that in fact, in the conditions of force majeure, I terminate the contract and agree to conditions that are not entirely clear. Legally, such agreements under the conditions of official force majeure are void, especially since the contract is concluded not with the TO, but with the FOP. Perhaps that is why the date coincides with the quarantine end date.
There is time until 11.05. I'll wait for the tour guides to tell you.
аватар moy_contakt
Now no one returns the money, moreover, the TO puts out the fpz which can be equal to 100% of the cost of the tour, and not the advance. It is possible that you will not only lose the advance, but also have to pay extra (friends have such a situation with the tour for June join up). And so, you save this money in hryvnia, and then you can use it like. I knocked down my three tours into one (I transferred the money already paid in full into one tour for September to Egypt. In my case, I did not see the point in depositing
аватар moy_contakt
And I didn’t consider your option to “wait” back in April, when there was no talk for tours in May, June and beyond, and they told me that I would fly to Spain, don’t worry. Noah stood on the fact that without the fpz (otherwise they would not want to) my payment of 30% was transferred to the tour. At that time, I had a March (100% paid) and April payment of 30% tours to Egypt and 30% of the tour to Spain. I blew them all into one. The money was enough to fully pay for the whole family in a great hotel. And now what will be.
аватар moy_contakt
And one more thing because of which I don’t consider a deposit today - the exchange rate. The payment for the Egyptian tours was transferred to me in dollars (at the same rate that I paid), but Spain was recalculated on the day of the transfer at the current dollar rate, since the payment was in Euros, but in any case, at least it was not critically lost on the course. Why is the date 11.05 indicated .... so this is the end date of the quarantine for today, before that it was announced 04.24 ... that is, after the quarantine, force majeure ends, but no one will return the money anyway. In your case, 30% or better has been deposited, as there is not enough money to fully pay for any tour, and they have risen in price well. When everything settles down, use this money for some kind of tour.
аватар aholodulkina
my_contakt, thanks for the detailed answer. Most likely, I will agree with the proposal TO. "Someday the quarantine will end ..." In this case, I have the freedom to choose my future vacation. Or at least its visibility :)
аватар dima_80_
Perhaps you should agree.
аватар Slav_na
And with this service the contract is renegotiated? And what's in the new papers?
аватар aholodulkina
There is no information on the site. They haven't been to the agency yet. That's why I asked for advice - there is not enough data to figure it out at home myself.
аватар Slav_na
aholodulkina,
that is, they offer new conditions without showing any specific papers? strongly!
аватар moy_contakt
A new contract is signed there, in any case, my friends sent the docks through the new mail, because they had to sign them. Your travel agent should tell you all this.
аватар veritasana
Joins? rake, one and the same..
аватар aholodulkina
veritasana, in vain you are so. I have no complaints about Joinin, all trips were successful. Yes, they steal part of the day, but the rest of the organization was on top. Once, due to a broken transfer bus with tourists, the company delayed the departure of the plane from Odessa.
The question was to those who came across this TO proposal and how legally it is true. Too bad I didn't get those kind of comments.
аватар moy_contakt
veritasana, my joins were also on the black list, but when all this garbage with quarantine happened, we sat on our suitcases on March 14, and waited for at least some information about the departure on March 15 at 1 am and silence .. and this is a teztour .... a few hours before departure, they still reported that no one was flying anywhere (it’s good that the flight from the city where we live and the airport is 20 minutes by car). Well, then it started ...... zero info for a long time, while the joins were in touch (my travel agent worked just for a break in those days and says that only for joins there was the fastest and most adequate info, but for other MOT silence and neglect). After, when the question of money arose, the very first answers were from the joins, the most adequate actions were from them, the other TOs went into a scumbag and waited .... for example, TUI only quite recently at least somehow began to decide on tours, and before that he left to quarantine and excuse .... Join has grown in my eyes. I've been so busy with theses..
аватар aholodulkina
I close the topic and share my experience. the money was "frozen" with the right to use until 03/31/21. I did not take risks and used the advance to pay for a tour to a decent hotel in Koblevo. Of course, I could have booked directly on my own, but this way I was able to use the advance for early booking.
Join arranged everything, gave me a voucher and insurance, informed the hotel about the anniversary (a birthday cake and ice champagne were waiting in the room). Not Italy, but in a pandemic, a completely adequate replacement an hour and a half drive from home.
аватар Slav_na
aholodulkina,
HAPPY ANNIVERSARY!!!
аватар aholodulkina
Thanks! To all travelers of the region, endless opportunities for travel!
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