Let's start with the fact that on arrival we were met by a charming girl, Daria, who turned out to be our hotel guide. She helped us check in and guided us around the hotel. I want to note that she was very attentive and helped us throughout our stay!
They settled us immediately, the hotel was not full, so we did not have to wait until 2 hours. This could not but rejoice us! The room is clean, comfortable and big. We had a sea view booked, our room was on the 3rd floor in the main building.
Breakfasts, lunches and dinners were held in the main restaurant. Very tasty and varied dishes, there were always fruits: oranges, apples, cherries, peaches, strawberries. Of course, at the very peak there were a lot of people, but by about the 3rd day, we already understood what time is best to go to a restaurant. For example, it’s better to go to breakfast before 9 am, then you won’t have to queue for drinks and food, and it’s better to go to dinner later, somewhere after 20:00, there are fewer people at this time. Very attentive staff, constantly monitor the cleanliness of the hall, clean the dirty dishes on time.
The hotel area is large enough, its own beach. All sunbeds and umbrellas for guests of this hotel are free. We went to the sea in the morning, as there were always free sunbeds at that time, then we left for lunch so as not to get burned. The sun is very active here, although there is wind, and it seems to be not so hot, but you still sunbathe very much. And then they went to the sea after 16:00, when it was not so hot anymore. All day long, both adults and children are entertained by professional animators. My child played both darts and volleyball, I used to go to water aerobics. And in the evening, be sure to go to the show program. Arrange interesting and funny evenings! We got to Mr. Apollonia, gum club and karaoke.
We recommend this hotel to everyone! I give you a big five!
"-": The beach and the entry into the sea are terrible (especially the industrial landscape with pipes), there is an abandoned hotel nearby, there is nothing to do in the sea without special shoes. A special "trick" of the beach is an icy river, through which it was high time to make a bridge, because. many go further along the beach, where the entrance to the sea is sandy and the water is warmer.
But the hotel guide is rude; she is only concerned with her commissions from the sale of tours and car rentals (prices are space, rentals at the hotel are 30% cheaper). There was a problem with the resettlement of our friends, so she brazenly stated that she was not even going to deal with our issue, and then she didn’t even greet us for 15 days. As a result, the director of the regional representative office directly in Greece solved the problem from Ukraine, there was no guide at all no help. Huge claims against the Join Ap company itself, which sent us. First, the flight from Lviv to Kyiv was postponed, which was reported 2 days before departure, then the flight from Crete to Kyiv was postponed, which was reported the day before departure (who knows, try to find tickets from Kyiv to Lviv the day before departure); planes are terrible. If possible, fly from any other company.
The beach is clean. The fact that there are pipes from the CHPP nearby is aside and there is no smell and smoke. The beach is large, there are never any problems with sunbeds. But the location of the hotel is such that there are almost always waves; for two weeks we didn’t swim twice for half a day because of the high waves, but there is a pool with sea water and it’s very cool.
We rented a car twice and drove around the island. We ourselves went on an excursion to the Palace of Knossos, paid an entrance fee of 6 euros for adults, children free of charge; joined the Russian-speaking excursion on the spot and listened and watched everything they wanted. He left no particular impression. But where you should go is the island of Spinalonga. We drove by car along the autobahn to Elounda (about 80 km), and from there many boats leave (10 euros) - it takes 20 minutes to sail. Everything is perfectly preserved (fortress and buildings), awesome view.
Now, in short, the pros include:
*green area
* swimming pool with sea water
* clean beach, good access to the sea
*excellent cuisine, availability of a / la carte restaurants for free
*beautiful territory of the lobby bar, a large selection of cocktails, excellent service
Cons:
* boorish attitude of the hotel guide
*room for 2 + 1 is absolutely not suitable for a child
* poor cleaning of corridors
*declared diving center, but it really is not; there is only a rental of surfers, catamarans, and you need to go diving separately. who are interested, I can give the coordinates of a diving center with a Russian instructor, who themselves are taken from the hotel.
* a constant wind on the beach, they were saved by sunbathing near the pool or on the lawn under the trees.
*poor Wi-Fi.
The staff is extremely kind and friendly - from receptionists to bartenders and maids. An international team of animators - young people from Germany, Portugal, Bulgaria, Switzerland and Holland - works harmoniously, amicably, cheerfully and "on conscience", offering sports activities and arranging evening shows - programs. Russian animators work only in the club, with children. The son was three times and really praised the interactive and outdoor games that Olya, Nastya and Vladimir conducted... Of the minuses, it should be noted the bad beach, namely the entry into the sea - huge boulders and shallow water (it’s impossible to swim, you have to hobble, injuring your legs) In calm water, the water is sometimes icy, sometimes warm, it’s hard to get used to. It only mixes in a storm. The smell of diesel fuel was felt only once out of ten days that we rested. If you rent a car, then there are many beautiful sandy beaches in the Heraklion area. Everyone praises the beach in the bay in Bali, but we personally did not get there. Vali on the Libyan Sea, however, although it is in the south of the island, it is cold and the wind raises the sand, which "whips" on vacationers, it is not pleasant enough)))
In general, I think that the hotel has much more pluses than minuses and I recommend relaxing there with the family. Young people will not like the lack of nightlife there, after 23-00 it is quiet and calm on the territory.
There is also a large garden and two swimming pools. Swimming pool with and without slides. The beach is pebbly with wooden bridges.
I didn't stay here for long, but it's good here.
Hotel Apolonia Beach 5 is located…. (all this can be read in the description and in any travel agency they will also read and tell you).
Let's talk about people better, though without names. I have a bad memory for names.
An employee of the Labyrinth (or Le Grand? ), who is on duty at the hotel and helps the arriving Russian tourists. Very competent and serious. He talks well about excursions and about the area in general. Solves problems with check-in or, God forbid, with a doctor, if any.
There are two young ladies and one man at the reception desk. One of the young ladies with white hair is working. A little uneducated. I did not like some, it seems quite relevant questions. It's none of her business. I like dark ones better. She seemed kinder and generally better. It was a pleasure to communicate with her, in the sense of contacting on emerging issues. For example, a cable for a laptop. Even though I took it for nothing. Bad internet in the room. If you need internet, you have to go to the lobby to sit. The hall is spacious, you can even dance. There are also cozy corners, for example, there is one with a fireplace.
The lady in the store speaks a little Russian, prefers English. Very nice woman, I bought myself some jewelry there. I also wanted to buy, but spent the rest of the money on the SPA.
In the spa, a woman sat by herself for a secretary. With a view you need you and choose services, and I will do a favor and say something if there are questions.
The manicurist is Greek and a wonderful person. Pro in his field. Does everything right. It's a pleasure to see someone who knows his stuff. There are few of these.
Animator - a girl who leads fitness. Another person who knows what he's doing. It helps to put oneself in order and understand what load is needed for each.
Animators - a couple of girls and one young man in the children's area. It seems that their childhood is playing. These are what you need to work with kids. Lightweight and mobile.
Animators - two young people by the pool in a bar - are animation in different languages, games, lotto... A little rude, but they work well too.
And among the indescribable was a restaurant. The waiters are inconspicuous, so about the food. The food is good. A bit salty for my bland taste. But you can't please everyone, can you? As usual in hotels buffet. Various breads, yoghurts, pasta, rice…. Etc.
A few words about the sea. The sea is normal. Small pebbles on the beach. There are sun loungers and umbrellas.
Now everything seems to be. If anything, contact me, I know - I'll tell you.
I wish you new experiences and a good healthy holiday!
Out of the way hotel - nowhere to go!