Ложка дегтя в бочку меда Fly in the ointment in a barrel of honey

Stayed at this hotel on the advice of friends and family. Met at the airport, settled quickly. In room 2204 everything is clean, good bed, respect. I really liked how all the staff works, cleaning, cooks, animators, respect to everyone. Once every two days, a survey was conducted whether everything suits, there are complaints, wishes, however, as befits a 5 * hotel. But now about that fly in the ointment. My friends and relatives told how the guides are rudely imposing the services of excursions, and if you refuse to get angry, they swear. But I buy a ticket and I myself have the right to decide whether I should lie on the beach or drive camels through the desert in the heat. Big respect to Hanni from the SPA, well done, he knows how to present the right service. I used it and have no regrets.
When checking out from the hotel, I handed over a card from the room and two for towels, wrote another good review and waited 3 hours for a transfer to the airport. Well, that's where it started. at 16.25 we loaded things onto the bus, settled down and waited for the shipment. The bus leaves and the guide announced to us that we had not returned the cards for towels. He offered to leave the bus, because it is leaving, and you stay and figure it out. My wife refused to leave the bus, and I went to the reception to clarify this situation. For about 5 minutes the manager stood smiling, and then said that everything was fine, and at the same time he didn’t even do anything. It turns out that you are not protected, because when you hand over the cards, this is not recorded anywhere and there is another reason to manipulate you (be vigilant). As a result, they got on the bus and left with a spoiled mood and spent nerves.
It's a shame that (I apologize for the expressions) two donkeys spoiled the impression of those people who conscientiously work there. I don't know if I can recommend it or not now, I'm under the impression of negativity. Take your pick, but learn from my mistakes instead of repeating them. And the administration, I think, will decide for itself how to proceed.

Have a good holiday everyone!! !