Question about hotel Jaz Grand Marsa 5*
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Today they were supposed to fly, but due to family reasons they could not ... the tour operator refused to reschedule the date, she said that it was impossible. How can I contact the hotel?
Today they were supposed to fly, but due to family reasons they could not ... the tour operator refused to reschedule the date, she said that it was impossible. How can I contact the hotel?
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Today we were supposed to fly, but due to family reasons we did not fly away, the tour operator could not help, she said that it was not possible to change the dates .... can I contact the hotel? Reschedule the date .. Who faced this
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answered 3 years ago
You booked and paid for the tour through TO (tour operator), a standard tour includes air tickets + insurance + transfer + hotel accommodation. Only the TO can reschedule hotel check-in dates and tour date changes
You have not booked a hotel separately directly through the hotel website or through popular hotel booking systems, so the option to call the hotel and reschedule the dates will be ineffective.
The only thing you can do is buy air tickets for the coming days and go on vacation for the remaining number of days of vacation.
You have not booked a hotel separately directly through the hotel website or through popular hotel booking systems, so the option to call the hotel and reschedule the dates will be ineffective.
The only thing you can do is buy air tickets for the coming days and go on vacation for the remaining number of days of vacation.
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answered 3 years ago
Thank you very much for your answer ((so the operator could transfer ... but did not do it!
He only advised to write a statement that if the hotel sells these days to someone ... then it is possible for us to return some part of the money (
He only advised to write a statement that if the hotel sells these days to someone ... then it is possible for us to return some part of the money (
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answered 3 years ago
anna.lobodenko14, the tour operator is absolutely not obliged to transfer anything to you. You have a contract in your hands, which, most likely, says that if you cancel the tour on the day of departure, then you will have a 100% retention of the cost of the tour. If you had travel insurance and your "family circumstances" were an insured event, then you would someday get back part of the money. And also, if the tour was canceled a couple of days before departure, then your travel agent, of his own free will, could try to sell your tour as a burning one. And so, unfortunately, you will have to say goodbye to your paid vacation.
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answered 3 years ago
He only advised to write a statement that if the hotel sells these days to someone ... then it is possible for us to return some part of the money (
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Who is he?
If the tour is 2 weeks, you can try to sell part of it. MOT and the hotel past the cash register. Only ask your TA to sell the remaining days. If they find a buyer, they will contact the TO for tickets, registration and a fine. But the scheme is bad. And it is highly unlikely that anyone will buy Mars, perhaps for nothing. And read the contract. Missing a charter flight is an annulment. Better buy tickets or the tour will burn out
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Who is he?
If the tour is 2 weeks, you can try to sell part of it. MOT and the hotel past the cash register. Only ask your TA to sell the remaining days. If they find a buyer, they will contact the TO for tickets, registration and a fine. But the scheme is bad. And it is highly unlikely that anyone will buy Mars, perhaps for nothing. And read the contract. Missing a charter flight is an annulment. Better buy tickets or the tour will burn out
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answered 3 years ago
“So the operator could have rescheduled ... but didn’t!…”
You are confusing TO (tour operator) and TA (travel agent / travel agency)
You buy a certain tour that offers TO, but you do it through TA. All questions related to your tour are decided by TA.
It is possible to reschedule the tour to other dates for a significant additional payment under certain conditions, it is possible without payment in exceptional cases (for example, tourists were hospitalized and require immediate inpatient treatment) or it is impossible at all (impossible, even if tourists are in intensive care), this is provided for by the conditions from TO for the sale of this tour, all these conditions are in your contract with TA
“if the hotel sells these days to someone ... then it’s possible for us to return some part of the money” your TA put your tour in groups of abandoned tours in social networks, sell the tour a few days before departure, this should reduce the price of the tour to 30% of the original cost , approximately if this hotel is for 7 nights for 2 for $ 250-300
You are confusing TO (tour operator) and TA (travel agent / travel agency)
You buy a certain tour that offers TO, but you do it through TA. All questions related to your tour are decided by TA.
It is possible to reschedule the tour to other dates for a significant additional payment under certain conditions, it is possible without payment in exceptional cases (for example, tourists were hospitalized and require immediate inpatient treatment) or it is impossible at all (impossible, even if tourists are in intensive care), this is provided for by the conditions from TO for the sale of this tour, all these conditions are in your contract with TA
“if the hotel sells these days to someone ... then it’s possible for us to return some part of the money” your TA put your tour in groups of abandoned tours in social networks, sell the tour a few days before departure, this should reduce the price of the tour to 30% of the original cost , approximately if this hotel is for 7 nights for 2 for $ 250-300
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answered 3 years ago
That's what travel insurance is for. And compared to the cost of the tour, it is quite inexpensive. Now propose to friends or say goodbye to money in accordance with the contract. The miser pays twice, unfortunately.
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answered 3 years ago
The hotel will not help in any way, it did not receive money from you, it will not be able to return it directly to you, respectively. If we already carry out the procedure for a partial refund, then through the chain tourist-TA-TO-hotel.
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answered 3 years ago
“That’s what travel insurance is for.” - this insurance does not include the "family circumstances" compensation clause. Travel cancellation insurance also has conditions under which the tourist or tourists receive full or partial compensation
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answered 3 years ago
I paid for this hotel for 10 nights, for 2 with a child of 7 years old, 1750 €, what kind of stinginess are you talking about above? )
Thank you all very much for the recommendations, I will now familiarize myself with the rules, the rights of a tourist!
Thank you all very much for the recommendations, I will now familiarize myself with the rules, the rights of a tourist!
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answered 3 years ago
anna.lobodenko14, if you decide not to fly, urgently blow into the FB group Refusal tours https://www.facebook.com/groups/237185266805697/ Life is in full swing there. If from Kyiv, there is a buyer for 7-8 days, the hotel is good. Tickets there are resolvable. Get some back
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answered 3 years ago
“I paid for this hotel for 10 nights, paid for 2 with a child of 7 years old, 1750 €”
Then why didn't they pay extra 100€ and take out travel insurance? There is no item on family circumstances, but a certificate of illness, I'm sure, would not be a problem to write out. And all the money would be returned.
Then why didn't they pay extra 100€ and take out travel insurance? There is no item on family circumstances, but a certificate of illness, I'm sure, would not be a problem to write out. And all the money would be returned.
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answered 3 years ago
What for to finish off the victim? And try to turn the certificate backdated, especially for everyone) No doctor will sign up for a criminal offence. And in the UK there are no morons and no patrons
Shop I was as smart as my wife then (c)
Shop I was as smart as my wife then (c)
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answered 3 years ago
In the group of abandoned tours, only travel agents / travel agencies can sell abandoned tours, therefore only TA can rebook the tour for other people and only TA can check with the TO of the tour, it is possible to change tourists in a particular tour and how much the TO will have to pay extra for the replacement
If you had a departure date there yesterday, then you won’t sell anything today. Yesterday you had to decide whether you would fly or not, and if the answer was positive, you had to call TA to say that you would buy tickets at your own expense and so that representatives of the TO in Egypt would know that you would arrive at the hotel, but later
If you are ready to relax and buy tickets, try contacting TA today
If you had a departure date there yesterday, then you won’t sell anything today. Yesterday you had to decide whether you would fly or not, and if the answer was positive, you had to call TA to say that you would buy tickets at your own expense and so that representatives of the TO in Egypt would know that you would arrive at the hotel, but later
If you are ready to relax and buy tickets, try contacting TA today
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3.5
answered 3 years ago
vitaliy018 tourists who really fell ill, got seriously injured before the flight, ended up in the hospital - insurance companies check their documents for several months. A relative broke her leg on the eve of departure, the insurance company returned the money to her only after 3 months.
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3.5
answered 3 years ago
only the TA can rebook the tour for other people and only the TA can check with the TO of the tour is it possible to change tourists in a particular tour and how much the TO will have to pay extra for the replacement
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tatysho?) The tourist-TA-TO scheme was voiced for the thousandth time
Do you work with the mentally retarded? or afraid to continue
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tatysho?) The tourist-TA-TO scheme was voiced for the thousandth time
Do you work with the mentally retarded? or afraid to continue
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answered 3 years ago
Vika284, but they returned it. Help if the original (which is not a problem), then after the checks, the money will be returned in any case. The game is worth the candle.
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answered 3 years ago
Campaign student-teacher from the same school. Break down BEFORE departure
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answered 3 years ago
The insurance was ... and provided a certificate stating that the child had an infection with a temperature
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answered 3 years ago
anna.lobodenko14, if you had travel insurance, what are you worried about? A child's illness is a 100% insured event. You submit documents and an application to the insurance company and get ready for a long wait for a refund.
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answered 3 years ago
The insurance was ... and provided a certificate stating that the child had an infection with a temperature
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So are you really sick? Then another matter. Must return money for a child and one adult
And insurance against non-departure by default is included in the package for most MOTs. New covid realities. Tes does not have it. Separately, they paid only 500 UAH for a 2-week tour
Get well soon
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So are you really sick? Then another matter. Must return money for a child and one adult
And insurance against non-departure by default is included in the package for most MOTs. New covid realities. Tes does not have it. Separately, they paid only 500 UAH for a 2-week tour
Get well soon
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answered 3 years ago
klichko, Marianna, hello! You have touched on the topic I need. I bought a tour for the summer, but I didn’t want to buy travel insurance from Vuso, which came with the kit (I don’t like the conditions). I want to buy travel insurance from ETC about a month before departure. What is needed for this? Drive up to the UK office with passports and a contract? Or through the Internet you can issue and not fool around?
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answered 3 years ago
nataha33, hello) Of course, your appeal is flattering, but all my knowledge is based solely on personal experience. And with regard to policies against travel restrictions, tour packages are long and sad, not to say furious) This is not CASCO, tour policies work extremely sucks. And it’s sickening to remember about the return of funds, at best 30%, and even then with crap. Unless honey will help ETS, but contacting her is hellish. The esteemed Ministry of Finance has reviews on this office https://minfin.com.ua/insurance/company/erv/
You can buy online, but do you need it? Everything will be fine and even better)
You can buy online, but do you need it? Everything will be fine and even better)
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answered 3 years ago
I asked to change the date, reschedule ... THEN said that it was impossible, 100% penalty, that is, the purchase of a new tour, the tour was not sold on the day of departure, so we were told either to fly on these dates while the tour is ... or write a statement that if the hotel sells the tour, then what part of the money will be returned to us ... (the application was written by the tour operator, since the tour was taken online)
That's why I wrote here, because I doubted the answer TO
That's why I wrote here, because I doubted the answer TO
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answered 3 years ago
So such a disease as an infection with a temperature is not insured ..? (
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answered 3 years ago
anna.lobodenko14, well, you have your policy in front of your eyes, read what is recognized there as an insured event and what supporting documents are needed. We don’t know the name of the insurance company here, we don’t see the terms of insurance, or your contract with the travel agency. You have all the answers.
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answered 3 years ago
anna.lobodenko14 So did you additionally buy travel insurance or do you write about the insurance that comes with the tour package?
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answered 3 years ago
the statement was written by the tour operator, since the tour was taken online)
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Even online you were handled by an intermediary. TO does not work directly with tourists, it is a hemorrhagic performers. And if your agent can tense up, then the outsider definitely doesn’t need it. I received the commission, do not give it back. And you still have to earn. Online ticket is the norm, but the tour is a dumb topic
if the hotel sells the tour, then we will be returned what part of the money
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Also a stupid bred agent. The hotel does not suffer from such garbage and does not sell tours
So such a disease as an infection with a temperature is not insurance ..?
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Essentially yes, in fact no. "Severe disease" is a loose concept. You can butt, you can sue. Everything is up to the SC. For example, ETS covers covid only in case of hospitalization, and then not completely, and then try to beat it out. A friend with a fracture was fined, and I was partially compensated for a sick child, though it was a long time ago. Only terrible cases iron work alas
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Even online you were handled by an intermediary. TO does not work directly with tourists, it is a hemorrhagic performers. And if your agent can tense up, then the outsider definitely doesn’t need it. I received the commission, do not give it back. And you still have to earn. Online ticket is the norm, but the tour is a dumb topic
if the hotel sells the tour, then we will be returned what part of the money
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Also a stupid bred agent. The hotel does not suffer from such garbage and does not sell tours
So such a disease as an infection with a temperature is not insurance ..?
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Essentially yes, in fact no. "Severe disease" is a loose concept. You can butt, you can sue. Everything is up to the SC. For example, ETS covers covid only in case of hospitalization, and then not completely, and then try to beat it out. A friend with a fracture was fined, and I was partially compensated for a sick child, though it was a long time ago. Only terrible cases iron work alas
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answered 3 years ago
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