• traveled 5 years ago
Everything started well. The club room is awesome. The food is wonderful. Only the only juice you could drink was the orange one on the buffet. I wish they added a coffee machine. Long wait for the waiter. The beach is wonderful. You could hear the upstairs neighbors moving the beds, I guess. Now about the incident itself.
… More ▾
Everything started well. The club room is awesome. The food is wonderful. Only the only juice you could drink was the orange one on the buffet. I wish they added a coffee machine. Long wait for the waiter. The beach is wonderful. You could hear the upstairs neighbors moving the beds, I guess.
Now about the incident itself. November 20.2019 at 20 pm we left the Mirage Club room on the 3rd floor. The next day early in the morning at 6 am we had an excursion to Santo Domingo, we decided to take sandwiches and fruits in a container for the morning in the Mirage Club area (2 minutes walk), return to the room, put food in the refrigerator and go to dinner . I had a handbag, in it in my wallet were 250 dollars + a trifle of 1 dollar each and a phone. Since we will be back soon and our hands will be busy, somehow I automatically left my purse in the room on the table. Closed. The card was in my pocket. Our room was the farthest, closest to the beach. When we left the room, I noticed that a hotel worker of average height was standing in the corridor at a distance of 5-7 meters, leaning on the balcony and looking in our direction. I thought to myself: “It’s strange why he doesn’t work, is he resting or something. ”
We went to the elevator, 2 other workers were working, removing the brown decorative thing. We went down the elevator, chose a quick meal and went back. When we reached the room, out of the corner of my eye I saw that the same worker was standing on the right and looking at us. They swiped the key card and the red signal went off. It must be green for the door to open. And then the handle turns from the inside !! ! And a frightened hotel worker comes out! Skinny and tall. With sunken cheeks. Says "Ola! " (Hello), passes sharply between us, and quickly walks away. We are shocked. I quickly go into the room, look at the table where the handbag is. And she's open! I shout to my husband, stop him! A purse that lay flat lies crooked. Quickly counting dollars, everything is in place. The phone is in place. We go out into the corridor - they both disappeared. There is no one standing on the floor, no thief. And the corridor is very long, in a couple of minutes you will only reach the end. We check the safe, where the rest of the money was, everything is in order.
The thieves. They work in a gang. One is watching, the second is looking for money in the room. They thought we'd go to dinner and we'd be gone for a long time. It wasn't there. We were very lucky, we could stay. If we went to dinner, the purse would be with me, they would come in, find nothing and leave. And we wouldn't know about it. In the Majestic Mirage club room, a butler is given to the room, with whom any problems are solved through correspondence in whatsapp (enrollment in restaurants, missing mugs in the room, etc. ). Immediately wrote to the butler about this egregious case. He replied that now he is not at the hotel, he will be tomorrow, at the time when we will be on the tour. The next day he wrote if we need his help in anything, as he had asked before. And that's all. We were very uncomfortable. The thieves quickly realized that we had captured their faces and fled. I didn't even have time to close my bag.
We had the idea to return to this hotel. But we won't go back after this. The remaining days carried all the money with them. The safe no longer inspires confidence. I read reviews about different hotels, they steal both from a safe and do not touch if the money is in the public domain. In this hotel, which is a class higher than the next to it, Bahia and Rio, all the same theft. Very gross and unpleasant. Tipping the maid and bartenders left every day. Butler was also planned to leave on the last day. But after this incident, they changed their minds. Very sad.
Now about the incident itself. November 20.2019 at 20 pm we left the Mirage Club room on the 3rd floor. The next day early in the morning at 6 am we had an excursion to Santo Domingo, we decided to take sandwiches and fruits in a container for the morning in the Mirage Club area (2 minutes walk), return to the room, put food in the refrigerator and go to dinner . I had a handbag, in it in my wallet were 250 dollars + a trifle of 1 dollar each and a phone. Since we will be back soon and our hands will be busy, somehow I automatically left my purse in the room on the table. Closed. The card was in my pocket. Our room was the farthest, closest to the beach. When we left the room, I noticed that a hotel worker of average height was standing in the corridor at a distance of 5-7 meters, leaning on the balcony and looking in our direction. I thought to myself: “It’s strange why he doesn’t work, is he resting or something. ”
We went to the elevator, 2 other workers were working, removing the brown decorative thing. We went down the elevator, chose a quick meal and went back. When we reached the room, out of the corner of my eye I saw that the same worker was standing on the right and looking at us. They swiped the key card and the red signal went off. It must be green for the door to open. And then the handle turns from the inside !! ! And a frightened hotel worker comes out! Skinny and tall. With sunken cheeks. Says "Ola! " (Hello), passes sharply between us, and quickly walks away. We are shocked. I quickly go into the room, look at the table where the handbag is. And she's open! I shout to my husband, stop him! A purse that lay flat lies crooked. Quickly counting dollars, everything is in place. The phone is in place. We go out into the corridor - they both disappeared. There is no one standing on the floor, no thief. And the corridor is very long, in a couple of minutes you will only reach the end. We check the safe, where the rest of the money was, everything is in order.
The thieves. They work in a gang. One is watching, the second is looking for money in the room. They thought we'd go to dinner and we'd be gone for a long time. It wasn't there. We were very lucky, we could stay. If we went to dinner, the purse would be with me, they would come in, find nothing and leave. And we wouldn't know about it. In the Majestic Mirage club room, a butler is given to the room, with whom any problems are solved through correspondence in whatsapp (enrollment in restaurants, missing mugs in the room, etc. ). Immediately wrote to the butler about this egregious case. He replied that now he is not at the hotel, he will be tomorrow, at the time when we will be on the tour. The next day he wrote if we need his help in anything, as he had asked before. And that's all. We were very uncomfortable. The thieves quickly realized that we had captured their faces and fled. I didn't even have time to close my bag.
We had the idea to return to this hotel. But we won't go back after this. The remaining days carried all the money with them. The safe no longer inspires confidence. I read reviews about different hotels, they steal both from a safe and do not touch if the money is in the public domain. In this hotel, which is a class higher than the next to it, Bahia and Rio, all the same theft. Very gross and unpleasant. Tipping the maid and bartenders left every day. Butler was also planned to leave on the last day. But after this incident, they changed their minds. Very sad.
Like
You like
• 4
Show other comments …
Finally, my husband and I decided to fulfill our dream and fly to the Dominican Republic on our wedding anniversary! We thoroughly prepared for the trip, but it turned out that our trip was planned outside the box: the first thing we noticed was by chance, when viewing Eagle and Tails in the Dominican Republic, the Russian tour agency Dva Banana, which organizes holidays in this country.
… More ▾
Finally, my husband and I decided to fulfill our dream and fly to the Dominican Republic on our wedding anniversary! We thoroughly prepared for the trip, but it turned out that our trip was planned outside the box: the first thing we noticed was by chance, when viewing Eagle and Tails in the Dominican Republic, the Russian tour agency Dva Banana, which organizes holidays in this country. In fact, it all started with them, we wrote to WhatsApp to find out about upcoming excursions and asked for advice on which hotel we should stay in in order to feel the spirit of the Caribbean. And we were advised Majestic Elegance. It is noteworthy that Russian operators rarely saw offers with this hotel, although it is already 10 years old. It is located next to the Majestic Colonial, famous for its entertainment and adapted for families with children. Elegance, on the contrary, is more adapted to adult rest, quiet, measured and calm. The atmosphere in the hotel is chic, a huge hall with ivory trim looks luxurious! Feeling like you're staying in a luxury hotel. We did not pay extra for rooms with ocean views, because everything is close and you can walk along the well-groomed territory of the hotel to the beach. The room is bright, spacious, with a huge comfortable four-poster bed and a Jacuzzi right in the room (however, you need to use it carefully, because you will have to go straight to the tiled floor), but still, a nice bonus, a nice spacious bathroom, access to the garden. A beach with white sand and high waves, the water is very pleasant, not too warm, as it happens in Asian countries, swimming in it is a pleasure. Near the pool there are many closed gazebos with white curtains where you can wait out the heat, right in the pool there is a floating bar with drinks for every taste (even Chivas can be found). There is a very well equipped fitness center and spa on site. The food at the hotel is very diverse, in addition to the main restaurant, there are several restaurants with an appointment, the most popular Japanese restaurant with a large selection of sushi Nine Doors, we got into it on the second try, and an Argentinean steakhouse, an Italian restaurant and a Mediterranean. Frankly, for all 9 days of our stay we did not have time to repeat ourselves with dinner even once, the food is very varied. I liked the atmosphere in the hotel itself, there is no crazy movement during the day, pleasant music (jazz or chillout) plays, you can relax, but the evening program is usually very interesting, with the participation of illusionists and magicians. Summarizing our vacation, I want to say that among the fives of the average level, elegans very favorably distinguishes the level of service, food and appearance. Recommended.
Like
You like
• 1
We can say that we have come off completely. We rested in many places, but the Dominican Republic will remain in our souls for a long time. The first and most unique impression we had was from the ocean and of course the beach itself! This spectacle, at least, looks like a fairy tale! Snow-white sand, palm trees, a separate soft bed with pillows, a transparent turquoise-blue ocean, and all of the above is pristine, like in a fairy tale.
… More ▾
We can say that we have come off completely. We rested in many places, but the Dominican Republic will remain in our souls for a long time. The first and most unique impression we had was from the ocean and of course the beach itself! This spectacle, at least, looks like a fairy tale! Snow-white sand, palm trees, a separate soft bed with pillows, a transparent turquoise-blue ocean, and all of the above is pristine, like in a fairy tale. We can say that we practically lived on the beach, the views were simply mesmerizing. The entire territory of the hotel itself was not particularly inferior in its beauty. A lot of greenery, a sea of places for walking and relaxing, clean pools (without bleach), a huge selection of restaurants and bars. Since my husband and I don’t get to go on vacation often, and even more so without children, we decided not to save money and chose the club option. The room was incomparable. The trick was that there was a jacuzzi on the huge balcony, and no prying eyes. A glass of champagne and a magical view of the beach, what else can bring so much delight. Naturally cleaning every day, and even several times. There are several bottles of good alcohol in the room (champagne, rum, whiskey and vodka), snow-white bathrobes, towels, bed linen. Here are just a little tired furniture and appliances, which in our opinion is definitely not critical, since everything worked and did not creak. For restaurants and the food itself, you can talk for a very long time. I will say that from such an abundance of EVERYTHING, our eyes just ran wide, and this is not counting the A la carte restaurants and about 9 bars. Most of all, we liked Asadito - a steak restaurant and 9 Doors - with Japanese cuisine, where all the dishes were prepared for us right in front of us. We were a bit surprised by the service. On the one hand, there is a lot of superfluous, and on the other, a little somehow relaxed and slow. As we were explained later, these are features of the local mentality. But what you definitely won’t succeed, just like we didn’t succeed, is to get bored. Animation and show program in the hotel all day long until late in the evening. All shows are very colorful, bright and memorable. We decided that our next vacation would be only in the Dominican Republic, and of course in this hotel.
Like
You like
• 7
