Richmond 4*– Reviews

7
Rating 6.410
based on
7 reviews
№14 in the hotel rating Karlovy Vary
6.5 Rooms
6.0 Service
7.0 Cleanliness
4.5 Food
7.5 Amenities
A 4-storey hotel with a sanatorium-type elevator, which has a history of more than 160 years. A typical neoclassical building, which once housed the Schönbrunn Spa Café, which dates back to the 1930s. Mineral water springs are a 15-minute walk away. The balneological department is located in the building of the sanatorium.More →
аватар
 •  traveled 10 years ago
Rating 3.0
I decided to write more about my torment in the so-called Richmond Sanatorium. Paid a lot of money for 21 days. On the very first day, they put me in some house built nearby, full of empty apartments, calling them apartments. Scary. I had a heart attack last night. I am 67 years old. The next day, with a pressure of 150/100, with threats, with tears, she achieved settlement. … More ▾ I decided to write more about my torment in the so-called Richmond Sanatorium. Paid a lot of money for 21 days. On the very first day, they put me in some house built nearby, full of empty apartments, calling them apartments. Scary. I had a heart attack last night. I am 67 years old. The next day, with a pressure of 150/100, with threats, with tears, she achieved settlement. On the 3rd day, a terrible allergy began, since Ch. the doctor prescribed only gases: gas injections, a “dry bag”, “carbon dioxide baths and all in one day. consciousness of pain in the abdomen, pressure: 170/100. I had with me: a tonometer, medicines. I drank capoten, noshpa (2 tablets), but the pain did not go away. I called a nurse, who answered my request to call an ambulance, that you need to take money, a passport, a taxi and go to the hospital. In general: bullying; which continued further. I endured everything, endured everything. But there was a terrible resentment, pain. Do not wait for help. No diet. Alone, scary. Been there and earlier. But this time it's terrible: renovations, allergies, the smell of paint, moving from one room to another. Products are bad: meat, fish. It's a pity, for 3 years I saved up for vacation and now I got it, as the people say, "in the face. " God forbid to go there again.
Review from — vOtpusk.ru
аватар
 •  traveled 12 years ago
Rating 3.0
Sanatorium Richmond upon arrival did not allow to make a free call from the reception to the Karlovy Vary airport and they themselves refused to call to clarify where the luggage was. People work at the reception, in particular a young man, who do not know anything, even that opposite their own reception there is a box for questionnaires, complaints, reviews. … More ▾ Sanatorium Richmond upon arrival did not allow to make a free call from the reception to the Karlovy Vary airport and they themselves refused to call to clarify where the luggage was. People work at the reception, in particular a young man, who do not know anything, even that opposite their own reception there is a box for questionnaires, complaints, reviews. Not to mention everything else. There is no permanent management in the sanatorium. As well as the necessary and important senior staff. There is a manager or deputy. director, which is not every day. The head doctor happens, just not every day. The attending physician - sometimes. Therefore, there is no one to solve important issues. The sanatorium does not correspond to the 4 * level in any way, I will further explain why, which Andrey from Destination also confirmed to me. Cars are parked on the sidewalk and in front of the entrance to the hotel, although there are 2 parking lots, you have to walk from the central gate to the hotel along the road, when a car is driving towards you, you can only go to the flower garden. The nursing staff sees no problem with this. For example, in the neighboring sanatorium Sanssouci there is a separate parking + underground parking. Photo available. The territory of the hotel is partially not well-groomed, an old shop with peeling paint, destroyed railings, building materials around the perimeter, there is no lighting around the hotel, the entire hotel and the entire territory of improvement require repair. I remind you that this is not 2 *, but 4 *. In the neighboring sanatorium Sanssouci, everything is very simple, but everything is well-groomed. The photo is available. In the room, and we were settled not in a standard, but in a so-called suite, torn chairs smeared with ink, holey sheets that had not been changed even once for 2 weeks, dirty walls, chipped corners, spiders running around the room, the lighting of the room was bad (they asked to replace the light bulbs in the room and bathroom that burned out before our arrival were replaced after 2 days). To the complaints of the manager, there was an answer, this cannot be. Fixed. There was no heating in the room for 10 days, central air conditioning did not work for heating, although it should have. As the hotel staff said, the heating radiator did not work only in our room, something broke. They asked me to fix it 5 times. They repaired it when we were about to leave. All this is fixed. There is no curtain in the bathroom, while taking a shower on the floor, the sea of ​ ​ water, the manager agreed that this was their flaw and agreed with the problem, but she said, I don’t solve anything, and the management, which sits in Prague, doesn’t even happen in Karlovy Vary, it’s expensive buy curtains! You can’t wait for the elevators, they work slowly, the manager knows about the problem and agrees, but she can’t do anything. "Yes, we have slow elevators. " You almost always had to walk. There is nothing at all for young people in the hotel, there were 5 young people in the entire 5-storey sanatorium, everyone is talking about it and everyone knows, but they are not going to do anything about it. The chief doctor said so, our hotel is not suitable for you, we have only pensioners and they like everything. In the restaurant for dinner there are no drinks at all, only water, this must be indicated in the description of the hotel. All for extra fee. For lunch, only jelly or compote, which is not enough and they are very thick. The restaurant manager said it was ok. But I don’t agree, you need to write that the hotel has 3 meals a day without drinks or that drinks for dinner are extra. fee. The food is disgusting, all 2 weeks the same. Only at lunch the main dishes changed. The same green tomatoes, the same half-baked tasteless rolls, almost always only apples from fruits, the fish is always the same type of cod or hake, the first course is almost always beef soup without the beef itself, most likely from cubes. There is nothing for breakfast at all. Always fried eggs, smoked sausages, French fries. Yes, even green vegetables and butter similar to margarine + RAMA margarine itself. Of course, there are still the same half-baked tasteless rolls and cottage cheese and milk porridge + cheese. There was nothing to eat except cottage cheese and cheese. But 2 weeks in a row it is impossible. Since the milk porridge and rolls were so nasty in taste that it is simply difficult to convey in words. Fried eggs, smoked sausages, french fries, margarine - this is not a diet food, which is generally contraindicated for high cholesterol, heart and gastrointestinal diseases. Often had to go to eat in a restaurant in the city. Meal times are inconvenient, breakfast 07:30-10:00, lunch from 12:00 to 13:30, dinner from 18:00 to 19:30. If you are used to getting up not at 5 in the morning, but at 08:30, while drinking water for 45 minutes. before eating and washing up, you get to breakfast at 09:30. And for lunch you need to go no later than 13 hours. That is, 3 hours after the end of breakfast. Is a mockery. In the nearby Sanssouci resort, any meal lasts 3 hours. Half an hour before the end of the meal, they are already starting to clean up everything, food, cutlery, etc. In addition, around you they begin to shake off the tablecloths with the remnants of food on the floor, on the chairs and, often, even crumbs fell on the eating vacationers. Many of the waiters do not know Russian and behave defiantly. They neigh on the floor of the restaurant, poke their hands into their chests, look intently at you, speak loudly among themselves standing next to the rest. The rabble is complete. After the restaurant, clothes should be washed immediately, they leak more than in a cheap canteen. The food is not dietary at all. Grapefruits and canned fruits are on the diet food table 2 times a day! This is all!! ! For people with diseases of the digestive tract, food is categorically not suitable. Treatment is a nightmare. Treatment is prescribed based on the words of visitors, and not on the basis of examinations and diagnoses, supported by documents with medical seals. institutions. Human parameters are not taken into account. A bath for a person 1.5 meters is prescribed 2 meters. Moreover, they themselves say that the legs should rest, otherwise the person will hold on to the edges of the bath in tension and this is no longer the correct procedure. In addition, you need to make the temperature of the water so that later the heart does not jump out of the chest and the head does not spin. Lymphatic drainage should take into account the volume of the waist, legs, but in fact they were wearing
Review from — vOtpusk.ru
аватар .Alenka.
 •  traveled 12 years ago
Rating 7.0
Last summer, we rested with my mother for two weeks at the Richmond Hotel. They took All with treatment. The hotel is very beautiful both outside and inside. Paintings are hung along the corridors, upholstered furniture in the medieval English style, chic chandeliers in the lobby and the hotel restaurant are placed. … More ▾ Last summer, we rested with my mother for two weeks at the Richmond Hotel. They took All with treatment.
The hotel is very beautiful both outside and inside. Paintings are hung along the corridors, upholstered furniture in the medieval English style, chic chandeliers in the lobby and the hotel restaurant are placed. The hotel itself is surrounded by a chic park with ponds, turning into a forest. Indescribably beautiful, amazing fresh air (people from other hotels came here to walk).
This is definitely a plus, but a minus is the distance from the healing sources (of course, if you are not prescribed some water that flows directly in the hotel). We had to walk (sometimes drive). Walking, of course, is pleasant (especially at first), but constant attachment to breakfasts, lunches, dinners + procedures (you can’t be late for which, because you may no longer be accepted! ). Therefore, everyday walking three times a day, to be honest, strained.
By procedures. From 2 to 4 per day (except Sunday). They are prescribed by a doctor after a small physical examination, and of your personal wishes. You can change some procedures or just change, for example, a massage therapist. It is impossible to be late for them, as I already wrote. There were cases when people were literally 5 minutes late and they were no longer accepted. Everything is clearly scheduled. The procedures themselves, in principle, were performed with high quality, but... cold, purely human. That is, the Czechs are like robots - they did their job and goodbye, they are reluctant to enter into conversations and the next time they will not ask you how you feel.
Regarding cleaning and service - everything is very clean, to a shine. Cleaned regularly, towels are changed when you want, that is, leave not fresh in the bathroom itself. At the reception, everyone will tell you if you have questions (almost all the staff speak Russian). The only thing about bus tickets, which you can buy from them, is to buy several pieces at once, one more expensive (they don’t say this). We also took excursions from them - we went to Prague and the city of Loket.
Nutrition. Tasty, varied, high quality. There was also different fish, and meat, and duck, and chicken, and venison. Soups. Huge selection of cheeses, sausages, vegetables, exotic fruits. Dessert selection is small, but cake and ice cream were). The only BUT - tea, coffee, juices - free ONLY for breakfast! For lunch, dinner, only water is free!
Of the minuses of the hotel, I would single out, firstly, the remoteness of the hotel from the sources, and secondly, drafts and powerful air conditioners. Personally, I don’t like it, and therefore I fell ill for several days with a fever and a cough. So be careful, and especially when you go for a massage or a hot bath, warn them to turn off the air conditioner.
In general, I liked the hotel! Memories are pleasant!
I wish you all a good holiday! I will be glad to answer any questions!
Карловы Вары Карловы Вары Парк отеля Карловы Вары Карловы Вары Чешские оплатки(вафли) Карловы Вары Карета подана
аватар elena_v71
 •  traveled 13 years ago
Rating 5.0
I was in Richmond for 15 days on a half board with treatment, I didn’t like it at all, the treatment seems to be in all KV sanatoriums, the food is not close to dietary, if there are problems with the gastrointestinal tract, I don’t advise. the sanatorium is basically equal to the public from Germany, although 99. … More ▾ I was in Richmond for 15 days on a half board with treatment, I didn’t like it at all, the treatment seems to be in all KV sanatoriums, the food is not close to dietary, if there are problems with the gastrointestinal tract, I don’t advise. the sanatorium is basically equal to the public from Germany, although 99.9% of the Russians in it are not clear. This is not my first time in KV and I go there often. rooms, everything is fine as usual. I was not satisfied, only food, the second time I will not go there. this is a sanatorium and a person who goes to maintain his health, not only with procedures, but also with food. And sorry if pork, herring are given for dinner, complete gastronomic debauchery : -). so. what to whom. what to choose.
аватар
 •  traveled 14 years ago
Rating 9.0
My husband and I have been vacationing in Karlovy Vary since 2005. There were three years in Bristol, two times in Dvorak, and since 2010 they have chosen Richmond. Everything suits us - the rooms are spacious, the food is good, the buffet for breakfast, lunch and dinner, the area is just wonderful for walking, there is no fuss that the sanatoriums in the center have, the treatment is almost the same as in other resorts. … More ▾ My husband and I have been vacationing in Karlovy Vary since 2005. There were three years in Bristol, two times in Dvorak, and since 2010 they have chosen Richmond. Everything suits us - the rooms are spacious, the food is good, the buffet for breakfast, lunch and dinner, the area is just wonderful for walking, there is no fuss that the sanatoriums in the center have, the treatment is almost the same as in other resorts. We're going back to Richmond tonight.
Review from — vOtpusk.ru
аватар Sabrina22
I rested in the Richmond 4 * hotel for 14 days! On the advice of friends, I used the services of the SKM-travel travel agency (my friends live in St. Petersburg and traveled from this company to Jurmala and were very satisfied) and was calm for my vacation! During the stay, there was not a single problem, starting with the departure from Moscow and ending with the return home. … More ▾ I rested in the Richmond 4 * hotel for 14 days! On the advice of friends, I used the services of the SKM-travel travel agency (my friends live in St. Petersburg and traveled from this company to Jurmala and were very satisfied) and was calm for my vacation! During the stay, there was not a single problem, starting with the departure from Moscow and ending with the return home. I liked the hotel very much, very green and beautiful, it pulls on a well-deserved 4 *! Meals - buffet 3 times a day! The rooms are clean and bright, cleaning daily! The pool is big and not dirty! The only thing that I didn’t really like was that it took about half an hour to go to the springs, although it’s even useful for people who want to lose extra pounds!!!!! ! Rested to the fullest! I will definitely come again!
аватар
 •  traveled 16 years ago
Rating 9.0
The resort is just GREAT! Above all praise! I would put 5 stars! Tranquility, friendly atmosphere, quality service and treatment, incomparable rooms and interiors of the sanatorium - all this creates a unique feeling that you are in a fairy tale! We lived there for a month and didn't want to leave. I recommend for middle-aged and older people and for couples over 30 with children! Personally, we will only go there from now on. … More ▾ The resort is just GREAT! Above all praise! I would put 5 stars! Tranquility, friendly atmosphere, quality service and treatment, incomparable rooms and interiors of the sanatorium - all this creates a unique feeling that you are in a fairy tale! We lived there for a month and didn't want to leave. I recommend for middle-aged and older people and for couples over 30 with children! Personally, we will only go there from now on.
Review from — vOtpusk.ru
аватар
 •  traveled 17 years ago
Rating 9.0
rested with the family in Karlovy Vary 10 times. It can't be better than in Richmond! Everything from treatment to nutrition at the highest level! … More ▾ rested with the family in Karlovy Vary 10 times. It can't be better than in Richmond! Everything from treatment to nutrition at the highest level!
Review from — vOtpusk.ru


avatar kilka03
Do Richmond workers understand Russian?
15 years ago  •  4 subscribers 3 answers
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4-этажная гостиница с лифтом санаторного типа, история которого насчитывает более 160 лет. Типичное здание в стиле неоклассицизма, в котором кода-то располагалось курортное кафе „Шэнбрунн” / Schönbrunn/, хранящее свою историю с 30-х годов двадцатого столетия. До источников с минеральной водой 15 мин прогулки пешком. Бальнеологическое отделение размещено в здании санатория.

Location В тихой части Карловых Вар, на берегу речушки Тепла в окружении английского парка находится паркотель „Ричмонд”.
In a hotel

Закрытый бассейн (6 х 12,5м ) - открыт ежедневно с 8:00 до 12:00 и с 14:00 до 21:00, сауна на 4 персоны, паровая и джакузи бесплатно. Ресторан, бар, "пиано бар", кафе, ресторан на террасе, торжественный сал, салон "Сетлик",
Бильярд бесплатно, обмен валюты, резервация билетов, охраняемая стоянка платно на 40 автомобилей, услуги прачечной, парикмахерская, косметический салон, маникюр, педикюр, сувенирный магазин, прокат велосипедов, услуги секретаря, интернет платно.

Description of rooms

Размещение с домашними животными платно. Номера с видом на лес или сад с парком. Есть номера для курящих, возможность дополнительной кровати. Детские кроватки по запросу.

In the rooms

ванная комната или душ, туалет, биде в номерах высшей категории, телефон, телевизор с сателитными программами (5 русских программ), мини-бар, сейф, фен, халат. Подключение к интернету платно.

The address Slovenska 567/3, 360 01 Karlovy Vary
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