We rested at the Ostend Hotel for the third time, we were last year in February 2018. Last year's vacation was great! But in January 2019, everything changed for the worse, a new Manager came - Mrs. Monika. It was very cold in the rooms, the batteries were disconnected from the economy, if the administrator asked to turn on the batteries, he said that there was an accident and there was no possibility.
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We rested at the Ostend Hotel for the third time, we were last year in February 2018. Last year's vacation was great!
But in January 2019, everything changed for the worse, a new Manager came - Mrs. Monika. It was very cold in the rooms, the batteries were disconnected from the economy, if the administrator asked to turn on the batteries, he said that there was an accident and there was no possibility. But after swearing with Pani Monika, the batteries were turned on for 2 days. The kitchen is very spoiled, the dishes are not tasty !! ! Pani Monica is in charge of everything in the kitchen, she is the cook, she is the waiter and the cleaning lady. The fountain is turned off in the dining room, no music, savings again, the buffet is very meager. Dishes with fruit and butter, for breakfast, in the evening, are placed under the stairs on the floor, along with requisites for cleaning. At breakfast, in our presence, Pani Monica climbed into the porridge with her bare hands in order to get something out of it, etc. The dining room is not hygienic! We liked the treatment, Iva, Artur, Vitaliy tried, all procedures were performed on time and very kindly, cleanliness and order in the medical department. But if Pani Monika looks in there with her savings, unsanitary conditions will be provided there too! At the reception, Dmitry was very kind with the guests, he explained everything and helped with the luggage.
But in January 2019, everything changed for the worse, a new Manager came - Mrs. Monika. It was very cold in the rooms, the batteries were disconnected from the economy, if the administrator asked to turn on the batteries, he said that there was an accident and there was no possibility. But after swearing with Pani Monika, the batteries were turned on for 2 days. The kitchen is very spoiled, the dishes are not tasty !! ! Pani Monica is in charge of everything in the kitchen, she is the cook, she is the waiter and the cleaning lady. The fountain is turned off in the dining room, no music, savings again, the buffet is very meager. Dishes with fruit and butter, for breakfast, in the evening, are placed under the stairs on the floor, along with requisites for cleaning. At breakfast, in our presence, Pani Monica climbed into the porridge with her bare hands in order to get something out of it, etc. The dining room is not hygienic! We liked the treatment, Iva, Artur, Vitaliy tried, all procedures were performed on time and very kindly, cleanliness and order in the medical department. But if Pani Monika looks in there with her savings, unsanitary conditions will be provided there too! At the reception, Dmitry was very kind with the guests, he explained everything and helped with the luggage.
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Excellent hotel Ostende in the center of Karlovy Vary overlooking the river Tepla near thermal springsreviewed 15.02. 201.18:0.9 views edited by user: 17.02. 201.16:46 excellent view from the window to the river Tepla, next to the thermal springs in the center of Karlovy Vary. Hotel Ostende, which you want to return to.
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Excellent hotel Ostende in the center of Karlovy Vary overlooking the river Tepla near thermal springsreviewed 15.02. 201.18:0.9 views edited by user: 17.02. 201.16:46 excellent view from the window to the river Tepla, next to the thermal springs in the center of Karlovy Vary. Hotel Ostende, which you want to return to. A big plus of the hotel is its location: the center, the nearest source of Vrjidlo Geyser is only 200 m. You walk along the Tepla River, which does not freeze even in winter. My husband and I specifically chose a hotel closer to the thermal springs, which is especially important in winter (do not run up and down the hills). The view from the river view room is very beautiful. Don't be stingy for the extra charge (the other rooms face the courtyard on the wall). The room is large and spacious and has everything you need. Good comfortable bed (we have a double bed), snow-white bed linen (changed 1 / 4 days), always clean towels (changed every day), large spacious closet (and all things, and suitcases can be placed), LED TV with Russian channels , mini fridge. Nice bathroom with bathtub and 2 sinks which is handy. Excellent Czech cuisine and friendly staff. Natasha in the restaurant simply adorned our vacation, creating just a homely atmosphere. Breakfast - buffet: an excellent selection of cheeses, ham, fresh vegetables and fruits, eggs, sausages, steamed vegetables, oatmeal, muesli, fresh farmer's cottage cheese, yogurt, dried fruits, always hot pastries, tea, coffee. For dinner, a good selection of several salads, tarts, a hot dish on pre-order. The choice is trout, salmon, telapia; Segedin goulash with dumplings or potato pancakes, etc. Always good pastries, fresh fruit, tea, coffee. We took half board to be free for a day of walking and sightseeing. You can take full board, as well as treatment. On the 2nd floor there is a medical center with various spa treatments. I will note the friendly staff, kind director Ruslan. In Karlovy Vary there is the Orthodox Church of St. Ap. Peter and Paul (on Kralja Jiriho street). Opposite the hotel there is a theater (Divadlo), the Museum of Karlovy Vary, in the sanatorium Lazne III (near the 11th source) twice a month there are concerts of the Karlovy Vary Symphony Orchestra, concerts of organ and chamber music in the Church of St. Mary Magdalene. Sports matches are held in the Arena sports center (bus 2). In January there was a hockey match between the team of Khimki, Russia and the team of Karlovy Vary. KV team won with a significant score. Near the hotel there is a stop of the funicular, which will take you to a wonderful mountain, from where there is a very beautiful view. There are very good neat paths for walking in the forest, there are restaurants (both at the stop of Yeleny Skok and on Diana) with exotic dishes from wild boar, deer, pheasant, soup in bread, etc. Prices are 1.5 times higher than average. There are many good restaurants and cafes in the city center. Prices in the center are slightly higher. In a cafe, further from the center, prices are already lower. For example, in the cafe Slovansky Sklipek on the street. Sadovaya, 35 you can have a great lunch (Czech, German cuisine) for 15 euros for two. Always fresh meat and fish (pork knee, ribs, trout, salmon with broccoli). There is a dietary menu (boiled). I didn't like the pastries. The cafe in the Atrium mall is very simple but cute and inexpensive. It is worth trying Becherovka by visiting the David Becher Museum. Give to try 3 times 20 ml. You can add it to the cafe in the same museum. Cozy and inexpensive. Bistro Sunshine nearby on D. Becher Street serves excellent duck with red Moravian cabbage. In the shopping centers of Varyada (terminal bus 2), Globus, Tesco, you can wander through the boutiques. The Marks and Spenser store in Varyad has a good selection of men's and women's clothing, decent quality, reasonable prices. From Karlovy Vary it is very convenient to go on excursions to Germany, to see the ancient German cities. Travel close and cheap (Travel, Renata). You can rent a car. You should definitely go to Prague, this is an amazing city with a rich history, palaces and castles, old houses, beautiful squares and a fabulous atmosphere. Wishes for the hotel: I would like to have an electric kettle in the room (especially when you come for 3 weeks) so that Wi-Fi works better. We have already rested in Karlovy Vary 4 times (this time we went with TPG, Terma met us). And we never got bored. This is a wonderful city, friendly people, amazing thermal water. The city of Karlovy Vary and the Ostende Hotel, which you want to return to!
Review from — vOtpusk.ru
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In October-November 2010 I had a rest in Ostend, the impressions were the best. Many thanks to the hotel staff for a wonderful stay. Excellent attitude towards the Russians, all wishes, up to the replacement of the number, were fulfilled. The staff of the hotel is friendly, the service is great, the food is delicious, just super!!!! ! The staff is very friendly (not comparable with our domestic), almost everyone speaks Russian.
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In October-November 2010 I had a rest in Ostend, the impressions were the best. Many thanks to the hotel staff for a wonderful stay. Excellent attitude towards the Russians, all wishes, up to the replacement of the number, were fulfilled. The staff of the hotel is friendly, the service is great, the food is delicious, just super!!!! ! The staff is very friendly (not comparable with our domestic), almost everyone speaks Russian. THANK YOU SO MUCH FOR A GREAT HOLIDAY!!! !
Review from — vOtpusk.ru
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The hotel was declared as a sanatorium with the treatment of diseases of the gastrointestinal tract. My husband and I arrived for treatment for 21 days. They brought their tests. When the doctor looked at them as if they were a Chinese letter, everyone understood about the hotel and treatment. everything is fucked up.
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The hotel was declared as a sanatorium with the treatment of diseases of the gastrointestinal tract. My husband and I arrived for treatment for 21 days. They brought their tests. When the doctor looked at them as if they were a Chinese letter, everyone understood about the hotel and treatment. everything is fucked up. The procedures are the same for everyone. It’s difficult to get to the doctor the second time - the elder sister Vera declares that there is no time for the doctor !! ! There is no examination at discharge and no one does tests either (and they indicate in their advertisement). no one does it. It is stated about intestinal lavages, they are not there. I had to do them in Lazne-3.2 nurses who rush between patients like mad, especially Vera. After dinner they are gone. but not dietary. The waiters are good, the only plus. The choice is small. Massage from 15 to 20 minutes. Lymphatic drainage is only 15 minutes. There is no pool, but it is indicated in the advertisement. ! Wi-Fi - no. sorry for the money spent. Not suitable for treatment.
Review from — vOtpusk.ru
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Great vacation for the whole family. The food is just class! Truly non-dietary. The staff is excellent, everyone speaks Russian but with a big accent. The guys are very nice))) The maid is very good, if you ask, she will do it right away. The safe is not working. No entertainment other than walking. Treatment is great! Doctors too.
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Great vacation for the whole family. The food is just class! Truly non-dietary. The staff is excellent, everyone speaks Russian but with a big accent. The guys are very nice))) The maid is very good, if you ask, she will do it right away. The safe is not working. No entertainment other than walking. Treatment is great! Doctors too. One is a woman, the other is an elderly man. There is no pool, but that's not the point. You can drink water from the springs next to the hotel. In general, I advise : )
Review from — vOtpusk.ru
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Convenient location of the hotel, good rooms, friendly staff, delicious food. We plan to have a rest in Ostende for the fourth time again in May. Acceptable price / quality ratio. It is advisable to have a more attentive and more qualified doctor in the hotel. N. V.
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Convenient location of the hotel, good rooms, friendly staff, delicious food. We plan to have a rest in Ostende for the fourth time again in May. Acceptable price / quality ratio.
It is advisable to have a more attentive and more qualified doctor in the hotel. N. V.
It is advisable to have a more attentive and more qualified doctor in the hotel. N. V.
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From April 13 to April 27.2010, I rested with my husband in Karlovy Vary, for the tenth year in a row, in different hotels (Dvorak, Ambiente, Central, Villa Ritter and a number of hotels). This year we decided to go to Ostend. I liked the hotel both externally and internally, when a year ago they came to see: the rooms are spacious, antique furniture, and the first impression even very good.
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From April 13 to April 27.2010, I rested with my husband in Karlovy Vary, for the tenth year in a row, in different hotels (Dvorak, Ambiente, Central, Villa Ritter and a number of hotels).
This year we decided to go to Ostend. I liked the hotel both externally and internally, when a year ago they came to see: the rooms are spacious, antique furniture, and the first impression
even very good. But this impression is only the first, and when you do not live there.
We read reviews about the hotel only after paying for the rest and no longer wanted to change anything, but in vain. What is written in the reviews is absolutely true. And the fact that in hotels there is a place of theft from a safe, about disgusting food and poor housekeeping. But we doubted it a little and partly did not believe it, and of course we thought that this would not happen to us.
We had apartments. The room is magnificent (a large two-room apartment) and the first impression is wonderful, but then, as always, gray everyday life begins.
Upon arrival, I showed the duty officer at the reception a review of the hotel, that the hotels
there are thefts from the safe, to which she replied that this is not true and that these are the machinations of competitors, and she guarantees that this will not happen to us.
In the first days of our holiday, the food was simply disgusting, the choice
there are no salads, so, a little cut cucumbers and 2-3 tomatoes, the impression is that there are only two of us in the hotel. For breakfast, there is nothing to choose at all, yogurts were two or three times, it’s not clear
what taste, in half-liter packs, apparently the cheapest. Cottage cheese is also watery and not tasty. Slicing was, but also the cheapest varieties of sausages and cheese.
In other hotels, K. V. , cheeses and cold cuts, was a hallmark of the Czech Republic,
not a shameful stain like in this hotel.
The hot dishes were not tasty and were regularly repeated, apparently due to the lack of sufficient funding for food. About a week later, the food improved a little, apparently, the shift changed, and there was
variety in food, but it was not stable, a day or two delicious, on the third again
no choice.
I would like to note that the work of male waiters is always friendly, attentive and smiling, which cannot be said about a woman waitress. The restaurant is very clean, music plays, mostly recordings in Russian, which creates coziness and comfort.
Now about housekeeping. Every morning the maid comes, just to
empty the bins, and if there is a towel on the floor, he will replace it, or say that there is nothing to change for, and therefore you always throw the towel with caution, leaving a bath or personal one just in case. And once I accidentally saw how she picked up a towel from the floor, rolled it up and hung it on the bathtub as clean, I told her about it, to which she answered, thinking that it was clean, accidentally fell on the floor.
The floors, during our stay, have never been washed, in the bathroom, in the toilet in the kitchen. When did I ask? It is customary for you to wash the floors, to which she replied that the room was clean and that in general she did not understand Russian well. For two weeks they vacuumed 2 times in the rooms, probably because we were in the room. In general, the rooms are not cleaned, but they make the appearance of cleaning.
The robes are torn, stretched and in need of updating. And they stopped giving slippers altogether.
After two days at the hotel, I noticed that I had lost 1000 crowns.
(2 pieces of paper for 500 kroons) I didn’t declare anywhere, because I noticed not on the day of the loss.
It's no wonder that they stole it, because the cards from the safe are all the same, and access to them
Any hotel employee has one.
The only bright and bright spot in this hotel is the doctor, Irina Farafonova. Qualified specialist. He treats the patient's problems with understanding, clearly explains how to solve them, and correctly selects the procedures and tells you how to continue treatment at home.
It is a pity that such a doctor in this hotel is not on a permanent basis, but comes when
he is called.
If there were more such doctors in hotels, then the attendance of the hotel would become higher and more stable.
I would like to contact the owner of this hotel (according to rumors, you are a Russian).
Show up more often and control your property. Pay attention to the reviews on the Internet, because everything they write about is true, the truth. In addition, you do not receive part of the money that is taken from clients for additional procedures, they do not go through the reception, but in cash. And in general, who is the manager of this hotel, to whom all services are subordinate, is very difficult to understand. It seems that everyone is on their own and there is practically no one to solve any issue related to rest and treatment at the hotel.
In conclusion, I want to say that the hotel does not correspond to 4 * stars.
Home at the reception, rude and not hospitable - 2
Restaurant - Cleanliness and service - 5, food -3.
Room - cleaning -1, bathrobes old and torn - 1,
Towels are often torn and not always changed -2.
Doctor -5.
Nurses 4-.
And in conclusion: who goes to Karlovy Vary, bypass this hotel. There are many
hotels even 3 *, where service and treatment is much higher than "Ostend". Before buying a tour, look at all the reviews about this hotel, there are no such bad reviews about more than one hotel.
Irina.
This year we decided to go to Ostend. I liked the hotel both externally and internally, when a year ago they came to see: the rooms are spacious, antique furniture, and the first impression
even very good. But this impression is only the first, and when you do not live there.
We read reviews about the hotel only after paying for the rest and no longer wanted to change anything, but in vain. What is written in the reviews is absolutely true. And the fact that in hotels there is a place of theft from a safe, about disgusting food and poor housekeeping. But we doubted it a little and partly did not believe it, and of course we thought that this would not happen to us.
We had apartments. The room is magnificent (a large two-room apartment) and the first impression is wonderful, but then, as always, gray everyday life begins.
Upon arrival, I showed the duty officer at the reception a review of the hotel, that the hotels
there are thefts from the safe, to which she replied that this is not true and that these are the machinations of competitors, and she guarantees that this will not happen to us.
In the first days of our holiday, the food was simply disgusting, the choice
there are no salads, so, a little cut cucumbers and 2-3 tomatoes, the impression is that there are only two of us in the hotel. For breakfast, there is nothing to choose at all, yogurts were two or three times, it’s not clear
what taste, in half-liter packs, apparently the cheapest. Cottage cheese is also watery and not tasty. Slicing was, but also the cheapest varieties of sausages and cheese.
In other hotels, K. V. , cheeses and cold cuts, was a hallmark of the Czech Republic,
not a shameful stain like in this hotel.
The hot dishes were not tasty and were regularly repeated, apparently due to the lack of sufficient funding for food. About a week later, the food improved a little, apparently, the shift changed, and there was
variety in food, but it was not stable, a day or two delicious, on the third again
no choice.
I would like to note that the work of male waiters is always friendly, attentive and smiling, which cannot be said about a woman waitress. The restaurant is very clean, music plays, mostly recordings in Russian, which creates coziness and comfort.
Now about housekeeping. Every morning the maid comes, just to
empty the bins, and if there is a towel on the floor, he will replace it, or say that there is nothing to change for, and therefore you always throw the towel with caution, leaving a bath or personal one just in case. And once I accidentally saw how she picked up a towel from the floor, rolled it up and hung it on the bathtub as clean, I told her about it, to which she answered, thinking that it was clean, accidentally fell on the floor.
The floors, during our stay, have never been washed, in the bathroom, in the toilet in the kitchen. When did I ask? It is customary for you to wash the floors, to which she replied that the room was clean and that in general she did not understand Russian well. For two weeks they vacuumed 2 times in the rooms, probably because we were in the room. In general, the rooms are not cleaned, but they make the appearance of cleaning.
The robes are torn, stretched and in need of updating. And they stopped giving slippers altogether.
After two days at the hotel, I noticed that I had lost 1000 crowns.
(2 pieces of paper for 500 kroons) I didn’t declare anywhere, because I noticed not on the day of the loss.
It's no wonder that they stole it, because the cards from the safe are all the same, and access to them
Any hotel employee has one.
The only bright and bright spot in this hotel is the doctor, Irina Farafonova. Qualified specialist. He treats the patient's problems with understanding, clearly explains how to solve them, and correctly selects the procedures and tells you how to continue treatment at home.
It is a pity that such a doctor in this hotel is not on a permanent basis, but comes when
he is called.
If there were more such doctors in hotels, then the attendance of the hotel would become higher and more stable.
I would like to contact the owner of this hotel (according to rumors, you are a Russian).
Show up more often and control your property. Pay attention to the reviews on the Internet, because everything they write about is true, the truth. In addition, you do not receive part of the money that is taken from clients for additional procedures, they do not go through the reception, but in cash. And in general, who is the manager of this hotel, to whom all services are subordinate, is very difficult to understand. It seems that everyone is on their own and there is practically no one to solve any issue related to rest and treatment at the hotel.
In conclusion, I want to say that the hotel does not correspond to 4 * stars.
Home at the reception, rude and not hospitable - 2
Restaurant - Cleanliness and service - 5, food -3.
Room - cleaning -1, bathrobes old and torn - 1,
Towels are often torn and not always changed -2.
Doctor -5.
Nurses 4-.
And in conclusion: who goes to Karlovy Vary, bypass this hotel. There are many
hotels even 3 *, where service and treatment is much higher than "Ostend". Before buying a tour, look at all the reviews about this hotel, there are no such bad reviews about more than one hotel.
Irina.
Review from — vOtpusk.ru
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