TRAVEL AGENCY REVIEWS ANEX TOUR ТУРОПЕРАТОР
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I have never met an agency more disgusting than Anekstura! I rested in Sharm in the month of April, received a lot of negative emotions. I flew in, even thought of claiming compensation for moral and material damage, but time has passed, okay, I think next time I just won’t get involved. But, at this moment, my sister decided to try her luck and today she went on a “beautiful” trip to Egypt with this operator, which she already bitterly regretted. →
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Everything was ok. The only thing is that they flew back by another airline if they went there, and they found out about it already at the airport itself. And so then all chiki spades →
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Excellent own carrier, tour as described, good host country staff. The transfer is well organized. →
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We went with Anex Tour to Hurghada to the Hawaii Le Jardin hotel in October 2019. A few words about the dictatorial inclinations of a hotel guide named Isa. We arrived late in the evening, the guide on the bus strictly ordered everyone to be at the meeting at 8-50 in the morning the next day. In the morning, another call to the room - be sure to be all family members with passports, tickets, vouchers. →
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If you don’t take excursions from the guide, the guide doesn’t even want to leave the phone and his coordinates! →
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Used the services of the operator for the first time. The departure time from Kyiv was postponed (they stole 6 hours of the time of the already paid vacation). Upon arrival, anex tour agents began to impudently sell sightseeing tours (information about the hotel, location, interesting places, hotel infrastructure is zero). They refused to accept a return transfer form from us, we had to come with the whole crowd several times (the representatives of the annex, even when we arrived 10 minutes before the appointed time, refused to accept completely filled out forms for processing the departure and again tried to sell their excursions. →
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Of the 3 trips with this travel agency, flights were delayed only once. Hotel information is up to date. Local guides are competent. The transfer is good. →
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Never use their services. They violate the contract written by them, do not provide proper services, are rude, refuse to reimburse any compensation. They went with them to Egypt. We bought an all-inclusive package 5 * 1-line, and settled in a completely different hotel on 2 lines, smelly, old, dirty, not meeting any sanitary standards. They did not respond to requests for resettlement, they threatened . →
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They consulted, picked up, told everything, filled out the cards upon arrival and departure ... they didn’t waste time at the airport ... I recommend →
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Well done →
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