Hotel guide Anex Tura is the enemy of the tourist!

We went with Anex Tour to Hurghada to the Hawaii Le Jardin hotel in October 2019. A few words about the dictatorial inclinations of a hotel guide named Isa. We arrived late in the evening, the guide on the bus strictly ordered everyone to be at the meeting at 8-50 in the morning the next day. In the morning, another call to the room - be sure to be all family members with passports, tickets, vouchers. Everyone came with children and beach things. 90% of the information was that you urgently need to buy an excursion to Anex Tour. Tourists who were not going on excursions asked them to go to the beach. To which Isa sternly demanded "respect" and said that "with the good he will be in a good way, and with the bad in a bad way." All this lasted an hour and a half. The children didn't know what to do with themselves. Then they started filling out the questionnaires. It took us 2 minutes to complete. But to hand over the questionnaire and the voucher at once it was impossible. Isa said that those who buy excursions will first be rented. And if someone does not hand over vouchers today, then they will have problems with the transfer upon departure. As a result, Anex Tour, represented by the valiant guide Isa, stole 3 hours of time from us on our first day. In the following days, when meeting in the hall, he turned away and did not greet. Perhaps this is the policy of Anex Tour itself - if you do not buy excursions from them - you are not a friend, but an enemy? By the way, the remarks that we left to the guide on our room were not eliminated until the end of our stay.

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