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Date of purchase: 10 january 2013 Written: 29 january 2013 |
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Travel agency: Магазин Горящих Путевок Арго (Sumy) Service type: отель, оформление визы, другие услуги |
Let's start with the fact that the employees of this company are relatives. They behave shamelessly, disrespectfully and rudely. They work very slowly, they never deliver what they promise on time. Especially Dmitry Gladkikh! I addressed them twice and both times I was very sorry about it.
For the first time, Tamara Gladkikh served me for a long time, although the service was trifling. So this Dmitry spoke out so that she would not waste time on me, since I have not bought anything from them yet !!! That's all he said in my presence!!!! I was shocked! Tamara, as the director, did not answer this. I'm not talking about apologies at all.
The second time Dmitry served me. Performed services very late. After my next call with the question "when will the promise be fulfilled?quot; (despite the fact that the service has already been paid for!!!!) Dmitry replied that I was distracting him from work!!!!! You see, I have nothing better to do than call him!!! And many more "good" words were said to me in raised tones. Then he hung up!!! Of course, there were no apologies this time either. In general, the HORROR of the uttermost !!!!!!!!!!!!!!!