Bad attitude of the owners to the guests

Written: 12 february 2018
Travel time: 2 — 4 february 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 4.0
Food: 3.0
Amenities: 2.0
Settled 40 minutes in the morning after the train. All this time they stood under wet snow and rain. No one could clearly and clearly explain anything. It turned out that the owners knew who came to them. They demanded additional payment for everything. Due to illness, one girl from our group did not come, we paid for her non-arrival, refused the sauna in the afternoon - again demanded compensation, we were barely released on the train, cooked for an hour. The yard is neglected. Inside the room is quite decent, but no cleaning. There is a kitchen, but there are virtually no utensils, towels, soap, shampoo. We went to our friends' room, they started demanding payment from us for staying in this room.

Customer orientation - 0, I am generally silent about hospitality.
Translated automatically from Ukrainian. View original