Do not wait for the service. It's not here

Written: 24 february 2016
Travel time: 20 — 23 february 2016
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 1.0
Cleanliness: 6.0
Food: 3.0
Amenities: 4.0
I would like to contact the manager of the hotel complex. . The hotel is a place where people relax. . And these people are your income. . But your staff is completely incompetent. . The administrator is a girl with a long braid. Just one name. . 4-star hotels do not allow guests to sit in a restaurant with bags after the train and wait 14:00 to check in. . Not a service. . There is such a service as 2 nights and 3 days. . When the Administrator asks when guests arrive and when they leave. . And takes the appropriate price for it. let the number be more expensive. . But guests will not crouch under the hotel and will feel homeless. . This is terrible. . Restaurant staff. . The waiter boy "I don't know". . He knows nothing. . "We don't have much. And that's on the menu. " . I would dismiss my waiter without hesitation. . The water in the restaurant is expired. . Pay attention to the lines of suitability. .
When we asked the waiter for scrambled eggs, his answer was "it needs to be cooked". .
The administrator is not at home. . Is she a ghost? ? ? No help from staff. . When I was in the center, and the guy came back from the lifts - could not give the key so that he was not waiting for me at the door. . . Of the pros only the hotel itself. . Nice, nice beds, rooms. . But dear ADMINISTRATION. . Service is important. . If you do not know how to make people relax and forget about all sorts of little things like "Expired water, not a delicious breakfast, and the lack of something on the menu" Then do not glue yourself 4 stars on which you do not pull! ! ! ! !
Translated automatically from Ukrainian. View original