Юля, руководитель продаж отеля:"Да, я вас обманула! Извините!" Julia, hotel sales manager: "Yes, I deceived you! Sorry!"

Think before you believe the promises of the hotel management, who want to have a group of 30 people in the low season in their hotel. I am leaving this review without the hope that changes will befall the service part of Krasnaya Polyana. No, it's hopeless there. Rather, I would like to read the review of a group of skiers and boarders who are found by hotel managers and promised all the conditions. We went to the hotel with a group of 30 people. We agreed on early check-in and breakfast (arrived at 8 am) and late check-out and dinner (at 7 pm). Naturally, everything is paid for precisely under these conditions. First, about the good, as this is short - the houses are quite decent, the bed is clean, there is hot water in the rooms around the clock. And that's probably all. Quickly about food - we did not expect restaurant food, since we have been traveling to the Carpathians for many years, but we did not expect such frankly bad food either. Further surprises: 1. It turns out that there will be no late check-out, since Yulia sold our rooms and we need to release them before the morning departure of the group to the slopes. When asked how this became possible, Yulia answered without blinking: “Yes, I deceived you. Well, I'm sorry. "
2.30 people had to apologize, who were eventually driven with things into a couple of rooms. We struggled to leave our towels for us to shower in the evening.
3. In the evening, we came for dinner and oh! another surprise - no one cooked dinner for us! After the scandal, some money for dinner was returned. We had to have dinner on the way, a lot of inconvenience, lost time, nerves of the organizers. "Cherry on the cake" - they locked the barrier and put a guard in order not to let the bus out until the towels were counted. Are you serious? Towels? We already just laughed, really!

Of course, the nature of the Carpathians, the first snow and the opening of the season compensated us for the negative from the Krasna Polyana hotel. But. There are cozy hotels in the Carpathians with wonderful hosts and simple cuisine. And this is not the Krasna Polyana hotel, unfortunately. We will not come back and will not recommend your hotel to friends and acquaintances.