Krasnaya Polyana is no longer the same (((

Written: 8 july 2019
Travel time: 2 — 7 july 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 4.0
Food: 1.0
Amenities: 4.0
Family vacation in July for the third time. The house, as always, is beautiful, clean air, beautiful landscapes. Many thanks to the animators (this season) Yulia, Tanya, David, Ilya, Vlad, the child had fun, the team worked perfectly. Hot tubs and sauna are still on top. Thanks to Vlad for the songs with a guitar by the fire. But on this, the pluses are downloaded, there are more minuses, to our great surprise and regret. For some reason, drinking water is no longer brought to the room (although it has always been) and this is in the summer!!! ! There are no jars of shampoo and gel in the room, the rooms are cleaned every 6 days. Nets on the windows would not interfere, because the house is full of living creatures. The kitchen is a separate issue (((The tables are not bursting with the number of dishes as last year, although the payment for 6 days has remained the same. The quality of food is like for cattle, the first is like slop, borscht is supposedly washed with beetroot, cabbage in huge pieces. Food is constantly not enough, every day I had to literally beg for my portion, because there were empty plates and an hour before the end of the meal, the waiters told us that nothing would be replenished. And a lot of money was paid for it!! ! The meat is often not tasty. Seasonal fruit is not enough for everyone, but bananas, apples and oranges can be eaten at any time of the year. The administration does not follow what is happening in the kitchen, after our complaints about the lack of food, nothing has changed in the kitchen. Establishments that respect and value customers try to correct mistakes after the first remarks. This is not here (((the kitchen lives its own separate life. And you won’t be fed up with clean air, animators and landscape. The adult pool was never open, although they assured that it would work by the summer season.
Translated automatically from Russian. View original