Бархатный сезон The Velvet season

We planned to rest in "Parkovy" in September of this year. We booked a room in advance (they called, agreed - they said: "Come! "). We arrived... The concierge came out only for the third time, when we called her. The face was not very happy. She said that everyone who booked rooms for today had already settled in (SHOCK!!! ). After 5 minutes of persuasion, I agreed to call the manager with whom we agreed. She came out and said she didn't answer. She did not agree to give the number (this is her only correct decision). We are standing with bags in the hall, tired (almost 6 pm - a day on the road), and she again went to her back room. After 10 minutes, he leaves with the same displeased face. Again we ask her to recruit a manager. After some persuasion, he agrees, again reports that the manager is not answering, calls up someone else and gives us to fill out the sheets for the settlement. We ask the cost - announces 2.5 times more than the price for which we agreed initially. We, of course, not counting on this, refuse. The concierge again goes to her back room. . .
You know, I'm sincerely glad that many people really liked this place, but we don't come here anymore! And I won't recommend it to anyone. Disgusting organization and complete lack of consistency of information. But you can’t do this with clients, you can’t...