Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
We canceled our reservation at the Yalta-Intourist hotel two months before the intended trip. A month after the application was submitted, they began to call with a question about when we would wait for the refund. And a lot of money - 52.500 rubles. In addition to weekly promises to return next week, nothing was received. We have not seen such frank rudeness and irresponsibility towards tourists in any hotel. For two months we were “fed with promises” to return our money. As a result, we wrote an appeal to the President's website, and on the fifth day after the complaint was filed, the funds arrived in our bank account. Judging by previous reviews, it is common practice in this hotel not to refund guests. We were left with one unsolvable question: what did the hotel staff count on, not wanting to return the money to us?
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Very conflicting experiences.
- Great vacation for the whole family
- I have never seen a more disgusting hotel!
- Pleasantly impressed!
- I won't go here again
SEE ALSO